 What agency services my area?
How can I obtain an estimate or request information?
When is my shipment due to deliver?
Who do I contact if my shipment is delayed beyond my stated delivery dates?
My shipment was delivered after the stated delivery spread, what now?
Who do I contact if the delivery crew didn't reassemble items that were taken apart at origin?
What should I do if I receive a balance due invoice when I have already paid the driver?
Who do I contact if my bill is incorrect?
Who do I contact if my household goods were damaged during the move?
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| What agency services my area? |
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Visit our Find an Agent page to locate an agency that services your area. |
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| How can I obtain an estimate or request information? |
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Contact a United agent in your area. |
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Submit an online request:
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| When is my shipment due to deliver? |
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Check your bill of lading. The delivery dates are available in the upper left corner. |
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Contact your move coordinator at the agency that booked your move. |
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Using your order number, you can check the ETA of a move within the United States or internationally by utilizing our online tracking system. |
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| Who do I contact if my shipment is delayed beyond my stated delivery dates? |
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| My shipment was delivered after the stated delivery spread, what now? |
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Full-Service Household Goods Move – Contact your salesperson or move coordinator at the agency that booked your move.
NOTE: If you meet the criteria for a delay claim on a full-service household goods move United will reimburse you 100% reasonable commercial lodging and 50% of dining out expenses substantiated with itemized receipts submitted within 30 days of the date of the delivery. The maximum reimbursement will be up to, but not to exceed, the discounted line haul. Reimbursement begins at 5:00 p.m. on the evening of the last day of the delivery spread and ends the morning of the day of delivery.
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You Load, We Drive Move: Contact a ValueMove representative at 866-878-6683. |
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Special Products Shipments: Contact the agent that booked your shipment regarding the delay. Your shipment could be eligible for a 25% service guarantee refund of the billable linehaul charges. |
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International Shipments: Contact our International customer service department at 800-325-3924. |
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| Who do I contact if the delivery crew didn't reassemble items that were taken apart at origin? |
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| What should I do if I receive a bill for services when I have already paid the driver? |
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You must be prepared to pay up to 10 percent more than the estimated amount at the time of delivery, if your goods are moving under a non-binding estimate. Any additional services that were incurred during the move may be subject to billing. See your Rights and Responsibilities manual, pages 21-25, for specific information regarding additional charges. |
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Contact your salesperson or move coordinator at the agency that booked your move. |
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| Who do I contact if my move has been incorrectly billed? |
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| Who do I contact if my household goods were damaged during the move? |
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Full-Service Household Moves
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You Load, We Drive Moves
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Contact a ValueMove representative at 866-878-6683. |
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