 What agency services my area?
How can I obtain an estimate or request information?
When is my shipment due to deliver?
Who do I contact if my shipment is delayed beyond my stated delivery dates?
My shipment was delivered after the stated delivery spread, what now?
Who do I contact if the delivery crew didn't reassemble items that were taken apart at origin?
What should I do if I receive a balance due invoice when I have already paid the driver?
Who do I contact if my bill is incorrect?
Who do I contact if my household goods were damaged during the move?
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| What agency services my area? |
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Visit our Find an Agent page to locate an agency that services your area. |
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| How can I obtain an estimate or request information? |
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Contact a United agent in your area. |
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Submit an online request:
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| When is my shipment due to deliver? |
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Check your bill of lading. The delivery dates are available in the upper left corner. |
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Contact your move coordinator at the agency that booked your move. |
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Using your order number, you can check the ETA of a move within the United States or internationally by utilizing our online tracking system. |
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| Who do I contact if my shipment is delayed beyond my stated delivery dates? |
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| My shipment was delivered after the stated delivery spread, what now? |
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Full-Service Household Goods Move – Contact your salesperson or move coordinator at the agency that booked your move.
In those cases where a delay in the loading or delivery of your shipment occurs, you may be eligible to receive a per diem of $125.00 per day. If we are moving your automobile under our household good tariff, the per diem is $30.00 per day.
While additional restrictions may apply, we offer these general guidelines:
- On delays at origin, compensation begins at 5:00 pm of the last day of the load spread as stated on the Bill of Lading and ends the morning of the load date.
- On delays at delivery, compensation begins at 5:00 pm of the last day of the delivery spread as stated on the Bill of Lading and ends the morning of the delivery date.
- You must request this compensation in writing within 30 days of the date your delivery occurs. If the delay involves an automobile, the customer must also submit a detailed receipt from a commercial car rental company.
- Your shipment must weigh, or be rated at, a minimum of 3,500 pounds. This weight requirement does not apply on automobiles.
- Your shipment must load and/or deliver in part or in whole direct from or to your residence.
- Compensation does not apply when an entire shipment loads from or delivers to a storage facility of any kind.
- Compensation does not apply on any overflow portion of a shipment.
- Delay compensation may not apply on delays that are a result of circumstances beyond the carrier’s control such as, but not limited to, weather, mechanical breakdown, strikes, lockouts, Acts of God, etc.
- Compensation is capped at the adjusted transportation charge.
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Special Products Shipments: Contact the agent that booked your shipment regarding the delay. Your shipment could be eligible for a 25% service guarantee refund of the billable linehaul charges. |
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International Shipments: Contact our International customer service department at 800-325-3924. |
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| Who do I contact if the delivery crew didn't reassemble items that were taken apart at origin? |
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| What should I do if I receive a bill for services when I have already paid the driver? |
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You must be prepared to pay up to 10 percent more than the estimated amount at the time of delivery, if your goods are moving under a non-binding estimate. Any additional services that were incurred during the move may be subject to billing. See your Rights and Responsibilities manual, pages 21-25, for specific information regarding additional charges. |
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Contact your salesperson or move coordinator at the agency that booked your move. |
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| Who do I contact if my move has been incorrectly billed? |
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| Who do I contact if my household goods were damaged during the move? |
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Full-Service Household Moves
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You Load, We Drive Moves
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Contact a ValueMove representative at 866-878-6683. |
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