Moving - what's involved?
Moving with United - view our moving process
Contact us to request an appointment for your free in-home estimate. Either complete our online request form, call us at
, or contact a local United agent. An in-home visit assures that you will receive the most accurate cost estimate for your upcoming move.
During your in-home estimate, your sales representative will provide you with a booklet called "Your Rights and Responsibilities When You Move." It provides important information consumers must have prior to the move and will help with your planning process.
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Packing tip: During your in-home estimate, make sure you point out any items to your sales representative that you will not be moving.
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Your agent's packing team will arrive one to two days prior to the actual move day and will use the industry's best packing materials to protect your belongings.
On moving day the van operator will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.
Consumer tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.
After loading, the van operator will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the van operator with your contact information during travel to your new residence.
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Please be at your residence to meet the driver, who will typically wait up to two hours for your arrival. Should you fail to arrive in that time, additional waiting time charges could occur for the van operator to remain at residence until you arrive or he/she may deliver and store your belongings in a local warehouse.
The van operator will require payment at your new residence. Acceptable forms of payments are: cash, certified check, or traveler's check. A credit card may be used when arranged in advance.
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Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.
Consumer tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup all beds. If additional services are needed, please notify your agent.
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