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| Do you have EDI capabilities? |
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United Van Lines does have the ability to utilize Electronic Data Interchange (EDI). Not only does this help save the environment by utilizing less printing, it can substantially reduce the time it takes you to get your paperwork, prevent the loss of documents in the mail, etc. |
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| Who owns United Van Lines? |
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United Van Lines has an ownership structure that ensures that your best interest, as our customer, is always in mind. Our company is owned by its agents. Within the group of our agent owners, there are 18 members that serve as Board of Directors setting the policy and direction of the company. This structure ensures that every decision made that impacts our customers is not set by outside investors, but instead by individuals in the moving business that have the best interest of you in mind…after all, you are their customers as well. |
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| Is Full Value Protection included in my transportation agreement? |
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Yes, one of the benefits of having a transportation agreement is no cost full value protection. This is something that you would pay for on a per-move basis without this benefit. |
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| How does your service differ from that of your competitors? |
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In addition to offering the highest quality of service, backed by the most resources in the industry, we offer a variety of packages that can offer a customize relocation experience for your employees. Please see our Straight Talk Advantage page for more information.
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| Can I track my employees’ shipments? |
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Yes you can. With our shipment tracking you have the ability to check-in on any of your employees’ shipments to see exactly where they are at. Additionally, we provide your employee access with their last name and order number so he or she can track their personal shipment.
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| Are you ISO certified? |
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United Van Lines is ISO 9001:2000 certified, adhering to the strict standards and commitment to quality associated with this certification. |
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| Do you have a program for employees moving with a lump sum? |
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We have a variety of solutions that can be customized in to a menu of services for your employees moving with a lump sum. Some of these options include: extending the terms of your transportation agreement to employees moving with a lump sum, assistance marketing an existing home or finding a new one through our CityPointe® program, destination information to help educate your employee about his or her new city, container solution options, etc. We encourage you to discuss the options available to offer your organization a customized lump sum program with your local United representative.
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| Do you have a portable storage container solution? |
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Yes we do! Our sister company, United Container Services is a leader the portable container storage business.
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| Can you assist in the development of a corporate relocation policy? |
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Having a relocation policy in place is a key factor in ensuring a smooth move for all of your employees and for you as the program administrator. Utilizing the knowledge gained through years of servicing our corporate clients we can assist you in building a policy that is custom-suited to the unique needs of your company. |
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| How do you measure quality? |
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Providing quality service to our corporate clientele is of the utmost importance for United Van Lines. We ensure we are exceeding the needs of our corporate clients by surveying our customers after their relocation. The results are tabulated by a third party company and distributed to all internal service providers on a daily basis. This affords us the luxury of receiving feedback as to how we are doing for you on an ongoing basis, while also tracking trends so we can continue to identify areas for improvement so we continually exceed your expectations. |
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| Do you have international capabilities? |
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| Absolutely! In fact, we are actually a freight forwarder so we can handle many of the aspects of an international relocation that our competitors put out to bid. This means you have the relocation experts in the moving business handling your international needs as well…not simply the lowest bidder for an outsourced move. |
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| What are the benefits of a transportation agreement? |
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| There are many benefits of having a transportation agreement with United Van Lines. This includes: free full value protection, establishing a single-point-of-contact to handle all aspects of your relocation, a price that doesn’t fluctuate as capacity is exceeded by demand in peak seasons, credit terms and much more.
With so many benefits to cover, and the ability to offer customized service unique to the needs of your company, it’s best to discuss the benefits of a transportation agreement with your local United representative.
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