|
| Can I always work with the same United Van Lines agent, or should I call an agent in the same city and state for which the shipment is originating from each time? |
Back to Top |
| |
|
The same agent can handle your transportation needs on all shipments, domestic and international.
|
|
|
| What is a "Tariff?" |
Back to Top |
| |
|
This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available for your inspection upon request.
|
|
|
| Am I required to have a crew to load and unload the van? |
Back to Top |
| |
|
The amount of labor provided by United would depend on the commodity being shipped, the size of your shipment, and the tariff used to rate your shipment. If your shipment requires more labor than the tariff provisions provide, your United Van Lines agent can arrange to meet your labor needs.
|
|
|
| What is your standard in-van equipment? |
Back to Top |
| |
|
Blanket pads, straps, full trailer decking, pallet jack, dollies, J-Bar, and walkboard.
|
|
|
| Are your tractors equipped with a satellite tracking system? |
Back to Top |
| |
|
Yes. One of the most important elements to achieving success in the transportation industry is communication. Because communication is so important, United Van Lines has made a major investment and commitment to its customers by installing a satellite tracking system, "VanStar®." Currently, more than 3,200 United vans are equipped with VanStar®.
|
|
|
| Do you offer shipment tracking via the Internet? |
Back to Top |
| |
|
Yes. With RapidTracSM, you can feel confident about the safety and whereabouts of your shipment, any time of the day or night. Once you subscribe to our National Account program, a User ID and password will be assigned to someone within your company to access a shipment or information about multiple shipments. By utilizing any Internet-capable personal computer and accessing the United Van Lines Web site at www.unitedvanlines.com, you can have the most current information regarding your company shipment at your fingertips.
|
|
|
| Has your company implemented a bar-code inventory system? |
Back to Top |
| |
|
Yes. RightTracSM replaces hard-to-read handwritten inventories. Using an advanced bar-code system, each piece is scanned and electronically inventoried at loading. At delivery, pieces are scanned a second time.
|
|
|
| My company often ships high-value equipment, and we frequently need specialized service such as a liftgate and climate control. Do you have trailers that can accommodate this type of service? |
Back to Top |
| |
|
United is a total transportation company. As a result, no shipment is too big, too small or too unusual for us to handle. Our high-value product crews are experienced in transporting extremely valuable and delicate items. We provide air-ride suspension on every piece of fleet equipment. Upon request, we can provide climate control trailers and liftgate trailers.
|
|
|
| It is impossible for a large tractor/trailer unit to access our docks. How do you handle service for facilities with this problem? |
Back to Top |
| |
|
If the facility provides ample parking close to the entrance of the building although somewhere other than the dock area, we can provide extra labor to load/unload. We can also provide a straight truck or smaller van at an additional charge to load and transfer or transfer and deliver.
|
|
|
| How much advance notice must I give to your company if I need to ship something? |
Back to Top |
| |
|
Generally, 48 hours is sufficient. If you are shipping a roll-out or multiple shipments within a short time-frame, it is best to contact a United Van Lines agent as far in advance as possible.
|
|
|
| What is the meaning of the term "valuation?" |
Back to Top |
| |
|
Valuation is a tariff-based coverage for a customer's household goods while they are in the care, custody and control of the carrier. Valuation is NOT insurance.
|
Home |
About United |
Customer Service |
