We're committed to on-time service! United is dedicated to meticulously fulfilling your requests for packing, loading and delivery. Our nationwide fleet of over 7,000 local and long-distance trucks, along with the best van operators in the industry, allow us to focus our attention on what's most important to you during your move. We are well-aware that our customers must make many arrangements to relocate their possessions which go far beyond those made with the mover. Therefore, we understand our role and are committed to providing you with on-time moving services, allowing you time to concentrate on the other important issues.

Customer Service
Customer satisfaction is our number one concern, and preplanning is the most important step in achieving a successful move. Your authorized United agent provides a specially trained coordinator to assist you in every step of your move. Keeping your move organized is our job!

Quality Service Process
United knows that quality customer service does not happen by accident. It is a defined and ongoing process, ensuring our customers the best service possible. Our efforts are organized around five essential actions that deliver our finest customer service, on a consistent basis...

	We've made a public pledge to our customers that they can expect us to deliver the finest service in the moving industry.
	To make that pledge come to life, we've committed ourselves to defined service standards.
	We ask thousands of our customers - each year - to rate our service performance in relation to our standards.
	We provide state-of-the-art training to our employees.
	We recognize and reward our best service performers.

Agent-Owned and Financially Stable
United Van Lines' success in moving is largely due to our independent agent ownership structure. Our agents have a vested interest in their van line, as well as in the businesses they own and operate. This translates to exceptional customer service and innovations to better serve their customers.

United's current ownership model has been in place over 50 years. Unlike all the other major movers, United has not experienced a change in ownership since its founding. In addition, our Board of Directors is composed entirely of agent owners, not disinterested outsiders.

This stability of ownership has made United financially strong, growing from $3.5 million in revenues in 1947 to over $1 billion today.

Sanitized® Treated Vans
All of United's household goods moving vans are specially treated with the exclusive Sanitized process, which ensures a fresh transportation environment for your belongings.

RapidTrac ^SM
United was the first van line to offer shipment tracking on the Internet. When you move with United, the location and status of your shipment are only a keystroke away. With your United order number, you can track your shipment, any time of the day or night, at www.unitedvanlines.com.

VanStar®
All of our agents are linked through United World Headquarters via a telecommunications system that provides immediate information about the details of shipments being handled by the van line. In addition, most of United's cross-country vans are equipped with VanStar, a state-of-the-art satellite location and communication system that allows us to immediately contact our van operators as they travel to your new home.