220 Strong Rd
Mon: 8:00 am - 5:00 pm See reviews >
Capitol Moving & Storage Co
220 Strong Rd
South Windsor, CT 06074
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Capitol Moving & Storage Co
4.6/5.0 Average Rating
Michael & Kathr
January 15, 2019
Great experience during a stressful time! No complaints at all!
December 26, 2018
Great responsiveness, good communication and well coordinated.
John & Patricia
December 12, 2018
Overall it was an excellent experience both in CT and in DE. Don, our driver was fantastic. His crew in CT, Dan and Ed were great,very pleasant and enjoyable to talk to. On the DE end Don again was the driver and his two helpers John and Chris were great. We have unpacked much of our belongings since last week and to date have found nothing damaged. We are so thankful for our “perfect” move, as I was reading reviews from other carriers which sounded like nightmares. Thank you United Van Lines and Capitol Moving and storage!
Ray & Karen
December 10, 2018
Overall the move with United van lines was ok. We have moved 12 times and it wasn't the worst but it wasn't the best either. The logistics of our move were not fine tuned. There were too many hands on our belongings and too many trucks picking up and loading and reloading our belongings. This created a lack of communication and delay in delivery and many missing and broken items.
December 3, 2018
the movers broke the corner off our hutch top dresser, I called the office and spoke to Emily who said she would send me the paper work to resolve the issue. That was three weeks ago and I still have not received the paper work
November 29, 2018
Maxim & Romana
November 27, 2018
Pete & Sue
November 23, 2018
Having never moved farther away than 2 miles before, it was a learning experience. And a pleasant and relatively stress free move. Friends had told us about the problems they had with other movers so we were pleasantly surprised that out move was so smooth.
November 21, 2018
Courteous and careful personnel at every stage of the process
November 19, 2018
I was totally satisfied with the move except only the driver started the unloading process at 8:00 a.m. He did not have any help except for my wife and myself until 11:30 a.m. The total move would have been completed had additional help shown up on time.
November 17, 2018
Excellent experience. United Van Lines kept me informed throughout the process and delivered on time
November 15, 2018
The driver was very respectful and accommodating.. he was very professional, and the best thing in the entire move!
November 13, 2018
This wad a cross country move and i asked around before i contacted any mover. I also checked out comments on the web. From the first meeting with the person who came to our house to talk to us about the move and provide us with an estimate to the packing, loading and unloading, all went as well as it could. I have to say that our driver was top notch in my book. His confidence and knowledge of the process gave us a lot of peace of mind.
November 12, 2018
We thought the sales rep rushed through his presentation,he said he had another appointment to get to. The packers went too fast and we had items broken and a few items missing. It was never explained to us, the extra cost of removing the used boxes at the destination. We were pressured to be at our destination at a certain time, which was not a good thing to demand of two 72 year old people when the move was over 1300 miles, while we were in the parameters set by you. United threatened to charge us more. The truck was packed extremely tight resulting in several items being broken. We are in the process of filing a claim but are having trouble finding someone to repair our furniture.
October 25, 2018
Derick,the, driver was excellent. He did have a shortage of help with the loading.
October 15, 2018
Eveything was done efficiently and very professionally, I was very pleased with the whole move from start to finish.
October 13, 2018
Your team of movers were professional and caring during this stressful time of moving. I highly recommend your company. My best friend is now using your company in her move at the end of this month! Awesome team!!
October 9, 2018
Héctor, his brother and the rest of the crew did a phenomenal job loading and unloading our valuables! Highly recommend them!
October 9, 2018
From the first inquiry about your services to taking delivery of our goods at our destination, the entire process was as smooth as glass. My plan was to interview 3 companies and choose based on price/service etc. United was quickest with a response. A customer service agent then reached out to me by phone to schedule an in-home estimate and I was given access to what has to be THE best website for "Moving 101" . While other companies were having me fill out questionnaires trying to estimate the cost of the move remotely, United was dispatching Vic Major from Capitol Moving in Connecticut to my home the day after I was first contacted. Vic was very thorough, very honest ,and his customer service skills were impressive. He made sure that my husband and I understood all that an interstate move entails, and he was extremely helpful in finding ways for us to stay within our budget. By the end of the appointment, we decided that there was no need to obtain quotes from other movers, we were convinced that United was the one for us. We were then assigned to Matt Sarkissian, our move coordinator. Matt was great about keeping in touch, taking all my frantic phone calls (like fixing the mistake I made when providing the new address, and changing the time frame for delivery when we realized we had a conflict with the closing) with the patience of a saint. On the day of the move, I was out of state at the closing on our new home so my husband greeted the movers. He was impressed by their professionalism, their knowledge and their true concern for our possesions. The packers and the movers should be commended for a job well done. The delivery was made well within the expected timeframe, oru span was from Oct 3-8 and we received the delivery on Oct 4. Once again, the movers were courteous and professional, treating our cargo as carefully as if it were their own. They went to great lengths to keep the house clean, and were most respectful. The estimated amount for our move was, in terms of total weight, very close to the actual number. We couldn't be more pleased with the whole United Van Lines experience, and would recommend United in a heartbeat. THANK YOU for making such a stressful life event so manageable.
September 24, 2018
Mark Cavalari in CT was awsome. Both drivers were excellent
September 22, 2018
Very professional, both the packers and movers on the CT and the NC moves. Office and coordinators also very courteous and helpful. Well pleased overall!
September 12, 2018
The entire staff from packing us up to delivering our Household Goods were outstanding!!
Floyd & Anne
September 8, 2018
Movers came on time very polite delivered goods on time again very polite. Everything was in good condition.
August 28, 2018
we had no damage except to two items we packed ourselves. Everyone was profressional, neat, speedy and wonderful.
August 16, 2018
We want to give a shout out to Hector and his crew. Hector was in charge of our move. I hope the company realizes how truly organized, productive and extremely hard working this man is. He is an asset to the company. Also, the lovely receptionist who set up everything ( who's name I forgot- sorry). She is a pleasure to speak to and start your experience.
July 2, 2018
Very positive experience. The men were respectful and knowledgable.They were on time and did exactly what they said they would do.
May 13, 2018
Our move was unique because of my shop equipment. Also, we were moving into a rental while our new house is being built so we had "use now" and "store for later" designations for the destination. The moving team accepted the challenge of the heavy equipment and did a nice job with the entire move. They listened to our needs, handled big furniture carefully and worked as a team to complete the job on both ends of the move. Another plus was the availability of used boxes in Connecticut and a guaranteed maximum charge.
April 24, 2018
Everyone we dealt with was great. Only disappointment is that i was assured that a smaller truck would make the delivery and that did not happen.
April 9, 2018
The entire process was very easy. The thoroughness, thoughtfulness and professionalism of every member (from initial phone contact, estimator, packers, loaders, driver, unloaders, and home office coordinator) were all outstanding in every way.
March 29, 2018
Swift, helpful, efficient! Made my stressful moving experience so much easier!
February 19, 2018
Customer service was top notch communication could have been better
Phil & Stacy
January 26, 2018
Andy was very courteous and took care of our belongings very well.He took his time taking apart our furniture and wrapping everything very well.On delivery he also assembled our furniture back and there wasn't any damage what so ever to our belongings.We are very pleased with Andy and his crew.
January 3, 2018
Hector was very professional and courteous. Their efficiency and care was remarkable. Carlos was great too. In all the professional moves I have had, this was the best moving crew I ever had. I would ask for them specifically again if I ever need moving services or make a recommendation to others.
December 29, 2017
did not get my receipt for my itemized belongings until the end of delivery. They did get everything out of our 2 storage units.
Scott & Karyn
December 28, 2017
The mover's and the driver were very friendly and on time. they asked us specific question's about our household item's which was helpful.
December 20, 2017
United Van Lines teams created a stress-free, enjoyable moving experience. We could not be happier!
December 20, 2017
Emily Miles was so friendly and helpful, Mark Cavallari our Relocation Consultant was very Professional, Patient and Knowledgeable. Always available when needed, a real asset to your organization.
Jim & Angelina
November 30, 2017
All went well. the men packing were very expert in packing moving to the truck and the same at the other end.they were very friendly helpful and careful. We have not yet found any breakage. 100 % satisfied.
Ronald & Millie
November 27, 2017
Driver and partner (brother) very professional and hard working and very courteous. Capitol moving staff as well as United staff very helpful.
November 16, 2017
The move experience was great, except for the driver, Don Russo who picked up my house hold goods. He was rude, abbrasive, every step of the way he was complaining or yelling. He tagged my microwave to be put on the truck, however did not take it, he didn't do a final walk through with me either. I only knew the truck was gone when I stepped out to see when he was coming back to do the final walk through and found that he had already left. The crew that unloaded my things were amazing. Very polite, nothing was damaged and the driver helped me go through the inventory when I told him about my microwave and we found that Don had not even inventoried it. However, all in all I would still recommend United Van Lines because everyone I worked with, with the exception of Don Russo were wonderful people and made the move so easy, especially considering the move was from CT to MS.
November 14, 2017
The initial set up went well. The pricing was confusing. Once the truck arrived that is where things went downhill. The driver was rude and according to his wife/partner he woke up on the wrong side of the bed. The removal of the property was like 3 ring circus. They had too many people grabbing stuff. When they were done they left behind shelves and other parts to furniture and beds. They left so many items behind we had to rent a bigger truck than planned to carry the unexpected items. The move in was a little better due to the people they hired to move the belongings into the new house. Over all We were disappointed in the service.
November 10, 2017
The driver was the absolute best and because of him, the experience was fine. He deserves all the credit because upon arrival in SC the crew to unload the truck never showed up. My wife and I were assisting him the best we could.
Les & Gina
October 25, 2017
Angel and his team were wonderful. Booking the move with Mark was terrific as well. Answered all questions and concerns. Only negative we experienced was the length of time to get our shipment. We were told our furniture should arrive within 5 or 6 days. It took 10 days to arrive. Apparently we were the last shipment to arrive. Several boxes were crushed and furniture dented.
October 25, 2017
Carlos and Hector and another gentleman came to move us from ct to Me. They were amazing and loaded the truck so carefully and fit everything in. I still can’t believe it all fit. Theyare great workers and so polite and respectful. That part of the move could not have gone smoother. My wife and I were really impressed and happy with Hector and Carlos and the other man. Well when we thought it couldn’t get better than that we we wrong! Hector, Carlos and Joe arrived in Maine in the early a.m. and they just showed what a class company United is as well as their staff. We had tall furniture that wouldn’t fit because the house has 7 ft. Ceilings. They had to put stuff in the barn, basement, attic and the house. The hallways are narrow and we couldn’t get things in the house. They kept trying to bring stuff in via other entry ways and they did it. My wife and I could not be happier with the move! We told our relatives and friends if you move use UNITED!!! Thank you all so much! Steve
Ralph & Toni
October 24, 2017
Overall, the move went well. The sales rep advised us on how the calendar affected costs, while other moving reps did not. The packing team and driver who came to our home were highly professional. The two person team that delivered to our destination was diligent and efficient.
October 16, 2017
I thought United was responsive during the moving process and careful with my belongings.
October 11, 2017
The move experience was very satisfactory. My brother and sister, who received the moved items and furniture, were very pleased with the service.
September 4, 2017
I had a small load to go from South Windsor, CT to Sarasota, FL. From the first call to the United office in CT to the follow up call after the delivery, everything was professional, helpful and done exactly as I expected. EXCELLENT!!!!
August 21, 2017
A little too much contact with too many different people. Once I got connected with a single person, everything went great. Would have been better to put me in touch with a single person from the start, and then have me stick with that person, rather than getting emails from multiple assistants to the original coordinator.
August 16, 2017
Move crew was excellent. Local office staff excellent. Had negative experience with move coordinators --first one left company, second one out sick. In these transitions it seemed nobody was re-assigned my account. Finally third coordinator did follow through.
August 11, 2017
Very friendly made the moving process better.
June 27, 2017
Four guys loaded in Ct and three guys unloaded in Florida. The best guys for the job. Everything arrived safe and sound, nothing damaged.
June 22, 2017
Sean and Johnny the packers were awesome! Brian Young and his crew of Rick and Mark were phenomenal. They all made us feel extremely comfortable with our move. Zarah from the move management team was great as well!
June 16, 2017
Mark Cavallari and Emily Miles greatly stand out in the entire United Organization. Emily was very helpful positive and available . Mark is very Professional, knowledgeable, patient and responsive. Move Coordinators need to reach out and communicate more. Driver and crews did a very good job.
May 31, 2017
It was a great experience! The driver and movers were so professional and friendly.
May 15, 2017
More personnel at the origination house and the ending house should have been provided.
Rick & Christie
May 15, 2017
The overall experience was excellent. There were no unpleasant surprises. All staff involved communicated with us throughout the process.
April 26, 2017
Overall, we are disappointed with our move. While only one expensive item was broken, there are many minor things we were not happy with.
April 12, 2017
Pickup and delivery seamless. My move coordinator kept me in the loop each step of the way! Thank you Lareesha!
March 13, 2017
everything went smoothly. The lady booking the move made accommodations for me and got items delivered early. The drivers were both very professional and displayed great customer service.
Burt & Pat
March 2, 2017
Responsive, always arrived as promised. maintained good contact.
January 18, 2017
overall the move went very well, with a few less than perfect moments that didn't affect the overall satisfaction.
January 17, 2017
The movers forgot to bring boxes for our dining room's glass shelves, and the glass tops to our office furniture. My husband built boxes to hold these items. Other than that, the move went smoothly on both ends.
January 17, 2017
Mark Cavallari my Relocation Consultant was Fantastic. Mark was Extremely Professional, Knowledgeable, Patient and persistent at the same time. Mark was very helpful and made himself available during a very stressful time for me. I am very impressed and refreshed to know this type of outstanding customer service still exists.
January 3, 2017
I found United to be above expectations. Without your pleasant and competent staff I would never have been able to complete my move. Everyone has proven themselves to be the BEST!
January 3, 2017
Mark Cavallari was terrific and came not only for the initial assessment but also closer to the move. Hector and his team (Carlos, Ed and Ed) were amazing. Hector was so efficient, careful and kind. My 3 year old was nervous about his "stuff" going in the truck, and he spent most of the morning moving his stuffed animals from room to room so they would not be loaded. At noon, he asked Hector to tape up his box for the trip in the truck. I really can't say enough about Hector and his group. I would specifically ask for Hector again should I have another move. Thank you! And they were so patient, too!!!!