1750 Cypress Lake Dr Ste 200
Mon: 8:00 am - 5:00 pm See reviews >
1750 Cypress Lake Dr Ste 200
Orlando, FL 32837-8450
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Hilldrup
4.7/5.0 Average Rating
January 22, 2019
Having 4 previous moves with major van lines, which were all very good, I would rate this move far above all others used. If your score went to 10 I would rate yours a 10 plus. Not all unpacked as yet but so far great...
January 7, 2019
Everything went well at both ends. Only 1 item was broken (two small stool legs) and we glued and screwed them back so it is useable. Not a big enough item to post a claim with the company.
December 31, 2018
Generally it was an ok experience with United Van Lines
December 17, 2018
Move was pretty much carefree. I will say that one of my crates was beat up pretty badly on the transport and a few of my items came out of the plastic containers they were stored in. My main concern was that a proper inventory was not done for my gun as I was told it would be. The movers were to open the box so that I could ensure the gun was in the box. Luckily it was, but this could have been a major problem if it was not.
December 14, 2018
Except for damage on delivery, lack of competent unloaders and arrogance of driver I would have said excellent - Packers were great - loaders who did not like driver were polite but frustrated with driver who belittled and yelled at them.
December 5, 2018
Drivers and their staff were courteous and helpful. Local company contact was positive, answered questions and provided information. responded when asked for return calls.
December 3, 2018
Excellent service at reasonable price.
October 31, 2018
It went great with on time pick up and delivery. The employees were very nice and polite.
October 30, 2018
Very professional from start to finish.
September 14, 2018
Overall was good. Lack of adherence to time schedules was a problem on both ends. Tampa end of move was good otherwise. PA end of move ended fairly well but had some glitches.
September 12, 2018
Overall, I found my moving experience to be very stress-free. I am pleased with all aspects of my move.
August 16, 2018
Everyone I dealt with were highly professional and courteous. Driver and crew were very professional in their packing and load out.
August 10, 2018
All interactions with the team have been extremely professional, efficient, and friendly. Moving is always a stressful time, but everyone at Hilldrup made a difficult process much easier. I hope there's a way for you to share this with the driver and crew - My mom accepted the delivery for me in St. Louis. She informed me that the delivery was very complex and the weather was unbearably hot. Not once did the driver or his crew complain about anything. They were extremely pleasant even with the challenging conditions. She shared with me that she was incredibly impressed with everyone. I would not hesitate to highly recommend Hilldrup.
Flip & Rick
August 2, 2018
Overall it was good. Disappointed with the packing portion. Several items damaged because of poor packing. Not happy with the labeling of boxes that made finding specific things like bed linens harder than it should have been.
August 1, 2018
In general, we are very pleased with the move. However, during unpack, in spite of stressing the fact that we are a couple elderly people and that consideration would be appreciated. One of the two unpackers was not very helpful: rushing and wanting to leave without completing the unpack. We were very disappointed. Also there were some damages which are not uncommon.
July 18, 2018
They were cordial & helpful and did a good job packing. However many of my furniture's legs were scratched and table tops were damaged.
July 17, 2018
We had a great experience. No complaints.
July 17, 2018
The driver who picked up our belongings and delivered them to our home in Minnesota was fantastic. If we move again I want him to be our driver. Great guy and terrific job!
July 6, 2018
The driver, packing crew and most of the unloading crew were great!
May 19, 2018
Communication was good; there minor issues that occurred but were corrected in a reasonable amount of time.
May 10, 2018
Overall a great experience with a complicated move of 2 homes and a business storage unit.
Richard & Lynn
May 1, 2018
They did a excellent service.
April 25, 2018
Price paid was price quoted. Moving crew was professional, efficient and courteous
April 10, 2018
Our packers were the best! Movers were friendly but ended up taking a long time to receive our property. Driver's sister passed away, which is understandable but no other driver was assigned.
March 20, 2018
Move was great. they were careful with our stuff and were very helpful.
February 28, 2018
We had used Hilldrup in the past (7 yrs ago moved from VA to FL) and got exactly what we expected...a GREAT, organized move at a competitive price executed by PROFESSIONALS!
February 26, 2018
Was happy with everyone and everything except the cheaper tape y’all are using
February 23, 2018
Packers were great...efficient and very careful of my Mother's things Movers delivered items as requested and were helpful placing items as needed
February 22, 2018
They were very professional. They were on time and dates of arrival at final destination were right on. They are very efficient.
February 21, 2018
I'm very pleased with the overall move experience. The movers were well mannered and professional and handled our possessions with great care.
Al & Shelby
February 14, 2018
From start to finish the overall move was very good.
January 30, 2018
Everything was handled very well. From the estimate all the way through the actual delivery. All the people who were involved were very professional and courteous.
January 17, 2018
Found a lot of discrepancies on the box labeling to what was in the box.
January 8, 2018
Packing and loading in Florida was extraordinary. The only problem was that a door to the outside was left open when we specifically warned against because of our 2 very expensive cats. Fortunately, we found them. On the Virginia side, it was not what we had hoped for. Many of the boxes that were clearly marked for specific rooms were placed in the garage which resulted in much more work for us after the movers were gone.
Mark & Karen
December 27, 2017
Everything was professional however the packing of all items was labeled but upon arrival the boxes were mixed up with items from various rooms leaving us with being unable to find items like the remote control which should have been packed with the tv, but wasn’t. With 107 boxes we are still unable to find necessary items like hairdryer, bathroom items,etc because there is no box labeled master bath.things are a mess right now which is quite aggravating since it is difficult to unpack 107 boxes to find what we need. Furthermore a piece of furniture was chipped.
December 23, 2017
the guys came in they packed and loaded very efficiently and very professionally
December 18, 2017
Showing up with one packer for a whole house with garage and 2 sheds and because the driver and his one packer showed up late both days by 3+ hours and did not leave to 9-10pm ... Ridiculous ...
Mike & Sandi
December 12, 2017
Icouldn't have been happier with the gentleman that moved our things. They were professional, polite, did a fantastic job packing and unloading. Best move I have ever had and we used to be in the military!
December 4, 2017
I am very satisfied with how my move went.
November 27, 2017
From the moment we met Patrick and coordinated the relocation with Chaundi was an excellent and pleasant experience. The team that picked up our belongs from Tampa to those that delivered to Vineland were extremely professional and courteous. Thanks again for the "smooth move" and we will definitely recommend to all.
James & Susan
November 15, 2017
The mover was on time. Things were packed carefully. Nothing was broken.
November 6, 2017
Each United Van's representative was great to work with. They were responsive to the questions from all of family members impacted by the move.
John & Jacki
October 27, 2017
Rick Locke, our estimator, and Chaundi Parham, our relocation counselor both from the Orlando, FL office were very helpful from the very first day we signed our move agreement with United to the day of our move and then Chaundi followed up twice after we got to our destination. Both were very knowledgeable about the questions we had and were available to us 24/7 if we needed them. I would consider both of them a big asset to United.
October 3, 2017
This move was impacted by hurricane Irma. Everyone involved worked very hard and went out of their way to make it happen. Excellent customer service is a rare commodity these days.
October 1, 2017
This is the first move I've ever made so I can not compare it with any previous experience.
September 17, 2017
the move experience was made as easy as possible because you took care of every detail and any problem that arose. From the packing to the delivery every person was helpful and respectful.
August 20, 2017
I've used United for a previous move in 2015 and was very satisfied. This most recent experience has been less satisfactory. The Orlando-based movers arrived 2 hours later than the original stated end window. They also didn't take the usual care to avoid breakage (a bookcase was broken) and when I asked it be disposed of they said it would but it showed up in Minnesota. They also broke a laundry hamper that wasn't properly broken down. The Minneapolis movers arrived earlier than we could access the building and elevator. While this impacted me less it was probably frustrating for them the times weren't properly communicated, despite mentioning this on at least two occasions. In short, it is going to make me take a fresh look at moving companies when the next move occasion arrives.
August 11, 2017
Generally good. Crew was efficient and well organized, and placed items exactly as directed. United packed up everything and I was drowning in packing paper for a couple of weeks (70 boxes). Paper overkill. Some items didn't make it here. I brought way too much stuff but that's 20/20 hindsight. I'm an old woman and I was amazed at how I dealt with boxes piled up to the ceiling. Took me a couple of weeks to deal with everything.
August 6, 2017
The men were respectful of my things, courteous to me, and went above and beyond to make our experience a positive one.
July 19, 2017
Overall it was very good except for the boxes that got smashed. Luckily only three glasses were broken.
July 18, 2017
From the start of loading the truck, and getting our house goods delivered, United was there 100%. Everyone was friendly, professional. I hope I never move again, but if I had to move, I would call united!!! Thanks everyone at United!!
July 5, 2017
Very satisfied with move, especially with the driver and his helper who went out of their wayfor us.
June 26, 2017
lady confirming delivery told me she would call one hour before movers would be at storage shed and that she would call both my husband and myself to make sure one of us got call, They Did Not call my husband-and called me when they were 15 minutes away. Movers got there before my husband-luckily I reached him in time for him to get there shortly after they arrived. Also had problems with truck picking up-was over an hour late when I called office-was told they were a5 minutes away-45 min. later I called again. Truck too large to get in community(someone should have known this)!!!! Were supposed to be here at 10:00 am-got here at 5;20 pm!!
June 21, 2017
Eveything went well, including the driver Franko, and his helpers. I would recommend your company to anyone. Great job
May 25, 2017
It was all great but some overpacking May resulted in some damages
May 23, 2017
Suffice to say, this is the third or fourth time I have used Hilldrup. Every aspect of the move is done in a manner that keeps me informed, reduces my stress level and pleases me with the end result.
May 10, 2017
-Florida pick up part was flawless, -Minnesota delivery was late 4 days. Driver was sick I can understand. -Crew at drop off were people off the street which the driver alerted me to before hand. They got in a fight with the driver and were cursing up a storm almost into a fist fight. very disappointed as I got United mainly because of their professionalism.... would like to talk to a manager about this.
April 11, 2017
United bailed us of a difficult spot when Graebel Movers went out of business in the middle of the move. Great job transferring to your rig and delivering on time.
April 3, 2017
George was absolutely astounding in his performance both packing and delivering all Dorothy's items. Carol was superb providing timely updates on the move, following up with the latest info and continually offering assistance if required.
Owen & Amber
March 21, 2017
The overall experience was great! From start to finish we felt like everyone did their jobs professionally and efficiently.
March 13, 2017
My overall experience was wonderful. Hildrup Van Lines has the BEST Standard and we are very impressed!
March 10, 2017
Jeff and Tom did an amazing job of making my move easy for me.
March 8, 2017
Everyone was great!! Excellent communication. On-time. Exceeded our expectations, that's why we will continue to use United Van lines for future moves. Keep up the good work!
March 7, 2017
Overall experience was great, from packing to delivery. No complaints at all
February 22, 2017
Everyone we worked with was really great - from Rick who originated our account, Rick who packed us to Rick who moved us - they were all a pleasure (and all Ricks!).
January 23, 2017
This move was excellent from the beginning to the end.
January 20, 2017
Everything went very smoothly. All the personnel were professional as well as congenial. could not have asked for more.
January 12, 2017
As you know, the both load & unload locations were unaccesible to the van and our goods had to be ferried to the van via U-Haul in 4 trips each end; the service was excellent!
January 7, 2017
All Packers and movers were courteous and professional.
January 3, 2017
The crew was great and fun. The pre work (quote) was outstanding and follow up was great as well.