2635 Planes Dr
Mon: 7:30 am - 6:00 pm See reviews >
Planes Moving & Storage of Indianapolis
2635 Planes Dr
Indianapolis, IN 46219-1433
Mon: 7:30 am - 6:00 pm
Tue: 7:30 am - 6:00 pm
Wed: 7:30 am - 6:00 pm
Thu: 7:30 am - 6:00 pm
Fri: 7:30 am - 6:00 pm
Sat: 7:30 am - 12:00 pm
Reviews for Planes Moving & Storage of Indianapolis
4.6/5.0 Average Rating
May 21, 2018
Excellent from beginning to end. I could not have asked for a better experience in my move. All were professional.
April 21, 2018
I was told that my furniture wold be loaded on a van from my apartment but it was placed in a warehouse. There are numerous small scratches and nicks in most of the wood. My new dining table was taken apart and not put together evenly and has damage in the finish in one spot possibly from a wrap or lack of one. I am not happy about the move overall and I have moved about 2 dozen times since 1953.
April 10, 2018
Mostly accurate quote and helpful and friendly staff and movers.
April 2, 2018
The move was very smooth and organized.
March 24, 2018
Travis Mason the Estimator I felt did a good job, a pleasant person. Jeanie Dorich my move coordinator was professional and on top of all the details, over all did an exceptional job. I could not have asked for better result. The men who came to move me, were great, did an excellent job. However this is where my move took a wrong turn. There was a problem with one of the men who came to deliver my things. John Lee who was the lead person, was rude and seem to be in a rush, very disinterested in what was going on. He lied to me about missing pieces to a shelving unit. Also about a night stand that was broken. He never give me the delivery Bill of Lading/inventory. Just was not a nice man. His helper,(don't know his name) was a good guy, pleasant and hard working.
March 8, 2018
Professional people. Conscientious. Hard working. Follow through with performance.
March 1, 2018
Very professional and courteous. Timely and ensured our items were handled carefully.
February 19, 2018
They are a good moving company, have used them twice already. On time and everything went smoothly considering the weather.
February 7, 2018
Everyone was friendly throughout the process
January 18, 2018
Canon Patschke was the highlight of our move. He was involved in the process and always kept us informed. He was able to find us a company to crate our marble dining room table at the last minute. He is an asset to your company.
January 17, 2018
The quoting process was smooth and professional and i appreciated the fact i had my quote at the end of the appointment. The loading teams on both ends were courteous and respectful and exhibited very positive attitudes (especially the Indy crew that loaded in single digit temps.) Every item arrived at the new residence and there was minimal damage. Follow up has also been very consistent and we felt very informed throughout the move.
January 17, 2018
I was completely satisfied with United. Thanks for making my move flawless.
January 8, 2018
It went extremely smooth for each of the aspects of the move. From the beginning in working with Teresa Alles as consultant, it has been a great, comfortable experience. The crew leader for our move to storage, then our move to load the truck for VA was the same one-Chris was extremely thorough and diligent. It was helpful to have him on both moves for familiarity and trust. Overall, the whole crew was terrific, professional, quick and very respectful of us and our belongings. We have already recommended the company to others. High marks on both ends of our moves. Thank you!
January 2, 2018
I experienced confusion and lack of coordination throughout the whole process. For example, although my move date had been scheduled from my initial meeting with United, I received an email at 5:08 pm two days before my scheduled move notifying me to be ready the next morning because my move had been moved forward a day. After I refused, United then pushed the move back two days (one day after my original scheduled date). I jumped through hoops accommodating the repair. That was just the beginning, one week after the load I received a call that the movers were on their way to load and would arrive in about 39 minutes. I had to call and explain that all my belongings had been loaded the prior week. Then twenty minutes later I received a call stating that the movers were on their way to deliver my belongings to my new home. The problem was that the call came two weeks before the scheduled move-in.
Emily And Thoma
December 4, 2017
Mary and her packing crew were wonderful and Ted and his loading and unloading crew were outstanding.
November 21, 2017
leader was not aware of the volume of what needed to be packed. Sales rep not accurate
Kim And Larry
November 13, 2017
Pickup location - Movers were very courteous and professional. They worked as fast as possible considering our move out location. Again, Mike Collins did a great job packing and overseeing the crew. Destination - delivery was delayed ~2 hours from original estimate. We received a call to notify us of the delay and they were actually able to get here sooner than expected. Again the delivery crew was courteous and professional. They worked quickly however ensured everything was to our satisfaction and no house damages were incurred.
November 9, 2017
My overall moving experience with Planes United van Lines was top notch.
November 3, 2017
United Van Lines was great in moving us from Indianapolis to Simpsonville, SC. The communication aspect of the move was excellent and managed well by Meagan Flege. Ms. Flege was great in putting my wife and I at ease in regards to our furniture and other items shipped with United Van Lines. She continuously communicated the status of our shipment in a professional, consistent, and timely manner. Even after the shipment was received in South Carolina, she was great in following up to ensure everything was received without damage, and she was excellent in explaining the process for damaged items. In addition, the loading and unloading of our household goods was done in a way that the men loading/unloading the truck were careful and handled our goods in a way as to prevent any damage, while getting our goods to us in a timely manner. The truck drive, Terrance, was excellent in managing the move, as well as the men assisting him with the move. Great work all the way around the move
November 2, 2017
From Estimator, Travis Mason, to Coordinator, Canon Patschke, to Van Crew, Dave and Brandon, everyone we came in contact with was friendly, professional, respectful, and careful to do their best.
October 31, 2017
Tim and Eric were very quick with the move but careful with all of our items, did an excellent job!
October 19, 2017
Person to estimate moving expenses was very personable and knowledgeable. Movers on front end of move were great and Mark Jasper who handled both legs of the move was great. Add'l person sent to help with the 2nd leg of move wasn't as good as the others. He had wrapped tape around his shorts to substitute for a belt and less amiable. Would recommend United to friends and family.
October 11, 2017
Great professional and on-time communications and service from quote to scheduling to actual move.
October 11, 2017
My move experience was very good! Mike, the leader was exceptional. Very professional, very quiet, knew what he was doing, and just got the job done. I was pleased with the rest of the team both in Indy and in Ohio. One part-time guy spent a lot of time on his phone and in the restroom. That team was Mike, G and another fellow.
October 9, 2017
The overall experience was a very positive one. The person who gave us the estimate was friendly, curteous, knowledgeable and on time. The crew that loaded our furniture seemed very professional and on time. The furniture was delivered to our new on time and the crew was also professional.
October 2, 2017
Everything excellent except damages to a table, and when I tried to get paper claim, it never came. Even after I asked two different people. I don't have access to a printer, and told United people that...but nothing.
September 26, 2017
All movers were courteous and PROFESIONAL. I am a second time customer.
September 23, 2017
We were very pleased with the move. Everything was handled very professionally. The pick up and delivery teams led by drive Terence were great to work with, left no damage, everything arrived in good condition.
September 12, 2017
Very professional company. No hiccups for us. Made the move much easier than it could have been.
September 11, 2017
The driver, David Helm, was great. He had to move our belongings to two different locations and use a shuttle at each location. As I'm sure this was not a "normal move", David was always professional, so kudos to him
August 3, 2017
The movers themselves were fantastic - very friendly and efficient. The main issue I had was the support - both sales and logistics. I was misquoted for more containers, did not change my materials at all and fit into less containers yet was charged for the original, inaccurate, quote.
July 26, 2017
Great on the initial move but they were in hurry on unload and essentially began placing boxes everywhere. They accidentally took a broom I assume they thought was there's and we had several missing boxes we had to file a claim on.
July 25, 2017
friendly and knowledgable staff taking great care of customers
July 24, 2017
The entire crew performed well. Professional and respectful.
July 24, 2017
I had a positive experience with United. Besides one mishap in damaging my dresser, the move went well. Everyone was professional.
July 23, 2017
The movers were on time both in Carmel and in Sarasota. The movers in Carmel were very nice, professional, well groomed and hard workers. The Sarasota movers were hard workers too maybe just not as "polished" as the Indy ones. But they really worked hard to get everything in the house in one piece. The Carmel movers were nice enough to let us know that we would not be needing 3 containers. As it turns out we only needed one container which saved us a lot of money.
July 11, 2017
Sales person was friendly, knowledgeable, and helpful. Movers were friendly, hard working, experienced and professional.
July 6, 2017
We had some issues regarding the number of items to be placed in the wooden crate ready for shipment. Many thanks to Travis for assisting in that matter.
May 14, 2017
Considering this a good move, still communication was VERY difficult. Having repeatedly informed moving company personnel that I would be available only by phone after packing and loading (Mar 29), I was repeatedly contacted by email, which is just now resuming for me (May 14).
May 8, 2017
The packers, loaders and drivers were all very professional and pleasant. I enjoyed working with them.
May 8, 2017
The process was seamless, stress-free and very much a success.
April 17, 2017
Move was done in an orderly professional way.. thanks
March 27, 2017
The whole move experience was seamless! When I requested an in-home quote, the person who scheduled the appt sent me an email with the individual's contact info AND their photo--I would have never thought twice about this--but in today's environment--this is a very smart thing to do so you know exactly who you are letting into your home--FYI--we scheduled an appt with a competitor and they did not provide or even offer a photo of the person coming out.
March 8, 2017
Overall-moving is stressful. We all know that. Having United box and move was the best decision we made! The two ladies that packed everything were awesome. The three movers did an incredible job protecting our belongings. The staff was polite, fast, organized and they meant business.
February 27, 2017
Entire moving experience was great from start to finish.
February 8, 2017
The overall experience was great! Travis Mason was extremely helpful and kind.
February 8, 2017
Smooth from quoting process or scheduling or moving and unloading days.
February 6, 2017
I have no complaints! Part of my items went across town and part went to far-off Montana. Everything arrived in one piece, no damages at all. And you have friendly employees that were very helpful.
January 18, 2017
The company kept in touch before, during and after the move. All questions were answered quickly and care was taken to ensure accuracy of the answers. When I needed to contact them they were quick to respond. During the move all persons were professional and took great care in moving our furnishings and tools. United Van Lines did a fantastic job and I will use them again if the need arises. I would not hesitate to recommend this company for someone's move.
January 3, 2017
Our move went great! A few large furniture items were damaged and I will be filing a claim for those. The movers were very efficient and thoughtful of where to place items.