15850 Santa Fe Trail Dr
Mon: 8:00 am - 5:00 pm See reviews >
Fry-Wagner Moving & Storage
15850 Santa Fe Trail Dr
Lenexa, KS 66219-9643
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Fry-Wagner Moving & Storage
4.7/5.0 Average Rating
January 15, 2019
Overall it is very good experience
January 14, 2019
January 12, 2019
The employees that packed and loaded and unloaded my furniture were friendly and professional. My moving coordinator was friendly and followed up after every step and I was satisfied. However, when it came for the claim of damaged furniture I was not pleased. The only communication I had with Patty Reed was via email and there was on explanation of how to fill out the claim form or any options to receive a check or have furniture repaired. I was not at all please with that portion of my moved by United.
January 8, 2019
January 7, 2019
Great experience from start to finish. Everyone was professional and helpful.
January 3, 2019
January 1, 2019
Everyone from Dan Kulp, Joanie Miller, Melvin Oxley, and crew in MO & NC were polite, respectful and handled our move & personal property like it was their own. I was anxious but needn’t be.
December 19, 2018
A complete service that was fully explained. Great care was exercised on the part of the movers during pick up and delivery Delivery accomadations were made to achieve a smooth move with low stress.
December 17, 2018
Fry Wagner was great - every aspect was professional, courteous, and helpful. Office staff, estimator, packers, all great. Our only less-than-stellar part of the move was the driver. I am sure that will come up later on in the survey.
November 28, 2018
Every person whom we came into contact with from Fry-Wagner was quite friendly. That started with Scott for our initial walk-through and estimate to the packers and loaders in KC, the unloading crew in TX, all the office staff who called or e-mailed, and the 3rd party vendors at both ends of the move. In addition, everyone was prompt by arriving each day as promised. Finally, the crews at both locations were very hard working.
November 27, 2018
The biggest problem was at the end. They were 8 hours late (they did keep e advised during that time), but when we finished I needed to sign many pages of receipts at 10PM, and no time to read them. Later I found a few things missing, and they wanted numbers from the forms that I was unable to identify. When I gave them as much info as possible, I was told I signed for the items, so there was no basis for a claim. Not a good way to handle all of this.
November 19, 2018
I can't speak highly enough of United. This was my fourth(!) cross-country move, and United was above and beyond the best moving company we've worked with. Not only were they prompt and professional, they were also extremely flexible given our last minute moving situation due to flooding in our apartment building. We were extremely satisfied and would certainly go with United again.
November 19, 2018
Very professional, friendly crews on both ends of our move.
November 19, 2018
Fantastic...couldn't have been better
November 17, 2018
I appreciated the information, online and written, which explained the legal aspects of an interstate move.
November 13, 2018
Movers made it very easy for us to move. Moving out of the city one has lived in for over 50 years is very difficult. Our movers came into our house, took charge of the move, kept us informed all along the way. Certainly helped to take a lot of stress off of us.
November 8, 2018
Mike and his crews were not only professional and hard working but genuinely cared about our move
November 6, 2018
November 1, 2018
From the start, we had great service. Dan Kulp made the planning easy and was great to work with. Joany Miller kept in constant contact with us every step of the way. Both of them are assets to your company. They delivered every step of the way.
October 19, 2018
Overall it was a good experience
October 16, 2018
Professionalism all the way from everyone I came in contact with.
October 11, 2018
The company was very accommodating of my situation, as I delayed the move 3 times over the summer months. When the time came, the personnel arrived on time and were quite friendly. The packers were efficient and very careful to best assure that nothing was broken or lost. The same applies to the loaders and truck driver on both ends of the move.
October 9, 2018
Movers were great, but issues with United insurance will NOT bring me back nor will I recommend.
September 19, 2018
overall very positive. We were disappointed in not being to contact the drive for about 3 days to let us know when our furniture would be delivered.
September 4, 2018
Response to questions were quick and we were kept well informed
September 4, 2018
Mike’s crew was very efficient and did an excellent job. They were quick and thorough.
August 28, 2018
The leader Joe had everything planned and coordinated. On time and took great care in protecting our property. He and his help were very courteous and professional. We felt at ease in their presence.
August 22, 2018
The move was on schedule, efficient,and fairly stress free.
August 21, 2018
Movers and driver were very professional and kind. Handled l of our things with care.
August 8, 2018
I was a little surprised at how small the container was, but I was very impressed with the workers who loaded and unloaded my belongings.
August 6, 2018
Promp service, especially delivering my furniture in ABQ. It was excellent!
August 2, 2018
Everyone involved with our move was helpful, courteous, patient and understanding.
July 31, 2018
Moving and customer service is good, you need to hire handling guys who have patience and capable of assembling the stuff in home.
July 30, 2018
July 14, 2018
The planning and load was very smooth. The load team was very professional. The unload team was npt as good with bickering with one worker and the driver. I had to remind the same worker that I was the customer and should be polite to me as I was checking off the items and checking for damage.
July 11, 2018
Excellent job from initial inventory to pack and unload. We have already recommended United Fry-Wagner to friends moving from the Olathe/Overland Park, KS area.
May 23, 2018
Everyone was attentive, informative, and personable. The entire move experience was easy and hassle free. Extremely grateful I chose United.
May 15, 2018
The driver (Alan George) was very considerate and attentive and eager to please. The unloading crew from Chicago were super hard workers and really hustled.
May 14, 2018
Considering the move was extensive and I have a infant son, everyone was super helpful during the entire process.
May 9, 2018
Excellent move! United was organized, detailed, quick to provide answers and the driver, crews and staff were all outstanding. Could not be more impressed. GR
May 8, 2018
Over all better than my last experience with another company.
May 7, 2018
Everything went well
May 7, 2018
The entire experience was amazing. From the initial bid/house inventory review process to the customer service experience in the interim to the move out and move in. Everyone was amazing and helpful. Al and his team team were courteous, considerate and efficient.
April 30, 2018
Everyone who came to load and unload were amazing. They were prompt, courteous and accommodating. The move coordinator was beyond helpful, she followed up on all my requests and reached out to me keeping me up to date on everything. United made this move hassle free!
April 27, 2018
Joe Richards - Driver and Mover ... Joe was very professional and personable. He treated my home and belongings as he would his own.
April 18, 2018
Great experience! The whole process was seamless.
April 4, 2018
I was very happy with my driver, James and coordinator Joany. They did a great job answering my questions and keeping me informed throughout the process. Dan, my estimator was great too. The movers in KC were excellent.
March 29, 2018
These two guys were great.
March 28, 2018
Stacey the driver was absolutely excellent. A real joy to work with. Super professional but also a great sense of humor. I also appreciated Dan's support in Lawrence
March 19, 2018
Very friendly an fast!
March 15, 2018
Good local KC sales and support. Great packers. Strong, careful loaders. Unloaders even better. Driver was perfect. Jason communicated directly was me...as did the coordinator. Nothing was less than excellent
March 3, 2018
It was very good. Our manager, Darrel, was exceptional. Our driver was incredible. They both made the experience much easier for us.
February 22, 2018
Excellent - above expectations.
February 12, 2018
The Driver Scott was excellent, professional, very skilled, went over and above as far as I'm concerned.
January 17, 2018
Great and consistent communication.
January 10, 2018
Great service on time and movers where very professional at their job. The FryWagner group followed up from the time we signed the move letter till the day of fthe move and in transit, till the delivery and afterwords to check on hidden damage. The move was fantastic and easy. we have moved a few times and the Fry Wagner group is top rated out of all our moves!
December 31, 2017
Outstanding husband and wife moving team. Account manager who gave me the quote very helpful. Customer service person great.
December 23, 2017
The move was expertly handled from Scott, the estimator, at Fry Wagner in KC to Raul from the moving company in Carmel, it was the best cross-country move I've experienced.
December 19, 2017
Our driver, Marc, and his loading/ unloading crew did a super job! We couldn't be happier with the service he and his crew provided. We were originally told by Scott (who gave us our estimate) that a box truck could not be used for our out-of-state move, and, because of a weight limitation on our concrete driveway we would have to pay more for our items to be shuttled to a tractor trailer for transport out of state. Needless to say we were very surprised when Marc showed up with a box truck and told us he was transporting our items in the box truck. We requested a refund for the "extra" we had to pay for the shuttle service and were originally denied; however, after several phone calls, Fry Wagner did refund the amount that we felt we had been overcharged.
December 14, 2017
Overall, I was very pleased with the service and results.
December 8, 2017
Everyone was courteous, helpful, and informative on the phone and in person.
November 21, 2017
The United team worked hard to make everything go smoothly; they were friendly and patient and professional and thorough.
Michael & Sandy
November 21, 2017
Our driver made the experience delightful. Plus, the follow up, quality control and opportunity to express displeasure or handle issues was helpful.
November 9, 2017
Marc and his guys were great in KC and Marc really folllwed through in Houston. Fry Wagner was the right choice for us.
November 8, 2017
No walk thru with driver to examine furniture. More than 1 lamp shade packed in a box causing damage. Packed items from multiple rooms in same box. Many boxes delivered to wrong floors. No requests for directions. Some furniture had to be disassembled to get items to fit on truck. As a result furniture was damaged. Took 12 hours to load and there was no final walk through with driver so several things were left behind. Packers missed packing several things.
November 5, 2017
My overall experience was very positive. Dan was my sales representative and he was very attentive and kind. And my Driver was Vincent and he was truly the best. I felt all my worldly posessions were in great hands. He was awesome.
October 30, 2017
From start to finish all has been good. Unfortunately the last leg, delivery of the furniture, the driver backed into a line and snapped it. Accidents happen so no harm no foul.
October 23, 2017
I worked with great people, very helpful and polite and there were no surprises. Everything was as expected. Very good experience.
October 16, 2017
The gentleman that came to give me a quote did a really poor job. He failed to tell me the move didn't include assembling my dresser mirror. The move back to California cost me $500 more than it did to move to Missouri. I was only in Missouri for 7 months! I can't see a reason for such a disparity in moving cost with less being done. Very poor service!
October 13, 2017
The loading crew was very professional and delightful to work with. What happened after that, completely turned me off on using United ever again. Without my knowledge, my household goods were turned over to United. I had done business with them before and vowed never again. There was quite a bit of damage, missed delivery date, and the unloaders weren't as careful as they should have been. And the goods were delivered after the 5-day window that was agreed upon. If I had know United was going to be my main carrier I would never have signed with United. On a good note, Carrie with United has been most helpful and has done her best to keep me informed of what was going on and help any way she could. I can't thank her enough. Kudos, Carrie.
October 12, 2017
We were very impressed with the driver and help for our move.Everything was wrapped and arrived in good condition.
September 22, 2017
Great start to finish. Carrie was AMAZING. Our move was quick and unexpected and United went above and beyond to make it easy on us.
September 18, 2017
Awesome experience from beginning to end. I was in a very fragile state and everyone was helpful and very efficient. Thank you!
September 14, 2017
Overall great service. Carrie and Dan with Fry were great.
September 11, 2017
Using United for my move took the pressure off of me having to worry about moving. Carrie was awesome throughout the whole experience.
Brian & Kristie
August 26, 2017
Moving crew and staff were really nice and respectful of our property.
Randy & Elyse
August 18, 2017
Very pleased with all aspects. Boxes and crates are currently stored in basement and have not been opened while we are renovating house. Final judgement will be held back until we see how our possessions made the trip.
August 9, 2017
Best price. Loading went well. Delivery delayed. Multiple big items damaged.
August 7, 2017
Everyone we interacted with was genuinely concerned about our best interests. Everyone was very considerate and respectful.
July 17, 2017
The front end team was outstanding in working together. They worked quickly and efficiently taking time to answer my questions when needed. Furniture was handled with care and overall they appeared to enjoy their jobs.
July 11, 2017
When the movers loaded my stuff one of the loaders tossed one of my boxes on the ground, picked it up and tossed it on the ground again. They also lost all the screws and one of the parts to mount my tv to the entertainment stand. The unloaders were not able to completely put together my entertainment stand. They also damaged the door frame to my outside door. United was nice enough to pay for the repair but the leader of the loaders did not want to take owndership for the damage.
July 6, 2017
The moving truck arrived on time in Kansas to load our belongings. The three men were polite and respectful. Our belongings were arrived in Florida three days later as promised. Overall a great experience.
June 19, 2017
The planning for the move was extremely well done.
June 7, 2017
Can't imagine how it could have gone better. The rep was knowledgeable and presented the different options in a clear and consultative way. The driver completed the task sooner than promised and better than any move we've made in the past. Great team.
Mike & Cindy
June 6, 2017
The people who came out to the great job at our home unfortunately when they packed the furniture several pieces were damaged because the box broke.
May 24, 2017
We had very conscientious workers on both ends of the move. The driver in particular was very pleasant but at the same time made sure everything was done properly.
May 22, 2017
Reasonably accurate estimate. Reliable and trustworthy coordinator. Reliable and organized driver. Trustworthy driver. Good loaded and unload crews. Good car delivery.
May 22, 2017
Best move ever. Great driver and helpers on both pickup and delivery. Felt extremely comfortable with driver. We were lucky to get him.
Richard & Patri
May 16, 2017
Carrie Colombo was incredibly helpful. She made, what was a stressful time, so much easier. Carrie anticipated our needs and concerns being proactive in making the move smoother. Thanks Carrie.
May 15, 2017
The driver and foreman Bill Green was outstanding in every aspect. Best movie ever had and counts twelve in twenty years active duty military.
May 12, 2017
So many moving companies to pick from. My move was a day later than my move window, and my delivery mover showed up alone without any help. I helped move in my own things. United has done what they can to make it right, but next time, I'm sure I'll go with someone else. I probably would not recommend based on my experience. I think another moving company would have done a better job. A lot of money spent to move in things myself.
May 4, 2017
DARRELL BANDEL WAS GREAT SHOWED US HOW TO PACK AND BOX UP THE ITEMS.
April 17, 2017
Loved our move! We've moved a lot in our lives and this was very painless! Thanks!!!
April 4, 2017
The moving experience was extremely good due to the professionalism, efficiency, and cooperation of everyone connected to the move - beginning with the sales team and ending with the final destination. The communication with everyone involved was outstanding and provided less worry and a smooth move on both ends.
March 23, 2017
Dan Kulp and Carrie were absolutely perfect!
March 21, 2017
My only complaint was the amount of time between pick up and delivery. It was a 300 mile move and took more than a 5 days. To be fair I was told of the possibility before the move took place.
March 20, 2017
myUnited website was not correct in terms of arrival of shipment. Once I pointed it out to my representative, it was fixed.
February 13, 2017
Excellent experience with admin staff, warehouse (free boxes) and the packers, movers, drivers.
February 7, 2017
The entire crew was excellent in every way, and the driver, Mark, was professional and polite and very responsive to any question I had.
January 19, 2017
The people were so nice to work with and couldn't be more helpfull. But alter the delivery of my furniture and having my georgous 5 foot solid Teak desk all broken up and the shelf over the Cadensa also broken. Then to find that they broke the caster wheel off the new desk chair, I'm so upset I don't know what to do. They sent me some computerized form to fill out, but meanwhile where do I sit to fill out the form- no desk, no chair and the loss of my shelves. My study is ruined and just a pile of boxes to sift through. I'm 74 and can't deal with this!
January 19, 2017
Very professional service provided from first call made to schedule the quote to delivery!