9823 Cincinnati-Dayton Rd
Mon: 7:30 am - 6:00 pm See reviews >
Planes Moving & Storage
9823 Cincinnati-Dayton Rd
West Chester, OH 45069-3825
Mon: 7:30 am - 6:00 pm
Tue: 7:30 am - 6:00 pm
Wed: 7:30 am - 6:00 pm
Thu: 7:30 am - 6:00 pm
Fri: 7:30 am - 6:00 pm
Sat: 7:30 am - 12:00 pm
Reviews for Planes Moving & Storage
4.7/5.0 Average Rating
December 15, 2018
Ryan came to look over the loading approach the day before the move. All 5 members of the loading team arrived on time, introduced themselves, prepared the house and the items to move in a professional manner, cleaned up and left the house as clean as they found it’s condition. Ryan kept us informed as to the delivery date & time as it got closer. The unloading went just as smooth as the loading. No mess and very professional.
December 13, 2018
Great experience. Very professional and took good care in loading by wrapping items that could have been damaged.
December 4, 2018
Planes/United did everything they said they were going to do. They arrived when they said they would to load everything up & delivered our belongings when promised.
December 3, 2018
They were friendly, kind, thoughtful, very careful with my furniture and boxes and quick. Have been telling everyone if they need a mover they should use you!
November 21, 2018
Overall it went well, however minor damages to furniture and packing mishaps took place.
November 16, 2018
The packers did not pack our smaller plastic boxes together nor did they advise us to tape them closed. The movers didn't have room for our entire load. They bent and chipped items trying to make them fit. They don't get a lunch break. They were exhausted by the last third of the loading. It was the same with the unloading. The company rep.said we need our glass shelves crated. So we did as advised. But there were no arrangements made to have them uncrated. There would be an additional charge to have this done. No one wanted to shoulder the liability if the shelves did break. No remedy to this was offered even after I called to complain. The lamps were unasembled and the pieces weren't all together. They were not assembled when they unloaded. Several of them broke. Some of them we still can't figure out how to assemble.
November 6, 2018
Everybody showed up when they were supposed to and got right to work. Overall, the whole experience was good.
November 6, 2018
The overall move experience was fantastic. There was a constant stream of communication making sure every step was progressing properly. Everyone was polite, helpful, and always had a great attitude.
November 5, 2018
The move seemed very organized and easy. I was constantly being updated on everything with the move so I never felt like I was in the dark or waiting for updated information concerning the move.
October 26, 2018
Move went smooth. We were satisfied with all aspects.
October 24, 2018
Overall I had an excellent experience. From Susan completing an in-house quote, to Jen project managing the move, Drew picking my items up and Joe delivering my items, I had a 5 star experience. Jen went above and beyond by proactively keeping me updated and answering any questions I had. Thank you all!
October 22, 2018
Everything was timely and professional, from the beginning to the end! I am very happy with the level of professionalism and customer service we received!
October 18, 2018
Vic Harris was awesome. He was just in charge of the whole process from the beginning, and clearly took great care of our belongings. His crew in Cincinnati was very good as well. The customer service and focus provided was top notch. In addition, Diane Bierman, the sales manager who helped us, was fantastic. She helped us out in a bind, was clear in her communication, and we really felt she was out to help us. The moving coordinators also did a great job staying in touch during the move.
October 8, 2018
Everything went very well from beginning to end. Exceeded our expectations on the delivery end.
September 12, 2018
I was thoroughly impressed with United. Not only were they efficient and professional, they broke nothin in transport!
July 27, 2018
I would contribute the success of our move to the people involved. The technology involved in protecting furniture, bedding, crating, etc. all worked very well. Our positive experience started with the survey and initial contact with Nick Meyer. We were unhappy with Cannon our initial Customer Service representative but he was replaced by Kyra Hammond and she was excellent. James (Teddy) our driver was fabulous and I would love to deal with him again. His 2 experienced Planes movers in Cincinnati Joe and Jessie were excellent. The 2 movers used in Nashville were not as good as Joe and Jessie but okay.
July 9, 2018
My move went pretty smooth! I have never had a professional move like this I was impressed. I had marked everything I was moving and the fellows didn’t have many questions. They were friendly and professional.
Annie & Dan
July 5, 2018
Problem free for us. We were impressed by the hard working movers.
May 23, 2018
Everyone I dealt with was friendly and eager to make the move as seamless as possible. Those who came to pack, did so with efficiency and were very careful especially with fragile items.
May 9, 2018
As a whole, I am pleased with our move. The driver was respectful and managed his time well. Most of our items were packed well. Some were not wrapped or packed at all. Our daughters doll cradle that she received as a gift recently was broken. Our bed and dresser was scratched (not wrapped until on truck). During move out, floors were not protected and one of the movers tracked mud all over the carpet.
May 7, 2018
Move experience was not great, but was OK. Driver finished loading at 2:00am on load day. I had to do a lot of coordinating on my own. Support was only fair.
April 24, 2018
Our driver Tom and coordinator Jeanie made the move smooth and painless. We have moved 8 times and this was the best overall move.
April 24, 2018
Professional, careful and timely
April 10, 2018
The United Planes Team is amazing! From my initial phone call to our personal home visit by Ron and my coordinator Cannon outstanding! Great customer service and very professional.
March 29, 2018
Ease of use, good driver, good packers, no breakage. All arrived safely.
March 28, 2018
Our most frustrating part about our move was how the packers mixed items from different rooms in one box. When you are trying to find things in your new home, it makes it both difficult and frustrating to find something when it is not in a box from the room it was originally located in.
March 2, 2018
Very satisfied with the entire experience
March 1, 2018
Vic was awesome
February 26, 2018
February 20, 2018
The driver went above and beyond to assemble my furniture
February 20, 2018
Greg (driver) was excellent!!!
Barbara & John
February 19, 2018
I felt the communication coukd have been better.
February 15, 2018
friendly, professional crew with significant. Efficient and great to work with.
February 14, 2018
Very happy with overall experience and contact people we dealt with.
February 12, 2018
Everything went wonderful and smooth from Diane coming to our home for a quote all the way to our driver dropping off our belongings in our new city.
January 31, 2018
It went very well; no issues/complaints.
January 30, 2018
My driver and his crew were fantastic. I felt like we made new friends by the time we were finished.
January 29, 2018
January 27, 2018
Even though the packers missed some pieces of kitchen ware, the delivery guys did a great job. Their delivery time was great since I know it may take 3-5 days for our items to be delivered. They delivered it in 3 days so I didn't need to live in a new house with no furniture or anything,. It helps when you have 4 kids.
January 22, 2018
everything went perfect. Packing, loading, unloading. The driver was excellent. Professional, friendly, amazingly organized and efficient.
January 18, 2018
Plains was excellent at all levels. Great driver also
January 15, 2018
The movers ate our food and scratched up the hardwood floors
Bob & Judy
January 9, 2018
Well done & well communicated
January 8, 2018
Movers very professional and worked well together.
December 24, 2017
Rick Seelig and Nick Meyers were great to work with. Jeanie was very attentive, too. They did what they said they would do...Very Important!
December 18, 2017
Move was quick and professional. No hitches from Cincinnati ohio to Punta Gorda Florida. Great job packaging everything.
December 11, 2017
Our move went very well. The movers and the driver were all very professional and did a great job.
December 1, 2017
We were able to pick up recycled packing supplies at the warehouse in Cincinnati. Jerry was very helpful there with tips for packing & helping us load the boxes in our car. Also, our driver (Doug) kept us informed as to when our shipment would arrive. He was also very good & thorough. Jeanie... our relocation counselor, always answered our questions promptly, and was very good. The crews on both ends were hard working and professional. It was a move well done by United Planes.
November 27, 2017
Helpful and pleasant interactions with office and excellent service from our actual mover, Todd.
November 16, 2017
The movers were very professional and courteous. All my furniture and boxes arrived with no problems.
November 14, 2017
Excellent communication with staff, appointments were well planned and timely, move occurred without a hitch.
November 13, 2017
Did not put either refrigerator in the estimate so we had issues with unhooking the ice maker and hooking it back up
October 27, 2017
Everyone was friendly and professional. All deadlines were met, and Kyra and the team kept us updated throughout the move.
October 24, 2017
The crew was on time and were very considerate about the locations. They were very careful when handling our possessions and took the proper care to make sure there was no damage.
October 21, 2017
The only problem encountered was that United Van Lines billing and payment procedures are poorly implemented as to what the customer is told versus as to what actually happens.
October 17, 2017
I have used Planes Moving & Storage 3x now. In my opinion they are the BEST in the business!
October 14, 2017
My moving team made an extremely stressful experience into a MUCH LESS stressful experience. Their kindness & patience will never be forgotten.
October 11, 2017
Good, supportive group all around. From the coordinator to the driver to the movers.
October 10, 2017
My stuff made it across the country in one piece. I appreciate the assistance.
October 7, 2017
Plains moving and storage personnel are extremely helpful and dedicated to customer service
September 26, 2017
Excellent communication throughout the entire process.Meaghan was outstanding.
Larry And Judy
September 23, 2017
Everyone I worked with was wonderful! Joe Knight, as always, was very responsive to our needs and very helpful to us! Robyn Woeste also followed our move very closely. Both drivers and crews could not have been better!!
Mark & Tina
September 21, 2017
All things considered it went well. My favorable impressions are more a function of the local moving company, rather than United.
September 19, 2017
The sales manager who made the estimate did a good job, because I did not want any surprises at the end where I would end up owing more than was agreed upon.
September 18, 2017
Overall, the moving experience was easy and painless thanks to United.
September 6, 2017
We were most impressed with the clear and consistent communication to let us know everything that was going on We also were very pleased with the moving crew--Daniel Peanut & Michael
September 6, 2017
Nick, Meagan and Molly at Planes Movers in Ohio were just the very best throughout the entire process. Marcus - the crew leader and truck driver and both his team of men in NJ and Ohio were kind, careful, friendly, knowledgeable and so service orientated. They were also the best. I would highly recommend Planes Movers and These fine professionals to anyone! Thank you all so much!! Sincerely, Brian and Steven Fox
September 5, 2017
Everything about our move has been handled in the absolute best way possible. I have been very impressed with the professional way that each member of the team has performed their tasks.
September 4, 2017
the in-transit move to the warehouse was not entirely satisfactory, because a couple of items arrived broken.
August 31, 2017
Planes Moving & Storage responded in a timely manner; their staff were easy to work with. They met their pack & load dates. They passed the load to Suddath for local delivery. The Suddath personnel were also easy to work with. However the Suddath personnel in their enthusiam managed to damage a couple of items -- my teak dining table.
August 21, 2017
The experience overall was positive. Randy and Robyn were professional and communication was great. Our moving team at both ends was fantastic. David (leader and driver) was amazing as was Joe, his assistant in Chicago. Chris in West Chester was also good.
August 19, 2017
We moved across country moving a large household. We experience all aspects of moving including vehicles and needing to store our household goods. We also unfortunately had a loss in our family I needed to make a very unexpected and Cwik schedule change for moving and unpacking. United Van lines in Canon in Cincinnati did a fabulous job dealing with our unexpected issues. In addition they helped reschedule our unpack. The only thing that I would say was not fantastic what is the unpacking service. But overall I was very happy with the entire move.
August 8, 2017
Exceptional moving experience. I have never used professional movers before, and, I could not have been happier with my experience with Planes Moving and Storage. They were very professional, punctual and constantly followed up with me to ensure that all aspects of the moving process was done to my total satisfaction. And, I was totally satisfied with all the aspects of the move. The estimator, customer service, and the packers in Cincinnati, as well as the movers in Tampa were excellent.
August 7, 2017
Loved United in West Chester, OH but not the company on the other end in NV. Also it took a long time to get here.
August 2, 2017
Very smooth move- everyone involved was very courteous and informative.
July 27, 2017
We received bids from a local mover, from moving ourselves using PODS, and our bid from you. Although your bid was higher, it was proportionately higher when free used boxes, reputation, and professionalism were considered. We paid more, but we got more too.
July 4, 2017
Overall, pretty good experience. Team was in communication every step of the way!
June 15, 2017
Very professional, pleasant crew and Steve, our driver was the best!
June 12, 2017
Very satisfied with Planes representatives who met with us, scheduled our move and offered consistent support. (Jeff Lobaugh, Jeanie Dorich, Jerry Simmons) Our moving crew led by Matt, were punctual, polite, hard working and very respectful. John Sabatalo was behind us all the way, offering assistance at any time if needed.
June 7, 2017
Overall, our move with United went very well. The movers were careful with our things and were very attentive to our wishes.
June 5, 2017
Information about my move was not communicated between Cincinnati and Philadelphia crew. Two pieces of furniture were severe damaged and my walls were damaged. The process to get these fixed is not easy. I am dissatisfied with the run around
May 22, 2017
Overall the car pickup and drop off was a wonderful experience that I would definitely recommend. The move however had room for improvement. I felt we were misinformed on what to expect for moving day. One of the reasons we went with planes was so that our belongings would only have to be handled twice- once for pick up and once on delivery. Our estimator Jeff Lobaugh said that the truck could come down our street as long as the road was clear. We took extra steps to make sure the road was free of all vehicles. Yet the driver was not ready for us on our moving day so a shuttle vehicle had to pick our things up- thus adding to the amount of times our belongings were handled-just what we had been wanting to avoid. We had two men and a truck do a local move for us a few years back and that is still the move I will compare all moves too. This move was unfortunately subpar in comparison. Not what I witnessed from my mom's move with planes just a few weeks prior which was great.
May 16, 2017
Service and efficiency was excellent. All items packed securely and except for 2 missing items, for which the the claim was quickly processed, there was no damage to any items packed. All personnel were friendly and attentive to details and follow-up was excellent throughout the process. Automobile was delivered securely and timely.
May 11, 2017
Move was handled in an efficient, professional manner in all respects.
May 9, 2017
From the packing at her house to the delivery of the possessions everything was a positive experience. I would especially like to commend the delivery driver for his promptness in arriving, his professional approach to placing the furniture where we wanted it, and problem solving in maneuvering in tight quarters. He was so pleasant about it, and accommodating. He had to remove a door to move a large piece out of the room and when my husband asked if he could remove the other (bi-fold) he did. The only thingi was disappointed in is that the cost was not lessened by the 1000# less in weight from the estimate. but compared to the magnitude of the process, that is a small cog. All the folk made it smooth and I really appreciated Jeannie Dorich keeping me updated. Suzanne Sankey for Kirk Polking.
May 1, 2017
Our main contact, Kyra Hammond, made sure our move went smoothly. She was in contact with me in a timely manner and made sure we were always receiving the best of care! Todd the driver was excellent and punctual! All of the workers worked deligently. Susan Meyer made sure we had boxes and was very pleasant when she made the first visit to survey what we had to move.
April 28, 2017
The overall process went extremely well. Started with getting someone out to do the walk through and give me a quote asap. I was kept updated on things from day one and through out the process. I couldn't have asked for any more.
April 27, 2017
Packers great , efficient, asked questions where necesssary. Movers fast, efficient, very careful.
Jan And Bill
April 25, 2017
The attention we received from Denny Spencer and his team was absolutely wonderful. I didn't believe a move could go this smoothly.
April 21, 2017
The team was very professional and respectful. Communications were fantastic.
April 21, 2017
The overall experience was great. I was completely satisfied with the move from start to finish.
April 17, 2017
Very good communication, very friendly, and hard working crews
April 17, 2017
we were very impressed with the crew that was assigned to our move. They were very courteous and cautious with our furniture , house , and our belongings. we would recommend them all to anyone.
April 17, 2017
Our overall moving experiece was amazing. We had to change our loading date several times and Planes was so accommodating. They gave us very helpful packing tips and provided us with whatever we needed. From the time we got our estimate until the time we moved into our new home, we sensed that the people at Planes work as a team. They were always accessible and never left us without a solution.
April 13, 2017
Herman Murphy and his helpers did a fantastic job. Not a single item was lost or broken in our 2000 mile move.
April 7, 2017
This is my second move using Planes. This move was short of help during load and unload by 1 person who called off. This made the move tougher tban was needed. I believe this was an operations issue.
April 5, 2017
This moving experience was well organized and carried out in every aspect. Excellent customer service; excellent people from my first meeting with Randy Rothring to the last box that was delivered by Herman Murphy.
March 28, 2017
Anthony was awesome! Very personable and professional. He also was a very hatd worker. He needs to be commended along with his partner with the move!!
March 17, 2017
The whole team was great. Randy came out right away to give an estimate. Kyra was great about being in constant contact. The driver and his team were fantastic as well. They were really quick, efficient and friendly. The apartment complex I was moving out of was so impressed that they asked for the company's contact information to refer other residents.
March 15, 2017
Everything was perfect. Canon was helpful, and easy to work with. My movers were phenomenal. This is my third move with United, and it is my best yet!
March 7, 2017
The entire process was seamless, and integrated - very pleased overall!
March 7, 2017
It went smoothly and we received our things at the new house quickly and towards the beginning of the 4 day time frame.
March 6, 2017
Such a helpful group. This was my first experience. To say the least, I was very intimidated. My first contact with the company was Matt Tester. He was so compassionate and a great listener. He facilitated the process flawlessly. Every individual at the company radiated that same level of professionalism and kindness.
March 6, 2017
The desk was not completely assembled. Screws were missing from the desk extension.
March 4, 2017
We have all heard the horror stories of making a major move and we anticipated that we would share the experiences of others. Years ago we moved our family from Florida to Ohio, along with a customized car and United gave us a thoroughly professional, smooth and uneventful move. That helped with our choice to use United again. However, it was the entire team, from beginning to end, all coordinating their efforts and being available to us at any time that really made the difference. Our GREAT driver, JD, and his teams were fabulous. Going from Ohio to Montana in the winter (especially this year!) is no easy task for anyone or any reason. We will be forever endeared to JD! The stress of a move is major and the United team was there for us all the way! We have no qualms saying United is great! Thank you!
February 16, 2017
Very disappointed in that several of our taped and sealed wardrobe boxes were opened from the bottom and large boxes were inserted that crushed and wrinkled numerous expensive suits we are still attempting to determine the damage.
February 9, 2017
It was fine. Everyone did what they said they were going to do, which is more than any other moving company i've worked with. It was a little hard to get clear communication from the people selling me the service, and i kept having to ask questions and follow up because things weren't clear on the various ends of sales and logistics, but it did get cleared up, I guess.
February 6, 2017
The crews on both ends of the move were terrific and took good care of my belongings. The driver was also awesome, making sure that the crews did a careful job.
February 2, 2017
The moving process was easy due to great customer service and competent and hard working employees. No damages to items and nothing was lost!
January 30, 2017
Randy, Kyra, Dave and Joe were Exceptional people to work with on This move. Thank you.
January 30, 2017
The support staff were excellent. My relocation counselor, Jeanie Dorich, was outstanding. The guy Jerry who I picked up boxes from was way beyond helpful. So I really liked the team. In transit damage to my items was minimal so that was good. Loading at point of origin went smoothly. The only area of disappointment was with the unloading at my destination.
January 10, 2017
Productive packers & movers. Good communication & follow up throughout the entire process. Very good experience overall.
January 7, 2017
The move was organized and professional. I was very happy with everything!
January 5, 2017
I just had a great experience as everyone was so helpful.