1600 Prosser Rd
Mon: 7:00 am - 5:00 pm See reviews >
1600 Prosser Rd
Knoxville, TN 37914
Mon: 7:00 am - 5:00 pm
Tue: 7:00 am - 5:00 pm
Wed: 7:00 am - 5:00 pm
Thu: 7:00 am - 5:00 pm
Fri: 7:00 am - 5:00 pm
Reviews for Armstrong Relocation
4.7/5.0 Average Rating
January 20, 2019
Very professional from the quote to the actual move! Communication was fantastic throughout the process. we are very pleased to have used United for moving us from TN to WI!
December 6, 2018
Went very well
October 23, 2018
The move was good. Packing our house took longer then we expected. A lot of care was taken when our house was packed. Some of our belongings were damaged. I have the form to claim the damages.
October 19, 2018
length of delivery date was longer than we hoped. All belongings are intact. Staff was pleasant. Packing seemed wasteful. example: 3 sheets of packing paper to wrap 5 wine corks. Overall we would use united again.
October 15, 2018
Our experience from the initial rep to the unload by Dave and his team was very professional and pleasant
October 15, 2018
Excellent customer service by DOUG POWERS and DENA TRASK. They were patient, professional and personable. Quite helpful throughout the process.
October 12, 2018
Armstrong/United in Knoxville was great.The United driver couldn't have been better. They all always called back or answered promptly, had a ready solution for problems as they arrived. They stayed on schedule both on the pickup and delivery. There were no hidden additional fees.Couldn't be more pleased.
October 4, 2018
Very pleased. All furniture arrived in fine shape.
October 3, 2018
Mary and Ric were very helpful and thoughtful. The movers/packers at both locations were excellent and hand our belongings with great care. Since some items went directly into storage after delivery, I have not unpacked everything. However, I have had no damage to anything that I have unpacked. Very satisfied!
October 1, 2018
Everything was excellent.
September 27, 2018
Overall very good. Was informed move would be cheaper if delayed until after Labor Day. I appreciated this. And they accommodated my changes in needs.
September 23, 2018
Everyone I dealt with did all they could to make our move go as stress free as possible
September 17, 2018
Excellent customer service, responsive and helpful. Kept me informed every step of the way.
August 6, 2018
This was the best move I have ever done. I couldn't ask for more!
July 24, 2018
Could not have asked for a better experience! Dean - Move Coordinator stayed in touch with me throughout the process. John Watkins, Driver, handled everything in a professional, cordial and friendly manner!
July 17, 2018
Simply OUTSTANDING in all aspects of engagement!
May 21, 2018
From the first call to the last box unloaded our experience was wonderful! All the staff were helpful, friendly, and professional. Each person had experience and knowledge that made their segment of the move (cross-country from our home of 46 years) much easier for us. We are in our late 70's and they did a perfect job of hand-holding and expediting our move. Can't recommend them highly enough.
May 16, 2018
Our driver Adam was excellent. Professional, courteous and thorough
April 18, 2018
Movers were very professional and securely packed my belongings. They were delivered to my destination in a timely manner. The company coordinator kept me informed at all times.
April 11, 2018
The employees to a man and woman were professional and extremely helpful explaining each step of the move. They were careful with our things and kept their word on pick up and delivery.
April 9, 2018
From Knoxville to East Moline all reps for United were very professional. The folks at Armstrong moving in Knoxville were especially wonderful to work with and that includes the two men who came the load my belongings. Everything arrived and there was no damages to anything. Thank all who were involved with my move...They are al appreciated.
April 4, 2018
The house and furniture was damaged during the load out.
March 26, 2018
Very clean and professional- thorough, great communication, good price.
February 22, 2018
Absolutely perfect! We love United and United and have always had excellent service and terrific personnel
February 20, 2018
It was seamless and everything promised was delivered
January 11, 2018
Great moving team. Dave and his son were awesome on both ends of the move. Showed care for our belongings and kept us informed throughout. Helpers were good as well.
Ronald & Marion
December 31, 2017
From Rudy Gillen’s excellent help, suggestions and follow through to Dena Trask’s excellent support and follow through as well as Bill Cruz’s expert managent of loading/unloading of moving van. All of these folks contributed extra effort in accomplishing what could have been an unpleasant move (for our circumstances) to a very pleasant move!
November 28, 2017
To much broken items still unpacking glass breakage in tire box of dishes broke it had to be dropped. Desk seat broke missing legs on buffet. Desk top broke in half. A lot of damage freezer dented. Broken pool shed missing parts. Straps of antique trunks broke off. We need someone to look at the broken items .call 4234371795 ask for mark. And still have 3/4 left to unpack.
November 1, 2017
Knoxville employees in were most helpful, courteous, cautious and knowledgeable. 5 star rating! However the the crew that unload the van into my storage unit did not display the same quality of service. Boxes piled on top of each other 5 high, furniture stacked on top of unprotected furniture. Piles if boxes toppled over, wood furniture piled on top of other wood furniture, broken metal floor lamp, etc. Knoxville United is the best!
October 25, 2017
We're glad we did this. It was stressful but that's to be expected. It would have been immensely worse if we'd tried to do it ourselves.
October 19, 2017
The guys who loaded and unloaded were great. Dena Trask was great as well checking on everything.
October 12, 2017
Movers arrive on time. Strong effort to protect walls and doors. Good care in moving furniture into house.
October 11, 2017
Very impressed with Dena Trash your Relocation Coordinator and with your driver and his helpers.
September 24, 2017
Dave Pitt and Felipe of the unloading crew were great. They were very friendly and positive in the face of heavy furniture and tight corners. Would definitely hire them again.
September 20, 2017
Only glitch was a broken leg on my grandmother's dining room chair. This is chair that is over 75 years old. They told me that they would have it repaired. I'm still waiting to hear from a repairman.
September 19, 2017
From the first contact to the end, the service was everything we could have hoped for. Our movers were great. Brain and Dan were professional and friendly and accommodating. Doug the first contact we had, was just great and set our minds at ease about our move.i really appreciated the calls during the move from the coordinator to see if all was well.
Blake & Sharon
August 31, 2017
Our overall move experience was extremely professional, user friendly, and well orchestrated. We had an AWESOME coordinator in Dena and were very pleased with her outstanding support, flexibility, and coordination efforts. Also, our packers took such great care with all of our household goods with special care to our antiques and irreplaceables. Special thanks to Brandon, Blake, and Austin. With the military, we move all the time, and this has been one of our best and least stressful moves. Thank you to all the different teams that made this such an easy move for us. We would definitely recommend your services to anyone for their move. We were very impressed with this experience. From the initial contact to the delivery, we got superb customer service and support. The friendliness and courtesies extended to us by each member of the moving crew while at all times being professional and business-line was just outstanding.
August 17, 2017
The contract called for 5 wardrobes. The men who came to load the van arrived with wardrobes and hanging bars that did not match. My clothes, on hangers, were piled in boxes and arrived very badly wrinkled. All will need washing & ironing or dry cleaning. My household goods were delivered two days after the contract delivery window. I have made a 'late delivery claim'. Planning for the move by Armstrong Relocating was comfortable and complete. The United Van Lines literature provided was helpful. The follow-up contact from Armstrong personnel was excellent. The men who did the pickup and the men who delivered the goods were all very pleasant, agreeable, and hard-working.
August 12, 2017
VERY VERY IMPRESSED! Kenny the driver was superb > all work and no play. ALWAYS on time! Cliff and JR packed our items as if they were theirs. I did many moves in the military. This was by far the best. Dena kept us informed at every step of the process. Movers at both ends were very careful and professional.
July 22, 2017
Overall very good. Drivers were professional and knowledgeable - those helping were very good as well.
June 25, 2017
Thanks for making the overall move experience as smooth as a move could possibly be. This is thanks to my move team going above and beyond in every area they possibly could.
June 14, 2017
The company, the employees, all nvolved were so attentive and caring. Our move had to be put on hold for 6 months and they were very understanding and reassuring and supportive.
June 13, 2017
JR, Roberto and Cliff all were very professional, friendly and hard working.
May 31, 2017
Deana has been more than a pleasure to work with! The responsiveness and efforts to assist with my move was so reassuring during such a stressful time. Laura Beth and her did a fantastic job at following up and communicating. I never felt out of the loop which was such an amazing feeling! The moving team was very cordial and helpful with my items and got everything to Dallas in such a timely and orderly fashion. I truly appreciate the dedication to customer service and process you have in place! I am thankful that I chose United for moving my family :) Thank you again and I will surely recommend
May 22, 2017
Overall, our moving experience with united van line is very good. Especially, the driver's performance is excellent.
May 13, 2017
Moving is stressful yet the experience with Armstrong & United made it as problem free as possible. Would like to specifically mention Rudy, Dena, Chaz, Marilyn as especially customer oriented and responsive to our needs.
May 8, 2017
Overall experience was great. Everyone we dealt with was very professional and helpful.
April 24, 2017
Great experience! Staff was incredible. Everyone was knowledgeable and friendly. The team that packed and loaded worked especially hard. I was exhausted at the end of each day and they did the work.
April 19, 2017
The moving van came a week later than expected, and they didn't call ahead on the day of delivery as requested.
April 12, 2017
Ruddy who came out and gave us estimate and explained everything thoroughly.also both drivers believe names were brian and all the men who helped with loading and unloading.
March 16, 2017
From beginning to end the move experience was smooth and overall stress free.
March 6, 2017
The experience with UVL displayed the team as courteous, thorough, professional and kind. From the onsite survey with Rudy Gillen, coordination with Dena Trask and the hardworking crews in both Knoxville and Newport News, I had a very positive experience and would recommend UVL to anyone preparing to move long or short distant. The price was competitive,all associates were knowledgeable and gained my confidence, which was well deserved.In Knx, Danny, Lebron and Justin took good care of my household item, and in NN, Danny, Justin and Jr (he hated being called that) did a great job putting my items in storage.
February 16, 2017
The move was a positive experience from the sales person to the packers and final unloading.
February 14, 2017
Items were destroyed and it took 4 months to get reimbursed. I am also getting threatened with legal action for a bill that I do not owe!
February 8, 2017
Move was well-coordinated. Estimator and coordinator were kind and caring. Packing crew was excellent.
February 6, 2017
We all liked the sales associate Doug Powers and Dena Trask in the office were always great. The move all happened during the dates & times we were told. The movers were all very nice and considerate.
January 28, 2017
056-Bill Kruse and his crew did an excellent job with my move.
January 12, 2017
Wonderful experience. Very good communication. Wrapped all furniture well. Nothing scratched or broken. Delivered in a timely manner.