13855 Westfair East Dr
Mon: 7:00 am - 5:00 pm See reviews >
13855 Westfair East Dr
Houston, TX 77041
Mon: 7:00 am - 5:00 pm
Tue: 7:00 am - 5:00 pm
Wed: 7:00 am - 5:00 pm
Thu: 7:00 am - 5:00 pm
Fri: 7:00 am - 5:00 pm
Reviews for Armstrong Relocation
4.8/5.0 Average Rating
January 3, 2019
From the beginning to the end, the whole thing was a great experience. The sales rep (Pat), the lady coordinating the move over the phone (Denise), and the movers (Raul and team) were all extremely professional and easy to work with.
December 16, 2018
I was really nervous about a cross country move until I met Leo and Kim. They are absolutely amazing! Super professional, thorough, careful, courteous, and reassuring. Everything arrived in perfect condition and they were a joy to work with.
December 1, 2018
November 28, 2018
Good experience. Timely. No damage with exception of a cracked chair leg which we fixed. Driver and workers were personable and hard working. They were required to reassemble a very large armoire, very old, that is pegged not nailed. With my husbands help they did a good job of it.
November 23, 2018
Our moving coordinator, Denise McGowan and driver (Charles Favors) did an excellent job from initial communication of the upcoming move, to loading and delivery at the final location. Great people.
October 31, 2018
Denise McGowan's great work on our move, is primarily why we would recommend others to use United for moving services. She went above and beyond what we expected in service to us.
October 30, 2018
It was very professtional,all involed were great at there job would use again.
October 3, 2018
We worked with Denise McGowan to coordinate our move from Texas to California. Denise was excellent, thorough, informative and kind. She wanted to make sure our move was successful and it was.
September 25, 2018
The free upfront consultation was a great aspect of the experience. I had arranged a time with the consultant and my sister was able to meet him. The packing and loading experience was a smooth process as well. The unloading and arrangement of the goods at the new location was excellent since they did not damage the goods or the finished hardwood floors.
September 12, 2018
The gentleman that came at the very beginning to make a contact and give me a quote was very knowledgeable and a great liaison with United/Armstrong. I immediately knew I could trust him, and this company. As well, the company had come well recommended by someone in the industry. I did not even get other quotes (don't tell!) ha ha!
September 10, 2018
Very professional and personable. On time. Courteous. All went well.
August 16, 2018
Packing and loading went very smoothly, considering the high temperatures we experienced and the fact that the loaders had to carry everything out to the street. The unloading was very quick and we uncovered only very minor damage to a few small items.
July 24, 2018
On time, polite, no problems or issues with the move. Very nice crew who went above and beyond.
July 7, 2018
The whole moving team from the sales person to the coordinator to the movers all were excellent. The packers too. I was so stressed and they helped me so much.
July 7, 2018
We were very happy with our move. Everyone was professional and polite. Our packers Ciro and Maco were very eager to please us. Denise was especially attentive and contacted us often to make sure things were going right.
May 23, 2018
it was a smooth experience right from the personal visit to give a quote to unloading at my new home. thoroughly professional with a human touch. Pat who started it off, Denise who was constantly in touch and looked over till end and the movers family everybody were great
May 23, 2018
This was the best move I've ever made. The sales and customer support personnel were outstanding, and checked in regularly before and after the move. The van driver and loaders showed up on time, and performed their work in a professional, expeditious, and courteous manner. I was thoroughly pleased with the entire experience.
May 7, 2018
Started off if-y, ended perfectly.
May 2, 2018
Excellent moving experience in all respects.
May 1, 2018
Denise was awesome. Felt very confident that all would be taken care of during the move and it was. She was always available and answered all my questions in a timely and professional manner.
May 1, 2018
We were very pleased with our experience with United van lines. Our movers were wonderful and careful with our furniture.
April 30, 2018
The experience was a good one.
April 26, 2018
Very professional service. Going above & beyond in every detail.
April 16, 2018
Overall we were pleased with the service throughout the move.
Robert And Joe
April 3, 2018
My research had indicated that the success of your move was dependent on the move coordinator and the driver. I give gold stars to our move coordinator, Denise, our driver, Mario, and his helper, Robert. The best of the best.
March 16, 2018
The whole process was very smooth and there were no hidden charges. Everyone was very nice and helpful.
March 13, 2018
First class from beginning to end. From the initial quote with Pat to the final walk through with Floyd the driver.
March 9, 2018
Overall, our moving team was very hard working and diligent. They were very careful to protect our house floors and walls. The pack out went fairly smoothly. Unfortunately, on the receiving end, we had some damaged goods and items.
March 7, 2018
Always on time. Kept us informed at all times. Broke one piece of furniture and we still need to file the report.
February 24, 2018
It was good from start to finish
February 22, 2018
Denise McGowen was wonderful! She was positive and professional! Kris and Rick and Jack(on one leg of the move) were just super! They were careful and efficient! Kris was especially dedicated to taking care of every detail! I loved that Kris and Rick were on both ends of the move...great reunion at my new home. Every person involved were just awesome! I also thank Pat Stelly for bringing me boxes over and over and setting my move up at the beginning! This team from United were exceptional! Thank you! Margaret Byrd
February 19, 2018
February 18, 2018
Everything was done very efficiently and my delivery was in a timely manner as promised. Very polite movers.
February 9, 2018
the communication throughout the process was outstanding. I could not request that it be better.
February 7, 2018
I have moved with United many times in my life and chose them again for the professionalism and the knowledge that they are the best in the industry. This move reinforced my beliefs.
February 5, 2018
The move went excellent. I was very impressed with the friendliness of all employees that we encountered. Everyone was extremely nice that we worked with including all the movers and packers.
January 30, 2018
The quote and review was quick and easy, so was packing and unpacking day. The whole process was great! The people definitely kept me informed every step of the way and were very accommodating and professional.
January 30, 2018
Chris and team were professional throughout the move; willing to accommodate
January 27, 2018
The guys were great. Contact was great. Coordination with the office could have been improved and saved me money. I’m certain I’m missing a box. Not certain what all is in it. I know some things that did not make the trip.
January 22, 2018
The original sales rep was excellent. Then we got Denise McGowan. She was amazing. She communicated regularly, followed up and they both did everything they said they would do. The movers arrived when they were supposed to. They took great care to pack the things that were left for them to pack. They wrapped everything in blankets. And in the entire move, only one thing arrived broken. Their unload was as professional as their pack up. I actually did not expect such a great experience. I would recommend you to anyone!
January 18, 2018
Experience was great!
January 15, 2018
The move was made as stress free as possible due to the interactions of Naomi, Cosmet and Cosmet.
January 11, 2018
I knew I would and did have someone to talk to with any questions that might arise. My belongings were protected and placed were I asked and or marked. The professionalism at all aspects was terrific.
January 8, 2018
Had a wonderful experience overall. Well organized, awesome driver- "Hector Saldana" and packing crew, very obliging and customer service oriented. Denise McGowan was very thorough in following up and always polite. Will be using you for our next move back to TX in two years. Thanks!
January 5, 2018
Very good. Crew and driver were very nice and professional
December 18, 2017
The professional and courteous approach of the United Van Lines Team was outstanding from start to finish. A 10 out of 10.
November 20, 2017
Arrived promptly. Very careful with our things. Very efficient. Very friendly. Delivered on time and carefully.
November 16, 2017
The driver and his crew were very personable. They seemed to be organized and efficient. Unpacking has been a nightmare. Boxes labeled incorrectly and pieces of multi-part items were not packed together. I still haven't found cords to match up with several electronics. I have moved at least a dozen times and this is the only time that this has happened.
November 8, 2017
The coordinator, driver and help were great. I would highly recommend their services. However, the sales person did not do a very good job in follow through on their part on created expectations.
November 3, 2017
The move was very organized and on time.
November 3, 2017
I was assured the price would not change from the quote issued, the price changed 2 times.
November 1, 2017
The driver and crew were very nice. Unpacking has been difficult because of labeling and parts of coffee pot, etc were not packed together. So far, only one thing has been found to be broken.
October 31, 2017
The mover left wo items behind that had been marked for transport. Other than that, the move was well done.
October 30, 2017
Very happy with driver, Al Johnson, and 3 man loading crew in Houston--they worked like a well-oiled machine. Crew at destination was good, too, but I keep finding boxes of books stacked on lighter boxes.
October 16, 2017
Carlos and Yasiel were awesome. Punctual and courteous, friendly and knowledgeable as well. We felt like part of their family by the time this experience was completed. These are two very hardworking men and should be recognized for their contributions to your company.
October 10, 2017
Denise McGowan is a very talented, knowledgeable professional who made the whole move process less stressful. Denise Rocks! The truck driver (I forgot his name?) is also a very talented, knowledgeable professional. Both are friendly and helpful. He even delivered my household goods early!!! Even when my move was delayed by Hurricane Harvey Denise and her team made the delay less troublesome and it wasn't a long delay either. Thanks You!
October 4, 2017
Our move went very well, especially considering we moved between hurricane harvey in houston and hurricane irma in florida. The office staff kept in constant communication with me, and Cosme was excellent.
October 2, 2017
Excellent experience. Great communication, prompt service, and very hard workers.
October 2, 2017
Our move experience was very smooth, start to finish. I especially appreciated Denise McGowan, our move coordinator, and our drivers Josue and Blanca. The communication was thorough and all were very easy to work with throughout.
September 26, 2017
Armstrong Relocation in Houston went above and beyond despite Hurricane Harvey. Excellent and caring customer service. They were able to accommodate us at the last minute and provided and fair and reasonable price. Would definitely recommend.
September 14, 2017
From start to finish my move was handled professionally, efficiently and accurately. Dispatch and the Driver communicated clearly with me and often. I was pleased to see my move, although not large, was important to United.
July 24, 2017
Damaged furniture, some high value and some not has tainted our perception of United.
July 11, 2017
This is the fourth time our family has used United Van Lines to move our household belongings. We haven't been disappointed yet.
June 19, 2017
Online and people interactions were efficient and effective. Loading and unloading personnel were competent and professional. Initial contact at home listened to our needs and was responsive to address them.
June 5, 2017
Very pleased with our moving experience from start to finish! I appreciated a fair and competitive quote and very honest estimator. It was good to know how much we could reduce the cost by doing some of our own packing. Very good communication throughout. Extreme care taken to prevent damage to belongings and home. First class service. Thank you!
June 2, 2017
Great Job! The Moving crew was professional, helpful and courtious
May 29, 2017
I'm very satisfied with the service by United. The employees were excellent!
May 9, 2017
You provide us with an excellent crew of three men who packed our household, transported it to Nashville and unloaded it at our apartment, our daughter's home and then to storage on time. All our goods were packed well and none of the items were broken. These three fellows should be highly commended for their service.
May 9, 2017
Kris was an excellent driver- very professional, very organized and an excellent packer. All our items were labeled well and NOTHING was damaged or broken or lost. Both residences were also undamaged - no bumps on the wall, etc. It was frankly an amazing move starting with the estimator Braxton to the driver Kris and crew. Everything went perfectly!!
May 4, 2017
When Graebel folded Armstrong was wonderful, helping us out on the spur of the moment. The movers were efficient and respectful. Some key things arrived broken. I thought that this would be covered as Graebel's facilities were taken on by Armstrong, but it is not looking like that will happen. Still, in terms of the last phase of moving, when the United subsidiary picked up our stuff we were pleased.
May 1, 2017
We were very pleased with United from the beginning. Braxton was awesome to work with and really worked with our specific needs and situation to the best of his ability. We only had one issue with a very special picture of ours getting torn up in the move.
April 27, 2017
This was my third time using UA and there were a few disappointments this time that were discovered during the unpacking. Some items were packed poorly in relation to fragility, i.e., cuckoo clock, which was broken. Arm on dining chair detached. Baldwin electronic organ is missing the tone control knob and music support shelf. Folder files of hard copy documents were not boxed alphabetically, nor were the 300 music CDs.
April 11, 2017
I have mixed feelings about the service provided. The cost was much higher than competitors and the subcontracted movers chosen to pack my good were incredibly slow... It took them over 10 hours to pack my 1BR apartment.
April 4, 2017
Packers/loaders/driver were all excellent. They had excellent communication, customer service, respect, and personality!
March 30, 2017
From or first call with Denise McGowen our coordinator who was wonderful and always returned calls and emails very promptly to Mitchell who managed all the packing,unpacking and driving the contents of my mothers house plus moving her car from Texas to Canada were great! They were very helpful and kind to my mom and this was a tough move to another country with a lot of moving parts which they did very well! All the people involved with packing in Texas to unpacking in Canada were awesome and worked very hard! Also once in Canada John was very helpful with the car and drove it to my moms new place after it cleared customs! Our family really appreciates all the help and care our Mom received from the crew in Sping Texas and also from Ontario Canada!
March 29, 2017
THEY CAME ON TIME, THEY WERE VERY CAREFUL WITH PACKING OUR STUFF AND WE HAD A LOT. LOADERS WERE GREAT AND THE DRIVER CRISS WAS OUTSTANDING. THEY WORKED HARD AND EFFICIENT, DID NOT TAKE BREAKS THAT I OBSERVED.
March 17, 2017
The people who assisted us were all very professional and helpful and friendly through the entire moving process
March 15, 2017
we had a great experience moving with United. Armstrong Relocation in Houston was great. We had a really fantastic driver, Branden Smith, and crew to load and unload. Pat Stelley came and did a inventory and provided a estimate on the spot, unlike the other companies I contacted. Pat sat down and went over everything and answered all of my questions, he took all the time he needed to make sure I was happy with everything.Denise McGowan was our move coordinator and called and checked on things several times. Branden, the driver, even called us on the drive from Texas to Washington to see how we were dong and if everything was going good. Branden was really great, hard working, friendly, and cared about our possessions, making sure everything was well wrapped and padded. Branden even came and got us to show us a chair leg on a antique chair had broken. He felt really bad but it had been broken before and reglued in the same spot so no big deal. That is being honest. Great driver and crew
March 2, 2017
Couldn't have been happier across the board, from the coordinator, to the estimator, to the actual ground crew--fantastic experience. A+
January 30, 2017
I have used Armstrong movers three times in the past and each has been a very good experience. No breaks, honest quotes, and agreed upon timelines were met.
January 18, 2017
Overall good move. The packing from our first house worked very well, when we unpacked at the destination we felt the driver and crew were rushing. They left many items that should have been moved into the house in the garage. Also, they didn't look at compartment under truck, so we lost all of our items that were stored there. It was just before the holidays.