2314 Dabney Road
Mon: 8:00 am - 5:00 pm See reviews >
2314 Dabney Road
Richmond, VA 23230-2900
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Hilldrup
4.7/5.0 Average Rating
January 22, 2019
The team that packed my belongings functioned as a tight-knit team. They were very professional and most efficient. Nothing they packed was damaged. In addition the moving team did an excellent job packing and unpacking the truck.
January 6, 2019
Very well organized and took care of everything in a short amount of time
January 4, 2019
The dri er Mauri e was great8
December 17, 2018
Everything was great and the team of movers were top notch
December 12, 2018
Great employees and super fast loading and unloading
December 11, 2018
On time, great communication, polite people.
December 11, 2018
Very helpful staff: Larry Edwards, Janice (I don't know her last name), Brad Payne
November 19, 2018
The representative was very knowledgeable and professional. Also the moving portal was very helpful and the actual movers/packers were professional! Great experience
Jim & Marguerit
November 1, 2018
The packers crew headed by Ronnie and the moving crew headed by Norm were fabulous. We couldn’t have asked for a better experience. These crews treated our entire house like it was their own.
October 26, 2018
The teams that loaded and unloaded the truck were great. Other than that, the customer service and general attitude of the company was pretty poor. Also if i'd known that paying for packers meant that most things would just be thrown into a box regardless of shape, care needed etc I could have done that myself.
October 25, 2018
The movers were excellent. We had a very steep driveway and lots of stairs inside and outside and not even once did they complain at all. It was a very hot day as well. The movers & driver made the entire moving process so much less stressful and it is due to them that we rate United so highly.
October 24, 2018
Generally speaking, our goods came through the move pretty good.
October 23, 2018
The only complaint I have is my bed was not put back together right. So I’ve had to put in a claim to have it fixed. My suggestion I have is the person that took it apart should be the same one to put it back, and that didn’t happen. The guy in Richmond, Va took it apart and another guy and the driver put it back together wrong. I had a pole lamp and 2 shades were broken or I should say, one broken and one cracked. The reason,they we’re stacked with out paper and they should have been wrapped separately. I wish I had NO complaints, because it was my best move ever and I would certainly use them again and refer them. The driver was outstanding, and all of his worker’s. I bought them lunch, and everyone got a tip. Angela has been great taking care of other issues for me. I just hope that my claim will be handled as well as the move. Brad Payne promised me it would be a good move and it was. A friend recommended your moving company. She had told me it was her best move. So THANKS AGAIN, until next time. Donna M. Andrews
October 19, 2018
Good experience from beginning to end
October 6, 2018
Overall it was a very good experience. We really appreciate our mover working within the time frame we asked for.
September 28, 2018
Full pack was inconsistent. Drink glassware was packed in same box with toilet cleaner brushes. I checked with United survey contact Thomas Leachman on 5 separate occasions to insure that my contract included a full UNPACK and was told yes every time. At destination I was told that is was NOT included. Thomas returned my call once about the confusion. He then told me
August 24, 2018
All of the main individuals I dealt with (estimator, move coordinator, driver) were really nice, personable, friendly, and effective. Everything was timely. The packers were nice and efficient. (More on them later I hope.) The driver had to do a lot of extra work, especially on the unloading end. He should be credited for that. I do wish packers would use less paper on clearly unbreakable things (plastics, etc) especially in the kitchen -- environmentally, this is bad and it makes unpacking so much more tedious. But overall, everyone was very nice. I used Hilldrup on my move to Virginia, and they did okay with me on my move back to Illinois where I came from!
August 17, 2018
It was a great experience, the movers were lovely. The only downside was scheduling my move, my OA/DA Coordinator seemed distracted, and I had to correct her several times on when my move in time is. On the day of move in, she got the time wrong and the movers had to wait 2 hours before my apt complex allowed me to move in.
August 6, 2018
Moves are always challenging. This was my third in 4 years with Hilldrup. The only frustration was not knowing when the delivery would happen until the day of the move.
July 26, 2018
Very smooth. Timing of packing and delivery was perfect. One small item (an 8 pound hand weight) was lost and there were a couple of scratches on the desk but those were the only negatives. The movers were professional, courteous, and efficient.
July 16, 2018
reliable. professional. fast.
July 6, 2018
Over all we had an excellent experience with the movers! We have a missing box containing manny memos, My mothers Bible, my mother-in-laws bible and other memories.
May 22, 2018
May 16, 2018
Brad was fantastic and professional and prepared me for what to expect and advised me with the best option for me. Nor and his PACKING and MOVING team were phenomenal and went above and beyond to move my belongings safely and quickly with a very PERSONAL touch. EACH and EVERY member of his team were fantastic and professional and HARD WORKING!! My experience was beyond my expectations
May 16, 2018
Everything went great. Sarah Hurst did a great job coordinating big ends of the move and did a great job communicating with us. All of the movers were professional and very nice
May 14, 2018
Besides a few small glitches, we were very satisfied with the service provided.
May 8, 2018
Top notch from beginning to end and with every person I dealt with.
May 4, 2018
My move was stress free thanks to my moving team. Shout out to Sarah Hurst and Troy, my mover and his team! Pick up and delivery were on time with communication from both Sarah & Troy. I will definitely move with you again.
April 9, 2018
They came on time for pickup, and arrived as scheduled to unload.
April 5, 2018
Our driver was very experienced and thorough, with a positive attitude at all times. The packers did a great job and nothing arrived broken (not quite done unpacking). Both loading and unloading went smoothly and customer service was excellent, with Sarah calling often to see how everything was going.
April 3, 2018
Everything was handle with great care to protect my belongings. The men were very helpful and put things where I asked them to.
April 1, 2018
The best customer service from all vendors during our move.
February 26, 2018
The lead mover - Rafael Morales - and his staff were excellent. They worked hard and very quickly, yet carefully. Rafael was open to any discussion on things and made the move completely stress free. Thank you.
February 21, 2018
My household goods arrived in good shape and everything was on the truck. The guys worked quickly and efficiently.
February 19, 2018
I was truly impressed with the level of care and reliability that everyone involved with my move showed.
February 18, 2018
We were originally very happy with the Hildrup staff who came to give us the estimate and also the staff working for them. We were extremely impressed with the two packers sent by Hildrup to pack some of the items we wanted them to pack. However, we were totally unhappy with the driver who moved our stuff as he seemed to be quiet bossy and did not completely fix the furnitures that was disassmled by the Hildrup packers. This is contrary to what mr. Payne from Hildrup told us before we decided to go ahead with United Van lines. Mr. JOw the driver asked us to fix assemble ourselves. We are older people and also we are not handymen. Thus we have to call a workman to assmle things which were not completed by Joe.A few of the furnitures were also damaged. We would like to be reimursed for the need of hiring an outsider to assmble or furniture.
Susan & John
February 7, 2018
It was my first big move so generally speaking I got thru it. Weather conditions and unforeseen issues with staff made it difficult.
February 6, 2018
Excellent experience - packers/movers were all courteous, professional, careful with our home and possessions. I would/will recommend to anyone!
January 29, 2018
Movers were curtious and packers very efficient
January 23, 2018
The move went pretty well. The truck has some mechanical issues and our goods were delivered late, but we were kept informed and United was very professional.
January 5, 2018
All were great.
December 22, 2017
The entire move experience was handled with both professionalism and skill.
December 13, 2017
Pick up went very well The driver and movers were very professional and handled things well. The drop off did not go very well. Only two plus driver. One gentleman was good but the other was rough and I had very fragile things. He dropped one load and would turn boxes over to find number. Things were not always placed in designated room even though location was written on the box. Things that had been taken apart were not always reassembled.
December 4, 2017
Excellent packing & moving team in Richmond, VA and excellent moving team on the other end in Longmeadow, MA
November 24, 2017
The overall experience was excellent. The ladies who packed our goods did an excellent job, and we felt that Mike and Josh, loaded and delivered our things went the distance in making sure that everything was perfect for us. Everything arrived in excellent condition.
November 21, 2017
the move was very smooth. no problems encountered. everyone was very professional. there were no delays or problems.
November 15, 2017
From the time we reached out to Hilldrup, to the end of the moving process, our experience was fantastic. We will be using Hilldrup again when it is time to make our permanent move next year.
October 30, 2017
I thought it went very smoothly because the movers were professional and helpful.
October 9, 2017
Everyone involved with the move was great. The movers were so pleasant and took such good care of everything. One of our best moves ever. Thank you.
October 4, 2017
Sam and his team were excellent: professional, prompt, and personable. Did great job packing up kitchen and we're efficient both with loading and unloading the truck. Tom and Kristin on the front and back end were also great to work with in terms of last minute date changes.
September 5, 2017
Do not pack items around silk plants in same box.
September 3, 2017
Driver was a very capable, professional, friendly and courteous gentleman, as well as the assistants he had on both the pick-up and move-in. Great experience!
August 31, 2017
overall, the team was professional and efficient and mindful of our personal property. The lead man was excellent at keep everything going and ensuring was conducted properly.
August 29, 2017
The team responsible for our move were amazing. They moved quickly and efficiently and took extra care with our belongings. On top of that, they were fun, personable, and a pleasure to be around, which is above and beyond!
August 21, 2017
Overall, I am very pleased with my experience. The only issue I had was the driver was supposed to contact me about arrival and I did not hear from him until I called him and was told my arrival date had been pushed back.
August 17, 2017
The guys who packed were friendly and helpful. One suggestion about packing shoes. Find a better way. The ones with hide sides were bent down on several pairs. Rafael and father were excellent. Attitudes were wonderful!
August 8, 2017
Overall the move was completed on schedule with the personel involved all performing in a friendly professional manner.
August 8, 2017
Not told that our moving team did not handle table lamps. We had to scramble to buy wardrobe boxes and pack @15 while team stood around waiting. Move-in team in san diego were so good, especially Wes, our driver.
July 25, 2017
Packing services were extremely careful and concerned with Lladros.
July 2, 2017
It was great. I was in Atlanta and my wife in Richmond and we appreciated the help getting the move put together. Very professional people...
June 29, 2017
I was extremely upset by the destruction of a particular piece of furniture and the casual atttitude regarding our property. I was also disappointed by the way several of the men accepted our offer of water then tossed the empty bottles on the ground.
June 20, 2017
Neither my wife nor I have used a professional mover for many years and felt that we really benefitted from the insights and guidance, not only of the estimator and his team, but also the packers and the loaders.
June 1, 2017
Packers arrived when they said they would. Went right to work with a good system of finishing a room before moving on. The van was loaded in one day. Arrival in AZ was on time. Efficient team had me unloaded in one day.
May 23, 2017
We were extremely pleased with the professionalism and promptness of all with whom we had contact: Brad Payne in sales, Sharon Nichols the Move Coordinator and Mark Sievert the driver and his crew in Richmond, VA for loading his van and his crew from Oakland, CA for off-loading the van. Also, Kristy who supervised 2 days of packing our belongings and her crew.
May 22, 2017
The packers & movers from Hilldrup were excellent--very nice men, who work very hard and did a great job!!! The man from Hilldrup (Thomas) who did the initial onsite inventory and paperwork, was not thorough, had items listed wrong or missing, harassed me with calls and increased the price b/c of his mistakes--very dissatisfied with him.
May 8, 2017
I liked hownHillrupt did WHAT they said WHEN they said and HOW they said they would do it
May 8, 2017
An overall great experience. Ricky and Terrell were awesome. They went above and behind; particularly with packing all of my pictures and artwork which they hadn't been informed of ahead of time.
May 8, 2017
Best movers in Anerica. wonderful experience it was so smooth right from estimate when Thomas visited my place to Jessica handling the move, the pickup guys were so professional and courteous same witj delivery team. I would say i did not had any issues in this move. Will recommend and work with you guys for sure in future. Hi 5 to the team and management. Honesty, professinalism, Courteous, Ethical business. I will recommend all my friends and company people to engage with you guys for all moving needs. just wonderful experience. Keep up the good work. You guys make an awesome team.
April 24, 2017
Overall, the experience was good. We were slightly inconvenienced because they underestimated space needed so the truck was sent away and a new one had to be brought. However, the staff was pleasant and professional about the change. We had 2 pieces of furniture broken during the move and are in the process of submitting a claim for them.
April 6, 2017
Super-pro Maureen Wagner and her team in Richmond did a SUPERB job, from start to finish! Can't rave enough about how satisfied my spouse, Jerry and I were, --with everything! Follow up and diligent monitoring by Sharon was top notch. Loading, delivery and unloading by Ricky and Terrell was expert and flawless. We are still unpacking, and so far, not a scratch, dent, or break. We've noved many times in our lives , but this one, BY FAR, was the best, most professional and impressive! All involved deserve cash kudos, in the form of substantial monetary raises and bonuses! So impressive, folks! A thousand thanks for a flawless and low stress experiece! Bravo! Can't rave or thank you enough!
March 31, 2017
Polite helpful and get the job done
March 20, 2017
Everything was amazing - from the appraiser to the driver who picked up our stuff and delivered it right when I wanted it delivered. I was so pleased with the responsiveness, the timeliness, really everything. I would definitely use again - especially for a move out of state. They were fabulous.
March 7, 2017
there was a lot of miscommunication between the coordinator and the actual movers. Also, the man that came to load the truck was an ass.
March 3, 2017
From beginning to end the entire staff made all efforts to accommodate us. Very professional, skilled and extremely nice and thoughtful.
February 3, 2017
Movers were professional. Maureen & Sharon out of the Richmond office were very helpful.
Martin & Joseph
January 12, 2017
all was good. Everything happened according to the preplanned schedule, loading and unloading. United people at loading and those at unloading were very personable and helpful.Only problem we had was two items were damaged. I think this may have taken place "if our furniture was temporarily housed in a warehouse".