The only "glitch" we had was that all of belongings did not fit on the original tractor trailer that was sent due to previous loads being more than what was estimated. That caused an issue as we had to wait for another truck and they did not reinventory everything at the time of putting it onto the truck. A 3rd truck driver had to reinventory the 2nd load which meant that we had 2 sets of stickers on a lot of items which made it very confusing when the 2nd load arrived at the storage unit. The movers themselves were excellent and professional.

We had a great driver and move/pack team.

Walter, Ruby and Chris were wonderful to my mother-in-law and sister. I really appreciated their thoroughness, thoughtfulness and work ethic. Sharon and Tammy. They were always willing to answer my questions and communicate every step of the way.

We were disappointed that our furniture did not arrive during the time period contracted.

Tim Martin and his crew were very helpful at loading and unloading...very professional

the move went much smoother than I anticipated and apparently much smoother than the norm. I am most pleased.

They did a good job.

Overall I was pleased with my experience with United and with my local United group in Roanoke, VA (Lawrence Transportation Systems). I especially want to single out my main contact there, Tammy Swader. She was an absolute sweetheart in helping me through the entire process, not only before the move (which was her main responsibility) but also during and after the move. I probably talked to her 25 or 30 times during the overall process and she did everything in her power to make sure that the move went smoothly. I would also cite the driver, whom I only knew as Huey. He was very professional in managing the packers and the unloaders at our destination and helpful on numerous occasions with special requests. My only negative comment overall was that in the rush of loading the truck I was not able to verify the inventory to be able to identify important items for unloading, so that now 4 weeks afterwards I am still trying to find various things among boxes that are vaguely labeled.

My overall move experience was excellent from the day I first called United and talked to Sharon to schedule my move until my household goods were delivered by Tim. I did have one damaged piece of furniture, a table, but the claims department is handling it for me and hopefully the table will be repaired.

From beginning to end, everyone was very kind and helpful.

Very impressive...professional service; responsive; friendly; and knowledgeable.

The from VA to TN went well. Doug wilds was an excellent (?) job at both ends with the following exceptions. He was tasked with hookup of the washer and dryer. He sent me our for some parts, which I promptly got and returned . It was as if he washed his hands of the task, went out to his truck with his two helpers who helped him back his truck down the lane. If I made a mistake, perhaps it was giving him his "tip" before he started to return his truck to Roanoke, VA.

We were extremely pleased from the first meeting with tammy swader, our estimator, to the actual move with laura & ron. The communication was excellent throughout the process.

All the staff were extremely helpful, particularly the packers and movers. We really appreciated the extra effort and positive approach in what was an overwhelming move.

Appreciate the flexibility of the office staff and personal/caring attitude of the crews.

Assessor was professional and amicable. Packers were efficient and personable. Overall, a good move experience. There were a few items that were damaged in the move, which is why it wasn't a great experience.

Movers were quick and efficient. I was a little alarmed to review my inventory and see some of the descriptions made it seem like it was in terrible condition, especially a brand new loveseat. The driver explained at the destination that anything used or out of the packaging was considered soiled. They did a great job protecting the furniture so that it would arrive without damage. In hindsight, I might not use wardrobe boxes - the empty spaces in the corners, does not hold up well and gets crushed.

The driver arrived five minutes before the end of his two-hour window to load. A majority of our stuff was piled in the driveway waiting to be loaded into the van when it started torrentially raining. The stuff had to be loaded fast or brought back to the house and repacked. It delayed our move one day, causing us to stay in a hotel because our beds were already packed. The driver told us that he would probably be early to deliver, but then ended up coming the last day of his window. He also said he'd let us know two days before he was coming and ended up calling the afternoon before. The movers also broke a vase and put our crib together incorrectly.

The men Ed ad Bee were great and all the men were helpful and polite and effiecient

The men showed up on time, worked like dogs, were very careful with our stuff.

Overall United reps were polite, skilled and helpful. Overall they did a good job but we did encounter issues that needed to be overcome and which caused delays. The smaller second truck could not access the road to the house and we had to wait for lumber to help the truck to clear the road properly.

delivery date changed from org. date to day later,no one called until the day before had to have extra night in motel.

Very nice, professional people to work with,

everyone from the estimator to the driver were great.

My experience was positive from the company's first contact to the delivery of our belongings.

Don't remember names but everyone was so helpful

I have moved twice using united and they made overall moving experience hassle free, starting from assessment, estimate, pickup & loading and delivery. This time it took one day delay in delivery and could not get the delivery time in advance. But overall moving experience is very good.