1378 London Bridge Rd
Mon: 8:00 am - 5:00 pm See reviews >
Brooks Transfer & Storage Co
1378 London Bridge Rd
Virginia Beach, VA 23453-3140
Mon: 8:00 am - 5:00 pm
Tue: 8:00 am - 5:00 pm
Wed: 8:00 am - 5:00 pm
Thu: 8:00 am - 5:00 pm
Fri: 8:00 am - 5:00 pm
Reviews for Brooks Transfer & Storage Co
4.6/5.0 Average Rating
December 10, 2018
The movers arrived on time and were extremely professional and helpful. They were very careful unloading my belongings and went above and beyond to provide excellent customer service.
November 26, 2018
All of my interactions leading up to moving day were terrific. Moving day was another story. I was very dissatisfied with the driver. He seemed to really dislike his job and his interactions with me were gruff and downright rude. His two helpers were fine. I called after the truck was loaded and complained to the office. They assured me they would speak to his boss and the driver himself, and that I would have a much different experience on the other end when the driver came to unload our stuff. This was the case. A very different experience. He was more personable, friendly and helpful.
November 26, 2018
November 14, 2018
We were satisfied with everything about the move primarily because of Jeff who anticipated our needs and solved all the problems that came up.
November 12, 2018
November 9, 2018
The estimate experience was very good with Mike Denny and Erika Gray was awesome in helpful tips, coordination, staying in touch, following up and answering many questions and addressing concerns. Kudos to them both at Brooks Transfer. Driver Brett was nice and seemed to know his stuff. The loading guy were awesome, hardworking, worked well as a team and truly cared about our things and our home. Wish they could have come to Colorado to handle the unloading! We’ve been moving for 28 years through the US Navy and have experienced good and horrible moves. Getting our goods in Colorado was timely. Brett the driver shows up on time again and knew the three unloaders. One of the three, Brandon, was very good and was on the ball. The other two, uncle and nephew were irresponsible and careless. The younger had headphones in and was not listening to any directions from us about the placement of things, he was rough and careless when unwrapping items from blankets, running from the truck with our tv on his shoulder and banging the box on door frames, taking personal calls on his headset while unloading and carrying our things and not caring. His uncle was careless as well, had a headset too and when inside our home puts his shoe up on a unique piece of Korean wood furniture to tie his shoe! My husband said something to him but he could have cared less. My husband said something to Brett, the driver, and he spoke to the nephew, but nothing changed. The head phones stayed in, he ignored us because now he had the headphones just around his neck and music blasting thru those! We found some damage along the way and will handle accordingly when we survey everything. Paperwork was rushed to sign and driver not pleased that I wanted to make a note on a leg broken on a dresser. He also made a few unnecessary comments to me a phone call to him from our coordinator, Erika. All in all it was a good move. I was especially glad for them to just be done with the unloading and leave. We ended up just having them fill the garage with boxes and we’d move ourselves later. Just not happy with the unloaders, except Brandon. He was very good, helpful, careful and professional.
November 6, 2018
Dana was very helpful in negotiating the price after we had decided to move ourselves. We appreciate her extra efforts in doing that. The 3 young men who loaded our furniture in Newport News were wonderful to work with.
October 16, 2018
The physical move was handled by a driver that was getting ready to retire. He was miserable and behaved that way. The end All else was ok
September 27, 2018
Having moved 17 times in the Military, several times with United Van Lines and at least twice with this particular contractor (Brooks). our experience on the pick up end did not meet our expectations and was less than satisfactory due to the attitude and lack of professionalism of the driver. Several pieces of furniture were damaged due to poor loading. Our experience at the receiving end was much better and more like our expectations from United Van Lines.
September 27, 2018
Overall the move was great. Had to wait for one box to be delivered when it became separated from the rest of my items otherwise it was perfect! Packers were amazing, the folks that loaded me were fast but very careful with my belongings, everyone was kind, polite and made me feel like I was in good hands. Would definitely use them again.
September 13, 2018
All personnel that we had contact with were professional, very competent and efficient. It was disappointing our station to station move was modified to include storage extra handling and damages.
September 10, 2018
United was very flexible for pickup and delivery even with our rental house issues.
Robert & Susan
August 7, 2018
great people great timing costly but worth it
May 8, 2018
Due to a mix up, not sure how it happened but the truck driver was told that we didn’t have any furniture to move, this caused our shipment being split into 2 loads. The 1st load arrived on time, but we are still waiting waiting for the 2nd load and can not get a firm answer as to when the shipment will arrive in RI.
May 5, 2018
Dana- friendly, professional, helpful. The Henderson family who moved us- polite, caring, efficient
May 1, 2018
Process was seamless. Shipment was distributed among 4 individuals and one box was misdirected. The recipients have not fully unpacked so once we know who received the wrong box, we will communicate that to you for resolution. The local agent, Brooks is aware of the issue.
April 25, 2018
There were some very confusing aspects, but overall Brooks did a fairly good job.
April 20, 2018
First time making a move across country. United made the move easy as possible. Furniture arrived in a timely fashion and handled with care.
April 13, 2018
Superb Service is all respects, from beginning to end! From our initial meeting and household goods survey and changes/follow-ups with Dana Salamino and our frequent questions clearly answered by Erika Gray, to the warehouse personnel who gave us all the proper boxes, paper and tape, to our driver Lee Coonan and the truck loaders Ron and his son Jeremy who expertly carried our belongings out of our 2-story house and expertly filled the truck like pro 'Tetris' players. We had considered using the POD Self Service Move system and after our excellent experience with United, we are SO glad we chose to go with United to complete our move. Most highly recommended without reservation.
April 13, 2018
April 4, 2018
Very professional from start to finish
March 27, 2018
Weather a factor, but equipment breakdowns were the main cause of a late delivery. Staff very helpful and movers were mostly careful with our belongings.
March 19, 2018
Kate and Zerrik did a great job and treated residents with great respect and thoughtfulness.
February 27, 2018
Though not a perfect experience the move was pretty close to being that good. Personnel were all very professional, helpful and friendly. Always trying to accommodate our needs the team at Brooks moving company ranks high on our list of all time favorite companies.
February 26, 2018
Move went well on both VA and NC ends. Happy.
February 22, 2018
The prime mover Christopher was awesome attacking and both the helpers in Virginia and Florida are outstanding
February 14, 2018
Overall very good experience.The staff, especially Erica and Dana were a great help
February 14, 2018
From start to finish United Van Lines were amazing to work with. Erica was always so nice and professional. She helped to make a stressful situation much more manageable. The packers were also very pleasant to work with. After packing ourselves and all they needed to do was pick up. They were still very careful with our things and even made sure items were packed properly so they would not get broken. They were amazing and very patient with us as we finished cleaning behind them so they could pack the vacuum. When drop off day arrived, the driver, Jason called to insure I was going to be there. He arrived on time and was also very professional. He and his partner unpacked our things like they were their own. The were also hard working and finished unloading in record time. My over all experience with your Company, once again, was fantastic and I will highly recommend your Company to others! Thanks for taking such good care of us
January 3, 2018
Dana Salamino was terrific to work with from start to finish. Our local and long-distance drivers both left something to be desired, in terms of their customer service and knowledge of our move terms. David, another local driver called in to help load, was terrific. The CLT local crew called in to unload were excellent.
January 3, 2018
From initial estimate to delivery, we couldn’t have been happier with our experience.
December 18, 2017
Brooks Transfer team was outstanding. We were very pleased with our moving experience from start to finish
December 11, 2017
Was extremely disappointed in the delivery and setup at the destination.
December 7, 2017
Erica Gray was always available and very easy to work with on each phase. The packing crew was great. The delivery driver was very good. The crew that unloaded the truck was adequate.
December 6, 2017
Brooks Brothers understood my time crunch and had someone at my house to provide an estimate within 24 hours. The driver was top notch and the moving crew did a great job. Erica followed up with me every step of the way and my items were delivered on time (across the country) with no damage.
November 14, 2017
Brooks Moving and storage came highly recommended. I must say the movers, especially Allen exceeded my expectations.
November 13, 2017
Very easy with a totally professional and friendly staff. From start to finish!
November 4, 2017
Overall great experience. Good packers, loaders, unloaders and excellent driver. Very happy with the service and the price.
September 26, 2017
Driver was great. Focused on his work.
September 16, 2017
The move was well planned and organized by Books Transfer. The packing was poor. The delivery was just OK. We had 2 stops planned and the movers had a difficult time getting boxes in the correct places. The driver was very capable.
August 3, 2017
All went very smooth, as advertised, in every respect. The staff worked with me on a few issues to resolve them completely with no hassles at all. Very professional and yet very personable too. A great experience.
August 1, 2017
Erica Gray was our relocation coordinator from United.She was very "hands on" with every step of our move. Returned our calls and communicated with us throughout our whole moving process. Very helpful!
July 19, 2017
Overall we are happy with the experience. It was a very stressful time for my family, and it was made relatively low stress by the packers and movers. The job was accomplished and accomplished well. I can't really expect anymore than the service we received.
July 4, 2017
The entire move process was great, up until I received my shipment and found out that two of my items (one of which was high value) were damaged.
June 5, 2017
Excellent, worry-free move! Great customer service, loaders & driver, and delivered on time!!
June 3, 2017
Excellent with the following exception: 1 lost item,(one of a pair of custom wooden shelves) 1 damaged, but repairable, wooden lounger. My complements to the packers and driver. My general complaint is the "inventory list. It was not explained at either end, and wasn't used as a check list during pack up, load or off load. Took about 6 hours to load an about 2 to off load. No effort was made at either end either to explain or use the inventory list... but they were quick to get signatures. With that exception, the move was relatively painless. We were (and still are)novices at this; it was our first move in almost 50 years
May 30, 2017
This was my first move using a commercial mover and my overall experience was nothing short of great. Mr. Jim Talley was the supervisor/driver and from the start of the loading in Virginia to the completion of the unloading in Baton Rouge, LA, there were no glitches ... nothing was broken, missing or damaged. I was/am completely satisfied with everyone involved beginning with the coordinating team from Brooks Transfer in Virginia Beach, VA, Mr. Talley and his loading crew and unloading crew. Erica Grey, the lead coordinator with Brooks Transfer, has maintained contact with me throughout this entire process. She even contacted me the day after my arrival in Baton Rouge to see if things had gone well. The whole adventure has been well handled and all the people I've had dealings with have been great representatives of United Van Lines.
May 22, 2017
Everything went very well from the initial survey through delivery.
May 11, 2017
Great experience, great customer service and very easy process.
May 11, 2017
My driver was a man named Oscar. He was absolutely spectacular. My sense is that he was a third party, but United should try to hire him full-time for a position.
May 11, 2017
Everything about our move was seamless. Our driver contacted us the day before, and the local office was great in answering my many questions. There were no surprises, no delays, no hidden fees. I will recommend United to others and likely use their service again in the future.
May 1, 2017
Virginia Beach folks were on it - beginning to end; from the initial sales (Mike), to the coordinator (Shawna) and the 2 young men who packed my mother up. Everyone assured us that once in Cleveland, OH - everything would be put back together and it was not. It was aggravating and frustrating to still be in VA and be helpless when my mom (84) not being able to put together anything. VA - A++; OH - E- for not doing what they were paid to do. Will not recommend United for out of state moves.
April 25, 2017
Our driver/lead hand (Jeff) was superb. The agents at Brooks Van Lines were very accommodating and helpful.
April 24, 2017
It was great. Everyone was fantastic, and had a wonderful move with nothing broken.
April 18, 2017
There were some delays in my move but I was the one who had to keep calling for updates. The online updates were incomplete.
April 13, 2017
Great customer service all around. Tips and advice added to the exceptional experience. Thanks for treating us like we are a member of your family!
Joe & Ellie
March 16, 2017
This was a move for my parents from their home to a senior residence. I was extremely pleased with all aspects of the move. The movers were skilled and professional and always polite and accommodating.
February 21, 2017
Office staff, moving reps, packers, truck driver, and off load crews were outstanding professionals and excellent representatives. All were a credit to United Van and Brooks Storage and Transfer of Virginia Beach, VA
February 21, 2017
United Van Lines is a great company. From Mike, who did the initial walk through , to Shanna in the office , to the two guys who loaded up my furniture and the one guy who delivered it ( early) , everything was awesome. They were professional , courteous and easy to work with.
February 6, 2017
Somewhat disappointing. Disorganized, load weight calculated wrong which resulted in a 3 1/2 week delay in receiving our overload shipment.