The Federal Motor Carrier Safety Administration (FMCSA) is the primary agency charged with protecting interstate moving consumers. They keep tabs on criminal “rogue movers” who seek to take advantage of vulnerable consumers and practice on the fringe of federal law. These con artists use elusive, fly-by-night operations and tricky bait and switch tactics to scam consumers out of thousands of dollars every day.
With the shuffle of planning, packing and preparation demanding your full attention, rogue operators will attempt to earn your trust with low pricing and inflated promises of professionalism. They will hurry the conversation past pricing and will likely neglect to discuss the complete terms of service until your entire household is neatly packed onto their truck. This is when the price of the move usually changes.
If you’ve not scrutinized the moving contract (or signed one at all), you’ll likely have trouble getting your goods back from a rogue operation without an excessive ransom payment.
Some will demand a full payment or large deposit before even pulling away from the curb. Others will wait to leverage your goods until they’ve arrived at your destination. Regardless of the tactic, one thing is certain; the price will change and you are going to end up paying more than you expected to get your belongings back.
Proper moving estimates are a key differentiator between rogue operators and legitimate long-distance movers. A legitimate interstate mover should take a full survey of all of your belongings and ask important questions about your planning, packing and delivery. Be critical of the details and perform some due diligence research and you’ll spot a scam long before you fall victim to one.
You should always be suspect of low-ball bids from long-distance movers. If their sales pitch may seems too good to be true it is likely missing some important detail. Always insist on understanding the full scope of your final costs before signing a suspiciously low-cost moving agreement.
Be wary of movers who quote your long-distance move by cubic footage of truck space and not by estimated weight. While this measure is acceptable for small moves, interstate moves based on volume are considered to be illegal without a weight conversion factor and should be reported to the FMCSA.
Like the phone bid, the in-and-out bid does not usually gather enough information to accurately bid a long-distance move. Your estimator should take adequate time to visually inspect every room in your home including closets, and ask important questions about your moving plans.
Licensed interstate movers are required by law to adhere to certain regulations and standards of practice that make them more reliable and accountable. Keep an eye out for these common violations to spot a rogue move in progress.
No reputable mover should ask for a cash or credit card deposit before they load the truck. If you are presented with such a demand, you may be dealing with a rogue mover. Be sure to clarify payment terms before you sign a contract.
Some rogue operators attempt to skirt the law with documents that only protect their underhanded interests. Some will present vague agreements that don’t sufficiently protect your property or payments. Others will try to confuse you with complicated legal jargon like ‘choice of venue’ which appears to restrict your right to file legal claims.
With a little due diligence you can be certain that you are hiring a reputable moving company and avoid many of the unfortunate consequences of dealing with a rogue operator.
Ask each moving company under consideration for three local references with recent moving experience. Further check online for reviews with the BBB, Google and Angie’s List to be sure that they have a history of customer service success.