Aurora, IL Movers Near You

It was a really good experience. Representatives did a really good job of keeping me informed. Everyone I dealt with was really courteous and positive.

It was a great experience for both the pickup and drop off.

Driver had issues and didn't arrive to load until 11 AM. Helpers almost did not wait. Completed loading 6 PM. Not his fault, electrical issues, he did call me about 7 AM.

On time, cost-competitive, respectful, smart, courteous.

I never like to provide negative feedback, however, unfortunately, we were not given notice of arrival of our move. I emailed our moving coordinator once for a status update without response. I then called 6 days after our things had been picked up to be notified the movers would be arriving at the new location in 4 minutes. We had to rush to find childcare, place our dog somewhere and rush to the location our things would be arriving. We also encountered a damaged diaper pail - which was reported. We did receive a $51 refund, however, this does not cover the cost of urgent childcare, loss of time, stress or even the cost of the damaged item. The packers and movers in Chicago were excellent. The unloading crew was also very friendly and efficient.

Well organized

From beginning to end of a cross country move we were more than pleased with United - Planes service. Everything was on time, Packers were wonderful Kudos to Elliot and Dave! The moving team led by Joel Lucas were terrific and fast. Furniture arrived within the given time frame. The move to a third apartment was challenging and a long haul for the movers. Dave, the driver, was patient and good natured about the difficulty of the task. We appreciated the prompt, courteous, extremely efficient team work with attention to detail these men executed. No damages to anything that was moved. Highly recommended!

Overall, moving is inherently a difficult process but the experience we had with united made the logistics of the move much easier. We did not have any issues or surprises with the move at any point.

United provided moving service that exceeded my expectations. From strong on time, disassbling and assembling items to loading and unloading without any damage to fine furniture , I was impressed by their professionalism and friendliness to the client. Thank you for making my long distance move so smooth effective.

Very professional people. Brian who came to our home and gave us estimate never pressure us. Our packers, loaders and driver were very Professional. Took time to explain process and never rushed us. So far I have found one thing which is broken. We still have to open lot more boxes.

We were very pleased with our move! The workers we had in our home were friendly, efficient and hard-working. The company Phil is now working for (the reason we moved) recommended a different moving company but we liked Planes so much after our last move we opted to use you all instead. And we're glad we did! Thank you packing team + Mike, Brandon & Nelson. You were awesome.

everything was world class other than delivery

The overall move experience was very good. I was always informed and people at United called many times to ask if I had questions or issues.

evrything went very well from start to finish. the only thing missing was the weight of the move and whether it was under the estimated wgt. or not

Everyone was great and communicated very well and in a timely fashion. Eric is awesome!

Disappointed by the 11 day delay and mis-communication about how to handle high value items. I took off work for the entire delivery window, and was only later informed that the time frame was unrealistic due to a national shortage of truck drivers. Secondly, I was not informed that declared high value items needed to be available for inspection and verification at pickup. As a result, the pickup driver refused to accept responsibility for those items.

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Excellent experience

Fantastic scheduling, but the best loaders and unloaders from Mayflower, Manuel and Alejandro.

WE were very please. Everything was professional and most important, on time!

My move went very smoothly from pickup to delivery. To date I have found no significant damage to any of my property. The driver, who handled both move out and move in could not have been more professional. His assistants in both locations were excellent as well.

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Overall experience was excellent

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Everyone was friendly, neat, and professional.

My move from Chicago to San Francisco was seamless when they packed me up to unloading my "stuff" at my new home.

Outgoing. Excellent crew. Efficient and Professional. Good to work with Preliminary Survey and Initial Contact. Rob was excellent, informative and professional. Great to work with Incoming. Joe was excellent and while had only one assistant, was very efficient and professional.

as good as moving can be!

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Overall coordination was excellent. Packing was outstanding and move was handled very well from beginning to end.

Despite the car arriving in San Mateo instead of San Francisco, it turned out ell and despite the truck breaking down on Friday, All was delivered on Monday

People were largely helpful& friendly. Most went well but too many outside contractors involved. Difficult to know who to discuss issues/questions with. Meagan Flege most helpful and useful to us. Good job!

All of the staff were very polite and accommodating and worked really really hard. Everyone was very pleasant and respectful.

Extremely hard working crews -- packing, loading, and long haul moving/unloading. Everyone was very pleasant to speak with. Great communication from front office -- they were definitely on top of the whole process -- explaining what was going to happen, asking right questions, etc.

Difficult move spread over 10 months. We had an issue loading that they helped us through at no extra cost.

Everyone was great!

Overall the experience was oustanding. Umar and his team were respectful and courteous.

From the initial virtual estimate with Greg Carney to Michelle Powell managing my expectations along the way to Ray Davis and your operations team accommodating my closing deadline, it was a great experience.

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United did a great job organizing our move. Kyra, our Customer Services Counselor was great about keeping us up to date and checking in. Both companies that we used through United (Planes and Humbolt were great and the movers were courteous and friendly. I was disappointed that a bureau broke during the move and some other items were scratched and nicked, but pleased that our claim was addressed appropriately.

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The survey was good and fairly accurate with competitive pricing. The van driver and leading crew were great. The unloaders at the destination were not as good. The coordinator in Cincinnati did little to add to the service and quality of the move.

Very impressed with everyone involved. We should have tipped the packers more!! The driver was great, very efficient yet personable. Great crew.

The team working with us was the best. They took pride in what they were doing and it showed.

Throughout the entire process we had a team that worked efficiently and kept us abreast. We had an unexpected issue and immediately the team resolved it. The movers were amazing! Worked so hard and yet had a positive attitude.

Very well organized with great communication throughout entire move.

The crew was on time, professional and courteous.

Excellent.

The experience was great in aspects of my move.

Brian is an excellent sales rep.,very thorough, he follows up on everything. Brian is the reason I chose United. Kyra also follows up on the entire experience, she is very helpful. Kyra does a great job. I haven't unpacked totally, so I couldn't tell her if everything is okay. The driver Perry is certainly very courteous, helpful, and makes sure the actual move goes smoothly. The actual moving teams at both locations are very good, helpful, and very courteous. They over extend theirselves. The entire United moving experience was excellent.

It would have been nice if you could have provided car delivery at a more reasonable price. We contracted the shipping out to someone else, saving approximately $750, but it required us going to their closest terminal to pick it up.

From beginning to end, all the people I dealt with were excellent. The move was flawless and my possessions were handled with care. I will recommend United to everyone who is involved in an type of move.

Your staff was top notch. The guys who loaded and unloaded the truck were especially helpful and professional.

The move went well - the movers were on time, on the dot, to pick-up. They did a great job and went above and beyond to ensure my things were secure and would not break. My things were delivered within the window and the drop-off guys were also on time and great as well.

We were pleased with the courteous and professional treatment from all people associated with this move, from the initial contact people, to the packers and movers, to our coordinator, to the team that delivered our belongings.

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