Earth City, MO Movers Near You
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Local Earth City, MO Movers
In business since 1908, Fry-Wagner provides full-service moving and storage solutions to the residents and businesses of Eastern Kansas, Missouri and Illinois.
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148 Customer reviews for Fry-Wagner Moving & Storage
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Overall it was a very good experience. Everyone we worked with was great.
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It was seamless from beginning to end.
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Everything was fine
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The packing crew was very professional and quick! Movers were organized, detail oriented and patient when things got a little overwhelming. Jaimie is a great leader and respected by his team
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From our initial sales person Rob Crangle to JoAnn our contact and Eric our driver, everyone was as friendly, kind and professional as could be and from start to finish they made our move flawless...everyone was THE BEST!
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It was excellent.
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I've moved over a dozen times during my adult life and this was the smoothest move yet!
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Very satisfactory in every way. An excellent move.
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Very professional, always able to reach someone regarding the move, communication was good, movers & CSR were helpful and friendly.
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The guys were great - easy to work with. I watched them packing & labeling boxes on the main floor, though we have many boxes that are unlabeled at this end. Not sure why. We have no idea what is in them, or how to find things we need to unpack first. That’s the only issue we have, thus far.
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United moved me from Texas to Missouri so this is why I went back to United to get moved back to Texas.Pat the mover and packers were great.Original estimate did not include crating two plasma TV's which turned into a fiasco moving day.No one followed up with the 3rd party uncrating folks until I called and asked.I was told all they were given was the 5 day window eventhough moving day leaving we knew delivery day.After several calls I was finally told someone would call that afternoon while unloading was happening.They didn't call until sometime after 8:00 pm, obviously we were tired and almost asleep.Not a lot of followup and follow through in this area.Disappointing and aggrivating at the time that I had to call to initiate.Unloading was a Thursday, 3rd party came Friday, no one called to see if everything happened until Monday.
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The only issue I had is I wish the move could have been quicker (10 days). I understand this is peak season, & United did a great job of communicating where things stood and what to expect.
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Made an 1800 mile move much less stressful. Ross Tennyson was great!
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No review comments provided for this rating.
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Our driver, Joe, was professional and helpful, in spite of mechanical issues with his rig. He kept us informed and worked with us to insure our satisfaction. His local crews were the weak link, and we had several different people at both ends of the move. Damage occurred because of furniture being too tightly banded.
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Given how stressful it is to move, it went better than I expected.
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The movers where friendly, fast & efficient. Arrived on time. Handled our possessions with care at both pick up & at delivery.
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Everything and everyone involved did an excellent job. Job was started when promised and completed when promised.
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All staff were very personable, professional and performed their role well. The entire process remained precisely on schedule and was very efficient on both ends of the move. Finally, all belongings and furniture arrived without damage.
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We had Fry Wagner move us in July, 2018 When we decided to move again I called them. We had 2 quotes and went with the other one because they were willing to box our glass coffee tops rather than crating them. HUGE mistake, the driver they sent was horrible. I called Fry Wagner and our salesman Steve Kaupus was as gracious as could be and got us on the schedule to move the next week. Our driver and crew on both sides were great. Dave, the driver communicated with us through out his drive out to us. Joanne at Fry Wagner also was wonderful, she called before during and after the move.
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Fry Wagner Reps were very nice and helpful. Our rep was very professional on the phone, and we always knew what was going on. Move went very smoothly. Thanks so much!
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Movers worked hard to get everything loaded in inclement weather. Helpful and professional. Moving in, just as wonderful. A few broken items, but certainly not related to the movers. Expect transit
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It was awesome and everything I could have asked for. They answered all my questions and I was updated throughout the entire process. I never felt pressured and they were upfront with all information.
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Everyone from the begining to the end was very friendly and helpful. Professional behavior. The quote was a little higher than some of the others but we had more confidence in Fry-Wagner.
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Overall, very good.
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Everyone was on time and took good care of our belongings.
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Professional and organized
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No complaints
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Over all it was wonderful. When my daughter in Whitefish MT got her lading slip it all looked there...but when we unpacked it 2 weeks later (she was having new floors laid and did not have anywhere to put the dishes, all her coffee mugs were missing and some bar glasses. My daughter in Philadelphia got everything, and my things went into storage, so I won't know about that until March.
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The employees and representatives of United Van Lines made our move as stress-free as any move can be. They provided support during every aspect of the move.
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great experience
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The people who did the work for us were very nice and helpful, and our things arrived in good shape. We couldn't have asked for a better experience.
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Scott was exceptionally helpful in planning the move. The movers on both ends were courteous and careful with the furniture. Only small hiccup was that the moving company in Charlotte did not tell the movers that items were going to two addresses, so I had to go through everything in the truck and determine which house it should go to.
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Top notch service from the estimate right through delivery. Keith and crew were very courteous and made sure everything was wrapped and moved correctly. On delivery everything was unwrapped and placed just where we wanted it. Quite honestly our move could not have been better.
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The men on the truck at both ends of the move did an excellent job.
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Overall, I was impressed with the communication by all involved.
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All of the representatives, including the sales individual, coordinator and the driver, were professional and very reponsive to any questions or concerns.
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Overall the move was very positive. Delay in delivery was due to mechanical issues with truck but the driver kept me informed of his progress. Very professional and courteous. The crew on both ends of move were neat and efficient, they took care to carefully wrap my furniture and protected the flooring as well. The communication from the sales office and support staff was very good. My household goods and clothing boxes all arrived in good condition and were all accounted for. I was impressed with Cody, my driver, with his efficiency and knowledge of how to organize and keep my load separate from others on the truck. He assured me all would be fine and it was! Overall, this was a very successful moving experience from start to finish.
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WE have always had good experiences with Fry Wagner and will continue to use them. We had one piece that was broken in the move, but the Fry Wagner team was very quick and very responsive. It should be a fairly easy repair and will be remedied shortly.
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Our experience was as pleasant of one as can be expected.
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Personnel were efficient and polite. Left the area clean and handled goods with care.
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It was great.
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Conveniently accessible staff. Staff frequently checked in.
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Overall a solid performance and a good experience. Not perfect, but no major problems. This was 6th or 7th cross-country move for me, and I've never had a bad experience. This one was consistent with others, although the regular contact from the originating office was exceptional.
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Overall our move went extremely well. Only small things that we would call out. One, we were told during our inventory assessment and estimate process that we could leave articles of clothing in our bedroom furniture, however, the actual movers boxed all of that content. Same was true of a couple chests that had memorabilia in them. That also was boxed rather than leaving in the chests. On this one, perhaps we did not communicate this properly, but we had a china cabinet whose contents we wanted placed into boxes containing ONLY pieces from that cabinet. Those pieces ended up getting mixed with some of our everyday glassware which made separating them time consuming. We did not have an immediate place to put the China at our destination and just wanted to leave it boxed in the interim. Separating it from our everyday stuff required unwrapping every single piece to determine what it was.. minor but aggravating..
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Professional and great communication. If there are any errors, they work to quickly correct. Excellent customer service.
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Shoy was great and did a wonderful job throughout our move. He consistently kept in touch giving us updates on the arrival date of our furniture. Everything was well packed with no damage!
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Even though actual movers appeared at the last minute in St. Louis, the team of 7, worked diligently and had the entire condo packed into moving truck in 1.5 hours.
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We have always viewed moving as a "chaotic" experience! United definitely showed us how organized this experience can be. It was impressive how everything progressed smoothly from the packing to unloading. All the while, communication from Joann, our local representative kept us apprised of exactly what was going on. We were given over 24 hours notice of delivery & was in contact with the Derek, the driver. Overall experience was great...we graded an A+ on customer service and quality of service!
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Organized, efficient, professional
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The St. Louis Wagner-Frye contingent was outstanding in every way: Rob Crangle, the Coordinator; Joann, the Administrative Officer; Brian Martin, the hardest working drive/packer/loader I've ever met; Paul/Andrew/Dennis, packers and loaders. I can't thank all of the above enough. Outstanding in every respect: work ethic, professionalism, courtesy, competence, kindness, etc. The Huntsville, Alabama, Armstrong crew left much to be desired. Sanchez and Chris were excellent -- hardworking. Maurice and Keil were extremely lazy and didn't pull their weight at all - very poor work ethic. Had it not been for Brain Martin, the driver and total move coordinator who worked till 10:30 PM the night the furnishings were unloaded, the move would not have been completed . . . and he had a 250 mile drive to TN that night with a big home move scheduled for the next day. Kudos and thanks to the Frye-Wagner team and Brian Martin. The Huntsville, Alabama, team left much to be desired.
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Scott, Joann and John were excellent to work with. Very professional, great follow-up and did everything and more when it came to working with our schedule.
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The moving experiences was pretty seamless. I did see minor scratches on the the television stand. However, I am pretty satisfied with the move.
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The overall experience was good - however, we were told that we could bring a plant and that we would have to take care of the parking permit in Chicago. Both those things turned out to be incorrect. Also, we had to pay extra the day of moving to have a painting crated because the salesperson didn't tell the mover it was an oil painting and had substantial value. Otherwise everything was fine.
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Over all the movers were great, respectful and communicated well. On the move in day, they took 8+ hours, which is fine, but by the end of it we were all tired and scanned the furniture for issues. It was only until days later did we find that one of our brand new book cases was almost totally broken on the bottom. This leaves us with a newly purchased piece of furniture that we can't use :(
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travis and his crew were superb
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The sales agent, Rob Crangle, and the moving coordinator, Joann Heinzer, were excellent. Can't say enough about their willingness to "hold my hand" during the entire moving process. This move was somewhat un-traditional and they smoothed out all the details with reassurance that all would go well.
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I was very pleased with the service I received from United Van Lines. It was wonderful to have JoAnn as my "one" point of contact. She called me several times to make sure everything was going well and up to my expectations. She was courteous, helpful and considerate of my move. Also, Joseph and Austin (the movers) were very friendly and did a super job of making sure my belongings were wrapped and moved to ensure safe delivery. They picked up my things on a Monday in St. Louis and delivered in Ellijay, GA on Thursday of the same week. I was very pleased with the move from start to finish!
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My overall experience from my initial meeting with Rod Crangle to the packers to the movers was very excellent.
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Great job by all involved from sales to support to the moving crew
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Personnel were competent, knowledgeable, truthful, courteous, efficient, helpful, timely. System/process very user friendly. A great experience!
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The move process from estimate to “out the door” needed to take place inside 3 days. I needed special services for a grandfather clock and painting, plus the final amount to be shipped was not known until the morning of ship day. United was quick to respond and flexible with the pricing and resources necessary.
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I was very impressed with the team that packed my dining room furniture. They were very knowledgeable, efficient, and polite.
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Great job! Everyone one was professional and on time. Went out of their way to help you. I would highly recommend United Van Lines for anyone needing help moving! Thank you. Marianne Villa Rica, GA
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Personnel was professional and very accommodating. Despite extreme cold conditions in storage unit, below 40 degrees, they went about their job with only limited complaints. They checked items for damage prior to the move as able and were very careful while moving onto/off truck and through doorways.
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The teams were very professional and cooperative. The only issue was with the overflow. Took too long to get here. Components of furniture were on the two different trucks.
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Rob Crangle was a pro from beginning to end. Our driver, Alan, earned our respect and gratitude for a great job. His assistants (on both ends) did great work. Nothing was damaged and we enjoyed our best move out of 6 relo's in the last 34 years! Great job United!
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The driver/mover was great. Very friendly and professional. Our only issue was with delivery of items which did not fit on his truck.
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Using a move manager from smoothe transitions aided in making my move go smoothly. The UVL employees who came were polite, friendly, professional,and supportive.
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My Experience was easy to understand and the movers handled everything well. The only issue I had was a piece of furniture was damaged but I have submitted a claim form and hopefully it will be resolved.
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Move exceeded expectations
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Very timely on start loading and delivery. Driver Jon was great to work with. Good follow up by moving coordinator.
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Moving is not something anyone really wants to do. However, our initial representative Scott and our driver Tim Day were outstanding. Scott was very forthcoming and easy to work with. There are not enough great things I can say about Tim Day. That is an asset to the company. He is a true company guy and it was a great pleasure being able to work with him.
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good communication, professional movers who took care with our goods but were also very efficient and completed the job quickly.
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It could not have been better. Every step of the way from the estimate, to packing, to loading, to unloading was done on time, as promised, and 100% professionally.
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We had a problem because of the Hurricane. If not for that problem (which was not the fault of United) our move went exceptionally well. Joanne kept us informed about the delay throughout the move.
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Quality move experience. From initial call and pre-work to actual boxing, packing, loading and unloading, all members of the Fry Wagner/United team were professional and delivered as promised.
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Communication to me before, during and after my move was great.
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Overall, our move was smooth and uneventful.
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Great! Travis was fantastic- so professional, helpful, and friendly. The crews on both ends were great, too.
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The move was made less stressful with the help of our driver and packers. John did an awesome of packing, driving and keeping us informed
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Rob was amazing in St. Louis. He won me over. Unfortunately I didn't feel like the level of service carried through the rest of the experience.
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Your Driver - Pat and his co-worker Daryl did an excellent job. We had definite problems with the 3rd party unloaders on the initial load at our Stockton NJ home. Third party on initial unload, poor attitude, sloppy unloading, boxes damaged, marks on walls etc... Also, after the unload one of the third party unloaders was arrested due to an outstanding warrant. We believe the supervisor from third party was aware of the fact the entire time, as he warned my wife to hide her purse. this person also asked for a bottle of liquor at the end of the unload for his crew.
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Overall the experience was good. There was some confusion as to where the truck was and when it would arrive on delivery day.
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Excellent service from everyone involved
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For the most part our move went very well. Only a couple of minor issues.
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Excellent job by professional moving service
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Packers and loaders were cooperative and qualified. Everything was done well and effcently.
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The whole team acted professionally from start to finish. I was informed and supported throughout the whole process.
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Very positive. Great communication and everyone was professional the entire time.
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Overall, very well coordinated and great truck driver and load up and unload teams.
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Brett Ballman did an excellent job in covering all the details throughout the entire process, even coming out to our home the day of the move to check on how things were going and to answer any questions. His coworker Joany Miller was in regular contact with us as well to answer questions. The driver, Brian Martin did an amazing job and assured us a stress-free experience and keep his promise. The packers and loaders/unloaders on both ends commented what a professional and genuinely nice guys he was. My wife and I give Brett, Joany and Brian our most robust recommendation to anyone contemplating a move.
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My overall experience was excellent. The process, and most importantly, ALL the staff were courteous, respectful and professional.
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We got pricing from two UniGroup movers and went with the lower bid. The Sales agent said that free moving box were available and we took advantage of that. The moving crew, especially the lead, was excellent.
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Overall experience was positive, each person involved did a great job of coordinating and communicating throughout the process. We have some damage that we are still going through and will be filing a claim once we've completed the move in.
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It was great!
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I've sadly experienced an awful move prior to this move and united has definitely rebuilt my trust in moving companies. I'll choose them again without hesitation!!
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We had a great experience in St. Louis, and with the driver, but the people that were hired in nebraska, we could have done with out. They were in a hurry and didn't care about the items they removed from the truck. Somethings got broken and they dropped our green egg grill, and also a tv that goes in our bedroom. TV seems to work okay, but the grill we cant really tell yet. we had tubs to pack a lot of items and alot of them got broken during the move. We are still having a hard time finding items cause some came in the house that should have been in the garage and so on.
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Efficient, very friendly people from start to finish. They made the move absolutely effortless!
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professional, timely, caring, exacting, helpful...best ever! On both ends from leaving ST Louis to arriving in Montreal. Excellent...the driver, customer service and packers all took great care.
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Very pleased with the driver and was very helpful.
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The move was great and we owe a lot of the success to the teams on both the packing and unpacking teams but most of all the driver, James. He was awesome. He was actively involved in the whole process keeping tabs on everyone, keeping me advised of everything that was going to happen and then also as it happened. We have heard horror stories from other people but we had it great - Thanks James you were awesome!!!
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Very professional and attentive to our needs.
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We couldn't have been more happy with our experience that we had from Alan George, our United driver. He was extremely helpful and diligent with handling our personal items. Our overall experience was very good.
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The team that picked my furniture in St. Louis were very professional and took great care of my things. However, due to problems of scheduling with the building I moved into, my furniture had to go into storage in Maryland for a couple of days. The team that more me in was not as professional and there was some damage to my furniture. This could have happened at the warehouse. Fry-Wagner was very prompt in sending a restorer to give an estimate for repairs and has paid me promptly. on the whole I would recommend them.
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Overall our experience and move was very good. Scott was very helpful in many ways up front. The guys at the warehouse were very nice when we picked up boxes and the movers and drivers on both ends were very personable, polite and friendly
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Everyone from Steve the initial sales person, Joann the contact person, the packing crew (Amanda's team) to Tim and Vicki my drivers- we exceptionally professional. In all, I have moved 9 times in 15 years and Tim and Vicki were the most professional and personable people I have ever met from a moving company. I would work with them again in a heartbeat. Excellent employees/contractors--- DO NOT LOSE THEM!
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Every person we dealt with from initial contact to actual move to follow up phone contact was professional, pleasant, and competent.
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The movers and Packers were extremely professional and helpful. The move took place exactly as planned and everything arrived completely in tact. Not even the slightest bit of damage.
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Great customer service, the mover was awesome as were the packers. Fantastic experience!
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Helpful, courteous, and on time.
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