Houston, TX Movers Near You

Everyone of the agents were polite, professional, and patient. They couldn't have been any better. The time was hard to believe. I was planning on a full day of packing. It took you staffs an hour and a half to load the luggage, etc. and a half hour to unload. I was amazed. Thanks so much, Kenneth O'Malley, c.p.

Overall it was good, however the packing crew was terrible. We were moving into an apartment and marked everything with blue tape that was going to the apartment. We explained very clearly what was going to the apartment and what was going to storage yet there was an appalling disregard for that knowledge. The night before we left my husband and I had to open a dozen boxes and relabel them to go to the apartment or we would’ve gotten hardly anything. As it is we have had to go out and buy things we already had because they went into storage instead. On the loaders side they were great however they packed our remotes and power cords for our tv’s in the parts box and sent them to storage as well. We had to drive to the storage location to get them out which was very frustrating. There was also a few items damaged or broken from the packers.

Vern and his crew were very professional and worked extremely hard to get us packed and unpacked with minimum effort for us.

From the very beginning we had fantastic communication with our team of movers. Every question we had was answered in a timely manner. All the people we were in personal contact with were very professional.

From start the finish the representatives made my experience as painless as possible. Great response time, thorough and an overall pleasure to deal with everyone involved.

Everybody involved with the move was extremely professional and helpful throughout the process. I truly appreciate their help and feel like they made the move an extremely enjoyable experience.

Good experience! Most boxes were marked fragile and concerned about the "rougher" handling. However, only 2 items were broken. All were packed by owner.

Communications were excellent and all appointments and timelines were precisely met. The staff were courteous, friendly and efficient. The only complaints are that there were several items with minor cosmetic damage, though it is impossible to pinpoint at what stage this occurred and likely within expected range from a cross country move. Overall it was as good an experience as possible and I couldn’t be more impressed with the movers on both ends and the United consultants.

the crew was extremely careful with my furniture. no damages. minor dent on the ceiling wall but expected. the only complaint is that they didn’t set up a couple of the headboards correctly. no big deal. Overall A+. And they arrived early on our delivery window. Great experience. Friendly crew!

The move experience was very good.

Overall would use again. Main issues: 1. Packing crew did not do a good job of keeping inventory. Very poor job per my expectation. Many items arrived unlabled and unnumbered. 2. Unload team only had guys which made the unpacking go well past midnight and even then had to be stopped to be finished the next day. That being said, the driver and his other guy were great. Extremely hardworking. Very easy to communicate with. He explained that he only brings guys he can trust and that are hardworking and that is why they only had the two of them. I trusted his answer as i rather not have people that may damage items or steal from us. The driver would get my highest recommendation and I only wish the situation had veen such that he had more help. Would benefot united to have a system in place to help privide quality help to drivers and trust drivers feedback on any help that is provided that doesn't meet United expectations.

Felix Gonzalez was extremely friendly and professional. He went above and beyond to make sure my moving experience was a great one. He explained what he was doing as he was doing it and recommended posting sticky notes at my new place to help with unpacking. He was able to get me my stuff on a holiday which was amazingly helpful since I can’t take time off with my new job. Thanks Felix!!!

Gary our estimator was great. Andi in the office was extremely helpful! Love her. The packers were very good except Gary said leave clothes in dressers etc but they packed it all which gave us so many more boxes to have to unpack. The guys that crated some things were awesome as was the uncrateing The guys that loaded and unloaded were great abs the driver Sam and his wife Heidi were fantastic!!!

Everyone worked very hard and were very pleasant and helpful.

I worked for United Van Lines / Johnson Storage / Moving for 2 years !! My move was done with the excellence I was used to as a lead for the local crews in Longmont / Boulder . Well Done .

The driver was wonderful! The contact agent was amazing too! Very pleased with the service.

Seemed to be a lot of lack of communication from start to finish.

I have used the coordinator Debbie Mueller twice in the past year for two separate moves. She was wonderful both times. Our first experience with United Van Lines was absolutely wonderful. Debbie was extremely nice and helpful with all our need. The driver and movers were so respectful and handled our furnishings with kid gloves. We were very happy with the move overall. The most recent move with United Van Lines Debbie Mueller was perfect as she was the last time. The driver and movers packing the truck in Houston Texas were respectful but the move wasn’t as good as the first move less than a year before. The driver delivering the furniture to our home in Pittsburgh Pa had different laborers for the delivery of our furnishings. Most of the team were respectful and helpful at the beginning except for one who I had a bit of an issue with. Then towards the end things were hurried and left undone. Would still recommend and use Debbie Mueller because I can count on my move going smoothly.

Our move was pretty smooth. Our driver challenged our sales person's weight, so that was a bit stressful. Our driver, Paul, was outstanding in all ways. He was communicative, professional and proactive. Debbie Mueller, our move coordinator was also exceptional. She called throughout the process to check in and was always helpful.

Pick and move both ends was very efficient. Not sure that the estimate was accurate though, even the packer and unloaded thought the weight estimate was considerably over the actual.

The people who moved us were all very professional and very friendly. They did what they said they would do.

In general it was excellent. Everyone I was involved with were pleasant and professional. Some unexpected things came up but were handled very professionally. Overall, it came through that customer service was high on the list. I felt at ease that whatever came up, they would handle and get it done

All parts of the move were excellent from the initial response to the final unload. The initial inventory was complete and accurate. The price quoted based on the estimated weight was good. Scott and his crews at both loading and unloading were courteous and efficient. He keep us informed regarding his schedule and was on time at loading and at unloading. And delivery in Blacksburg was as promised.

Overall things went smoothly. It took longer to be delivered than I was expecting due to loading a week later than originally told.

The communication was great with my moving consultant. Thge actual movers themselves were very friendly, quick, damage free and professional. The movement of my possessions was probably one of the best aspects of my entire relocation process.

Absolutely outstanding service! Above and beyond expectations. United and OlerReo was able to accommodate last minute moving changes with otherworldly efficiency and dedication. Thank you for making our move less stressful than we could have imagined. Sincerely Pete and Andrea Shramko

Debbie Mueller was a great coordinator and Julio led the team of movers so well. We had only a few boxes with collapsed edges and they were all ones we packed ourselves. Good news, so far nothing damaged in any that we have opened. Our grandfather clock was damaged but Debbie sent a claim form seconds after I mentioned it to her. She, Julio and the entire team were extremely professional and highly concerned that we were satisfied.

excellent job

We thought the entire experience went very smoothly. It made a very stressful time less so.

Excellent. Exceeded expectations with constant communications and updates; on-time delivery, quality of packing and cooperation of pick-up and delivery crew

My only complaint is that one of my living room chairs was damaged. The rest of the experience was very good.

We had a great experience from beginning to end. I wish I could use Gary, Andi, and Julio with Oler for all of my moves!

In summary "Excellent" experience based on brilliant customer service from the OleRRelo team! Great communication, great organization; a team who deliver what they promise!

Great and on time. Every one was professional and knew there art.

Excellent service - driver was on time and very methodical. He managed the packers well and over all we are very happy

The overall experience was very good. The first contact, Ashley who did the move survey made us feel confident that we were making the right choice using United. The coordinator, Andi, was very helpful and the driver Miguel was extremely nice and conscientious. The only reason I didn't give a five ratinf is becasue some of our items were packed a bit carelessly, while most were packed very well.

The personnel at United Van Lines communicated with me regularly to update me on the schedule and to check to see how I was coming along. Moving is always stressful, but they made it so much easier knowing I could depend on them.

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Kash was professional, made you feel comfortable and at ease throughout the process with his communication. Kash and his team did a 5 star job with their packing and moving and unloading. Everything they did was top notch, and made a stressful move a pleasant experience.

The move team we had made this experience one of the best we’ve ever had. Javier G. , Juan Cruz, and Hector Reyes were awesome! Very professional, courteous, always went the extra mile.

It was so nice to have this move in the capable hands of all involved. I felt very comfortable with everyone that this would be good experience.

My overall experience started well, then went downhill. Gary the sales guy was prompt for initial appt & follow-up communications, but was hesitant to negotiate rates. Jorge the driver was excellent, start to finish. He was very respectful, on time, efficient and proved a good leader. Andi the move coordinator was helpful in the beginning, but when there was a hiccup in the end, she fought me, refusing to listen or respect my wishes re: not wanting to use a particular secondary vendor who'd already stood me up. Her (re-)actions left a very negative and lasting impression of UVL.

I love that someone cane to my home to give me an estimate. Everyone involved in the process had excellent communication. The movers did a wonderful job!

Belongings arrived safely with no apparent damage. Frustrated delivery occurred on last day of time window given which causex some inconveniene and added cost to us.

We could not he happier. The communication was great. The person who gave the estimate was very helpful and clearly explained everything. The packers were exceptional. We did not have a single thing broken. They were so enjoyable to have in our home and they did an excellent job.

It was nice having the same person there for the load and unload.

From the sales presentation from Gary Aug to the packing and moving by Tony Perry we were very comfortable and pleased with performance. Note: we have moved a lot so we know both the good and the bad.

Great!

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Everyone was extremely respectful along with very nice.

Most everything was good except the helpers in Cody,rough on furniture, In a hurry to leave.

I've made many corporate moves. This was the first since my retirement. It was difficult in many regards but the guys came through every time and took good care of us.

Very pleased with every phase!

Lynda was very helpful and communicative throughout the entire process. Ramon was amazing, on time, and always gave me clear answers to when I'll be getting my things. The guys he brought to help him were extremely helpful as well. would definitely use again

Excellent. Crew was very good, on time, polite, professional. Co-ordinator communicated with me frenquently and kept me informed.

Our experience was positive from start to finish. Everything went as we had been told. Truck showed up as expected at load and unload locations. Driver was very friendly and we could not have been more pleased. Can't say enough good things about your service.

I first used a another moving company that turned out to be a rogue company thanks to Andi she came thru and got my stuff delivered.

Great job and experience,

Easiest move I ever had. Great job!

The move was wonderful. I had spoken to a variety of companies, but what ended up helping me decide to go with United was Gary's helpful and positive persona when he came to inspect my home. All the experiences after that were equally nice. Working with Andi towards my payment was pleasant. Vernon and his team were amazing during the packing process and the unloading process. My sincerest thanks to everyone who was involved in this move!

The movers were awesome! Very caring of omg mothers items. They were quick and accommodating. George is wonderful. Very professional and patient. The ladies (forgot their names) I worked with were also very professional and efficient.

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respectful of my household furniture, polite, neat and clean, timely.

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well planned. and met expectations

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Sales persons should not agree to additional items and not let the packing crew aware. This was very upsetting during our pack and load sessions.

Everyone did excellent work. All the workers worked quickly and efficiently, hardly stopping for a break. The driver was excellent about asking what we wanted packed and what we didn't. They all took extra care to make sure all our items were packed carefully. We were very pleased with the way the move was handled.

No complains, staff were very efficient and polite

Driver and packer were excellent. A bit disappointed in follow through with moving company. When it was obvious that delivery would not take place as planned, I had to call for an update. I would have preferred the company had been more proactive and contacted me before I had to call them.

WE felt we were in good hands at every step of the process.

Mostly good experience. Things happened pretty much as I expected. Almost no damage to my stuff (just a few broken glasses).

Absolutely fantastic experience. It was our smoothest move. Everyone from Lynda to Carlos were super professional. We did not even feel that we moved.

What made the move so seamless were people like Lynda Lane and Bryan Pickering. They were courteous, professional and extremely punctual. It made all the difference in the world. Thank you for having such awesome people on your Team.

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Overall the process was fairly easy and we felt as though we had good communication.

I feel our move went fairly well, yet it was eye-opening. I didn't realize there would be different companies handling each part of the move. Everyone we interacted with was polite and courteous. The packing team changed each day, so some returned while others didn't. They didn't label boxes well, so I struggle with finding things (as I am still unpacking). The delivery truck took 5 days (after being loaded) to depart our originating city. Our belongings could have been to our destination 5 days earlier. The unloading team was young and several were inexperienced. When I made recommendations to avoid damage to our new home, they disregarded it. Damage occurred. Neither team protected our home as described by the sales agent in his power point presentation.

Timely easy and well executed.

Everything went smoothly. The only thing I would improve on is the timing. The window was so big that we were in town much earlier than our stuff. Everyone we dealt with during the process was very nice and professional and in a lot of instances exceeded our expectations. The only thing we would have changed was the company being more upfront with knowing we were last on the truck to be dropped off and it taking the entire window to get our stuff to us.

It was great, the only thing that could have gone better was an updated delivery estimate from the driver

Everything went smoothly the workers were very nice and helpful

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From the packers from KC Salley, to the loaders and unloaders, this has been a positive moving experience. We have not yet closed on ou new home, so can not comment on condition of items in boxes.

The KC Salley team were helpful, supportive and professional throughout the whole process. We were extremely concerned about choosing the right company and we can truly say that we did - thank you Bryan Oler, Eric and team - it was great to have the same team in Houston, TX and Naples, FL

Customer service was excellent,the loading and unloading of the moving truck was done expertly. A big shoutout to Ricky(Driver) and his crew. Moving was on the scheduled time explained to me with no delays!!

Absolute pleasure working with the company, the moving team, and the driver. I move every 2 years on average and this was, by far, the best experience.

Overall experience was very good- efficient and courteous crew, little, no damage (so far), and I really like the Straight Talk price.

Overall, had a good move. Torie was great. The packers were great. The driver, Carlos, and the 2 other loaders were great.

George and his crew were great

Prompt, efficient, courteous, no breakage for a 1400 mile move!

For the most part the move was an easy one. I just wish that I could have had a little more communication on when my goods would be delivered.

The salesperson Gary Aug was always very professional accommodating and knowledgeable. He was great through the entire process. The packers and movers were also wonderful. Thankfully we had a painless move

The move was handled by a great team. Gary Aug initiated our move which was executed by an outstanding team, Javier, Leo, and Alex continuing from origin to destination.

Overall experience was great. Our coordinator (Lynda) and driver were fantastic. They were efficient and quick to respond. Little frustrated with the level of damage (mostly concealed/surprise) type damage and some scarring to wood furniture pieces.

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