Indianapolis, IN Movers Near You
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Local Indianapolis, IN Movers
Moving families for over 90 years, Planes Moving and Storage is a full-service moving company providing professional moving and storage solutions to communities in Ohio, Indiana and Illinois.
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122 Customer reviews for Planes Moving & Storage of Indianapolis
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The move from start to finish felt very professional, and I appreciated all the communication.
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Even though my move was during august and at very short notice, Planes moving company was able to accomodate me. The people coordinating my move were friendly and responsible. The movers were on time and professional. Overall, I had a very pleasant and smooth move. Particularly, when other movers I called in Indianapolis were unprofessional and unfriendly.
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The moving crew was excellent. Would definitely recommend. They took care throughout the move, were very professional and made the experience fun. Our representative assigned by United was not all that helpful on our moving day and seemed to not have much information when he called, although he called a lot.
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I had a wonderful experience with Planes Moving and would highly recommend them. The central office (Allegiant? out of Missouri) was horrible. They screwed up our move dates and cost us a day of vacation in the process. Planes apologized repeatedly but we didn't hear anything from Allegiant. I would never recommend Allegiant to anyone.
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The moving/packing men showed up ready to work and did! They were respectful to us and our belongings. The truck arrived on the earliest possible day to unload, so that was a very pleasant surprise.
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The experience is fantastic!! I've moved with 3 other companies before and by far United is the best!
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I admit when I first contacted United the original girl I spoke with was not helpful and very nonchalant in her responses to me that United would not be able to help me. "I will cancel your request" was her response. She made no effort to help me. I did post a negative Yelp review. Then a very nice man called and ask how he could help and we started working on the details of our move from Indiana to Washington. ALL in ALL we ended up with having a GREAT experience with UNITED. Sad it started out bad but happy it ended with a great experience. THANK YOU UNITED you made it a very pleasant moving experience!
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No review comments provided for this rating.
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Good communication at every stage; from estimate through destination. Good people too.
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The movers and driver were really good, but I wasn't happy that my delivery was outside of my delivery window.
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The workers were kind and efficient and thorough. They worked non-stop until 9 pm in extremely high temps. The house was fairly cool but the truck was awful. My things arrived in good shape and again the group was very nice and efficient. And again it was extremely hot. I would definitely call United again. I already referred to a friend.
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Was pretty good, we had never did this before and did not know what really to expect. We were surprised that the crew didn't know more about the load and didn't have enough room for all our items on his truck, also didn't know the conditions of area and had to order other trucks to help in loading process. The crew took care of and handled well. By not knowing ahead of time it took several hrs. longer to complete. Overall I think went pretty well.
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Move went smoothly. Only one small broken porcelain item and one missing vacuum cleaner. Driver stayed in touch and kept us updated
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The three packers that did the packing in Indianapolis were great and did a wonderful job.I would choose them again. Thank you.
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United was able to work around my needs and schedule. The only disappointment was the lack of clarity regarding the shipments. I was unaware that part of it was considered overflow and thus not contracted to arrive in the window agreed upon. It was a delay I was not expecting. I was able to work around it without a problem, but had this been clear from beginning there would not have had any disappointment.
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No review comments provided for this rating.
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I found the team that came to pack my art work, and label my furniture, courteous, caring. I felt my furniture and art work was in good hands.
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Good communication
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Move crew did a good job, were friendly and on time. Worked hard and got the job done quickly with little disruption to me. Upon delivery some boxes were in rough shape and had a door frame nicked putting a desk into a room. Otherwise I would have rated a 5
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Driver was very nice and helpful. Indy crew was very good with moving everything, laying down cardboard to not.damage floors and they did a great job. Portsmouth crew was not as great, tracked mud and did not lay down any protection over new carpets. Some boxes were not put where they were marked to go. Overall no damage done, but felt Indy crew was more careful.
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Excellent service start to finish. Travis was very accommodating as I kept changing the move date. Always prompt and polite with my many email questions. Professionalism top to bottom. Did what was promised. Move by Ron was exceptional. The team was so very nice, polite, and helpful in decision making. Always put my interests first, which I find so unusual these days. Went out of their way with placement of my furniture and taking great care of my flooring. I am just so very happy and without complaint. Thank you for the professionalism of your company.
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Driver went out of his way to make my delivery date, he even called and showed a few days before he was scheduled to arrive knowing what my desires were.
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From the initial quote to delivery at the home, it was a superior experience. Everyone was clear, concise, professional and helpful. Our driver, Ted went above and beyond for us treating us like family.
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The packers were very professional. They did leave a few things unpacked in the cabinets in the kitchen. The driver and his crew were excellent. I would definitely ask for Benny again. This was the first out of the 5 where nothing major was broken. I have large furniture, and i know it can be quite a challenge. They never complained and did the best they could to get everything placed where I wanted it.
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Overall good. Some nicks and scratches on some of our furniture pieces.
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Both teams were good at pickup and delivery. I had to file a claim on a couple pieces but over all it went well.
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The experience we had dealing with United was very good. We were the victims of a moving scam before United and had reservations about using another mover. United was professional and delivered our household goods as promised. I would highly recommend them.
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First time I moved long distance, United helped in the transition greatly. C.J. and his crew helped in every way possible, they probably would have washed the windows if I had asked them!
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The move was good and the movers excellent. My only complaint was a damaged bookcase and late arrival to begin the move and to begin unloading.
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David Helm and Brad were our moving crew. They were great! They communicated well and worked hard to get the job done in an efficient and timely manner.
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All of the United team members who packed, loaded, and unloaded our items were pleasant and easy to work with. Our sales contact (David Stamper) was helpful throughout the process
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The move went really well. Our coordinator, Megan, was very helpful and the driver, Vic, was super polite. The only issue was a couple of night stands were not emptied and the loose articles in the drawers were scattered through out nightstands. The two gentlemen who unloaded were quick and did an outstanding job in making sure nothing was damaged. Very pleased with move results.
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Excellent experience
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Repair of the one damaged item was quickly performed. Overcharges for late delivery and load being under weight were quickly dispatched. Especially pleased with help from Mr. Rick Seelig who quickly addressed my questions and obtained quick resolutions to my concerns.
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The movers were very well trained and mindful of their work. One box was left in the home while loading. I did not notice it before they left. Unpacking went well. The movers did not put together one shelf, which I missed it also
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Everyone was very helpful and nice
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Megan, the logistics coordinator called during the move from Indiana and then move to Colorado. The the moving team in both locations for professional and and courteous
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Dcc Efficient and very professional
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Both the packers and movers involved in our move were superb. The office staff called us numerous times to ensure everything was on schedule, no delays problems and more importantly that we were satisfied. Everyone was professional, friendly and answered our questions so we completely understood every aspect of the move. What a great job everyone involved with our move did to make this as painless as possible. N
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It took longer than anticipated for the movers to deliver my furniture.
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I liked my overall experience with united vanlines.The only thing i didn't like was last moment change and hiked in the price for move. Person who came for estimate was aware of location and should have known if we would need a shuttle or not.
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everything is very good
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Didn’t like delivery being delayed 2 days. Liked T.K. the driver. Very professional. Didn’t have enough help to unload truck. Only 2 people and the driver. A few things were forgotten at the house. A few things were broken.
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Excellent from beginning to end. I could not have asked for a better experience in my move. All were professional.
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Mostly accurate quote and helpful and friendly staff and movers.
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The move was very smooth and organized.
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Travis Mason the Estimator I felt did a good job, a pleasant person. Jeanie Dorich my move coordinator was professional and on top of all the details, over all did an exceptional job. I could not have asked for better result. The men who came to move me, were great, did an excellent job. However this is where my move took a wrong turn. There was a problem with one of the men who came to deliver my things. John Lee who was the lead person, was rude and seem to be in a rush, very disinterested in what was going on. He lied to me about missing pieces to a shelving unit. Also about a night stand that was broken. He never give me the delivery Bill of Lading/inventory. Just was not a nice man. His helper,(don't know his name) was a good guy, pleasant and hard working.
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Professional people. Conscientious. Hard working. Follow through with performance.
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Very professional and courteous. Timely and ensured our items were handled carefully.
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They are a good moving company, have used them twice already. On time and everything went smoothly considering the weather.
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Canon Patschke was the highlight of our move. He was involved in the process and always kept us informed. He was able to find us a company to crate our marble dining room table at the last minute. He is an asset to your company.
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I was completely satisfied with United. Thanks for making my move flawless.
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The quoting process was smooth and professional and i appreciated the fact i had my quote at the end of the appointment. The loading teams on both ends were courteous and respectful and exhibited very positive attitudes (especially the Indy crew that loaded in single digit temps.) Every item arrived at the new residence and there was minimal damage. Follow up has also been very consistent and we felt very informed throughout the move.
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It went extremely smooth for each of the aspects of the move. From the beginning in working with Teresa Alles as consultant, it has been a great, comfortable experience. The crew leader for our move to storage, then our move to load the truck for VA was the same one-Chris was extremely thorough and diligent. It was helpful to have him on both moves for familiarity and trust. Overall, the whole crew was terrific, professional, quick and very respectful of us and our belongings. We have already recommended the company to others. High marks on both ends of our moves. Thank you!
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Mary and her packing crew were wonderful and Ted and his loading and unloading crew were outstanding.
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leader was not aware of the volume of what needed to be packed. Sales rep not accurate
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Very easy. Wonderful movers
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Pickup location - Movers were very courteous and professional. They worked as fast as possible considering our move out location. Again, Mike Collins did a great job packing and overseeing the crew. Destination - delivery was delayed ~2 hours from original estimate. We received a call to notify us of the delay and they were actually able to get here sooner than expected. Again the delivery crew was courteous and professional. They worked quickly however ensured everything was to our satisfaction and no house damages were incurred.
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Great experience and workers.
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My overall moving experience with Planes United van Lines was top notch.
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United Van Lines was great in moving us from Indianapolis to Simpsonville, SC. The communication aspect of the move was excellent and managed well by Meagan Flege. Ms. Flege was great in putting my wife and I at ease in regards to our furniture and other items shipped with United Van Lines. She continuously communicated the status of our shipment in a professional, consistent, and timely manner. Even after the shipment was received in South Carolina, she was great in following up to ensure everything was received without damage, and she was excellent in explaining the process for damaged items. In addition, the loading and unloading of our household goods was done in a way that the men loading/unloading the truck were careful and handled our goods in a way as to prevent any damage, while getting our goods to us in a timely manner. The truck drive, Terrance, was excellent in managing the move, as well as the men assisting him with the move. Great work all the way around the move
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From Estimator, Travis Mason, to Coordinator, Canon Patschke, to Van Crew, Dave and Brandon, everyone we came in contact with was friendly, professional, respectful, and careful to do their best.
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Tim and Eric were very quick with the move but careful with all of our items, did an excellent job!
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Very happy with the overall move!!
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Person to estimate moving expenses was very personable and knowledgeable. Movers on front end of move were great and Mark Jasper who handled both legs of the move was great. Add'l person sent to help with the 2nd leg of move wasn't as good as the others. He had wrapped tape around his shorts to substitute for a belt and less amiable. Would recommend United to friends and family.
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My move experience was very good! Mike, the leader was exceptional. Very professional, very quiet, knew what he was doing, and just got the job done. I was pleased with the rest of the team both in Indy and in Ohio. One part-time guy spent a lot of time on his phone and in the restroom. That team was Mike, G and another fellow.
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Great professional and on-time communications and service from quote to scheduling to actual move.
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The overall experience was a very positive one. The person who gave us the estimate was friendly, curteous, knowledgeable and on time. The crew that loaded our furniture seemed very professional and on time. The furniture was delivered to our new on time and the crew was also professional.
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Everything excellent except damages to a table, and when I tried to get paper claim, it never came. Even after I asked two different people. I don't have access to a printer, and told United people that...but nothing.
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All movers were courteous and PROFESIONAL. I am a second time customer.
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We were very pleased with the move. Everything was handled very professionally. The pick up and delivery teams led by drive Terence were great to work with, left no damage, everything arrived in good condition.
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Timely, professional, and effectient.
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Very professional company. No hiccups for us. Made the move much easier than it could have been.
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The driver, David Helm, was great. He had to move our belongings to two different locations and use a shuttle at each location. As I'm sure this was not a "normal move", David was always professional, so kudos to him
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friendly and knowledgable staff taking great care of customers
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I had a positive experience with United. Besides one mishap in damaging my dresser, the move went well. Everyone was professional.
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The movers were on time both in Carmel and in Sarasota. The movers in Carmel were very nice, professional, well groomed and hard workers. The Sarasota movers were hard workers too maybe just not as "polished" as the Indy ones. But they really worked hard to get everything in the house in one piece. The Carmel movers were nice enough to let us know that we would not be needing 3 containers. As it turns out we only needed one container which saved us a lot of money.
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Sales person was friendly, knowledgeable, and helpful. Movers were friendly, hard working, experienced and professional.
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Excellent service from beginning to end.
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We had some issues regarding the number of items to be placed in the wooden crate ready for shipment. Many thanks to Travis for assisting in that matter.
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Moving crew was excellent
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Considering this a good move, still communication was VERY difficult. Having repeatedly informed moving company personnel that I would be available only by phone after packing and loading (Mar 29), I was repeatedly contacted by email, which is just now resuming for me (May 14).
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The packers, loaders and drivers were all very professional and pleasant. I enjoyed working with them.
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The process was seamless, stress-free and very much a success.
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Move was done in an orderly professional way.. thanks
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Staff was friendly and in-n-out quick!
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The whole move experience was seamless! When I requested an in-home quote, the person who scheduled the appt sent me an email with the individual's contact info AND their photo--I would have never thought twice about this--but in today's environment--this is a very smart thing to do so you know exactly who you are letting into your home--FYI--we scheduled an appt with a competitor and they did not provide or even offer a photo of the person coming out.
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Overall-moving is stressful. We all know that. Having United box and move was the best decision we made! The two ladies that packed everything were awesome. The three movers did an incredible job protecting our belongings. The staff was polite, fast, organized and they meant business.
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Entire moving experience was great from start to finish.
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The overall experience was great! Travis Mason was extremely helpful and kind.
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Smooth from quoting process or scheduling or moving and unloading days.
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I have no complaints! Part of my items went across town and part went to far-off Montana. Everything arrived in one piece, no damages at all. And you have friendly employees that were very helpful.
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The company kept in touch before, during and after the move. All questions were answered quickly and care was taken to ensure accuracy of the answers. When I needed to contact them they were quick to respond. During the move all persons were professional and took great care in moving our furnishings and tools. United Van Lines did a fantastic job and I will use them again if the need arises. I would not hesitate to recommend this company for someone's move.
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Our move went great! A few large furniture items were damaged and I will be filing a claim for those. The movers were very efficient and thoughtful of where to place items.
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It was great! Herman the driver was wonderful! United has very professional movers and packers.
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Everything went as promised!
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