Richmond, VA Movers Near You

The packers were on time, older man had a hurt leg or knee so let the younger guy do most of the heavy work. I has most everything packed when they arrived in sm. boxes. At the end in the last of 2 containers things were stacked on top of things, and looked unstable. I did notice later a couple of dents in my wall. The unpacker son delivery call and were right on time, 3 of them. The worked quickly and safely. There were several things with missing tags. When they went to the second container, things had fallen and they had to open the door slowly and hand things out as they were falling. After opening the door we took pictures as many boxes were crushed and damaged. There were a few things that were scratched, but only 1 champagne glass was broken. In the end all my things arrived in order. I was quoted a price for 3 containers in case I needed them, but as it was only used 2. I didn’t have a lot of big furniture pieces. I would use United again if I moved.

Overall, I was pleased with the move! My friends who dealt with the movers each time said that they were great and very easy to work with. I received all of my belongings on time and mostly in good condition. One piece of furniture did arrive broken (a wooden TV stand) and a couple dishes were broken, but the mover mentioned to the my friend that I could send a picture to get reimbursed.

We had an excellent experience moving with United. We would definitely work with United again.

Every aspect of United's performance was excellent.

Pick up was perfect and professional. delivery okay except a out door table was not re-assembled as promised.

From the very first meeting to get a binding estimate through the final box being moved in, everything was painless. This is the third time I’ve picked United to move me and I am equally satisfied with each move.

good

The move went smoothly. Our driver,Jason, was a pleasure to work with. The packing, loading and unloading workers were all professional and courteous.

From Hilldrup with Thomas and Sharon to the wonderful driver, everything was exceptional.

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The entire process was great with Hilldrup Moving and Storage. Angela was very helpful throughout the process. Brad was thorough in his review and recommendations for the move. Then the three packers on the outbound side were kind, patient and friendly. I was informed of the truck progress by Angela. Then the crew from Mesa were great in unloading the items without scratching anything or the walls.

The lead Fred going was awesome and Gio in NH the best hard working employee I have ever dealt with in a move. Well deserving of some type of recognition. Thanks.

From brad Payne who came to our home to discuss the process and provide a quote to Angela Acosta the love coordinator and her guidance and helping to facilitate all aspects of the move and the driver Ralph and the crew delivering our goods in Arizona it was a wonderful experience. We have moved several times with our companies and this time paid out of pocket. The team made it possible and stress free. Amazing- professional team!

Great experience from the first visit by Brad Payne, communication with Angela Costis, and the actual loading and unloading experiences with Jose. Reassurances and explanations were always provided in a prompt and thorough way. Care was taken to protect out floors, even in the rain.

Could not have been better. Hilldrup is an excellent company; attentive to customers’ needs, careful with valuable items, and delivered early.

The team that packed my belongings functioned as a tight-knit team. They were very professional and most efficient. Nothing they packed was damaged. In addition the moving team did an excellent job packing and unpacking the truck.

Very well organized and took care of everything in a short amount of time

The dri er Mauri e was great8

Everything was great and the team of movers were top notch

Great employees and super fast loading and unloading

Very helpful staff: Larry Edwards, Janice (I don't know her last name), Brad Payne

On time, great communication, polite people.

The representative was very knowledgeable and professional. Also the moving portal was very helpful and the actual movers/packers were professional! Great experience

The packers crew headed by Ronnie and the moving crew headed by Norm were fabulous. We couldn’t have asked for a better experience. These crews treated our entire house like it was their own.

The movers were excellent. We had a very steep driveway and lots of stairs inside and outside and not even once did they complain at all. It was a very hot day as well. The movers & driver made the entire moving process so much less stressful and it is due to them that we rate United so highly.

Generally speaking, our goods came through the move pretty good.

The only complaint I have is my bed was not put back together right. So I’ve had to put in a claim to have it fixed. My suggestion I have is the person that took it apart should be the same one to put it back, and that didn’t happen. The guy in Richmond, Va took it apart and another guy and the driver put it back together wrong. I had a pole lamp and 2 shades were broken or I should say, one broken and one cracked. The reason,they we’re stacked with out paper and they should have been wrapped separately. I wish I had NO complaints, because it was my best move ever and I would certainly use them again and refer them. The driver was outstanding, and all of his worker’s. I bought them lunch, and everyone got a tip. Angela has been great taking care of other issues for me. I just hope that my claim will be handled as well as the move. Brad Payne promised me it would be a good move and it was. A friend recommended your moving company. She had told me it was her best move. So THANKS AGAIN, until next time. Donna M. Andrews

Good experience from beginning to end

Overall it was a very good experience. We really appreciate our mover working within the time frame we asked for.

Full pack was inconsistent. Drink glassware was packed in same box with toilet cleaner brushes. I checked with United survey contact Thomas Leachman on 5 separate occasions to insure that my contract included a full UNPACK and was told yes every time. At destination I was told that is was NOT included. Thomas returned my call once about the confusion. He then told me

All of the main individuals I dealt with (estimator, move coordinator, driver) were really nice, personable, friendly, and effective. Everything was timely. The packers were nice and efficient. (More on them later I hope.) The driver had to do a lot of extra work, especially on the unloading end. He should be credited for that. I do wish packers would use less paper on clearly unbreakable things (plastics, etc) especially in the kitchen -- environmentally, this is bad and it makes unpacking so much more tedious. But overall, everyone was very nice. I used Hilldrup on my move to Virginia, and they did okay with me on my move back to Illinois where I came from!

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It was a great experience, the movers were lovely. The only downside was scheduling my move, my OA/DA Coordinator seemed distracted, and I had to correct her several times on when my move in time is. On the day of move in, she got the time wrong and the movers had to wait 2 hours before my apt complex allowed me to move in.

Moves are always challenging. This was my third in 4 years with Hilldrup. The only frustration was not knowing when the delivery would happen until the day of the move.

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Very smooth. Timing of packing and delivery was perfect. One small item (an 8 pound hand weight) was lost and there were a couple of scratches on the desk but those were the only negatives. The movers were professional, courteous, and efficient.

reliable. professional. fast.

Over all we had an excellent experience with the movers! We have a missing box containing manny memos, My mothers Bible, my mother-in-laws bible and other memories.

The guys who packed and loaded my things on move day were great, they were professional, polite, and genuine. The guys who unloaded my things in Maine were focused, polite, and professional. Angela was very good about answering my questions in a timely manner. Everyone I have had contact with during this move has been top notch!

The moving team of Troy, Frederick, Rosay and Junior did a fantastic job!

The best interstate move I have ever had!

Everything went as planned. Movers were on time at pick up and delivery. Staff was very professional and took great care of furniture.

They were on time and kept me updated and very careful of my furniture and there was no damage

Excellent

Everything went great. Sarah Hurst did a great job coordinating big ends of the move and did a great job communicating with us. All of the movers were professional and very nice

Brad was fantastic and professional and prepared me for what to expect and advised me with the best option for me. Nor and his PACKING and MOVING team were phenomenal and went above and beyond to move my belongings safely and quickly with a very PERSONAL touch. EACH and EVERY member of his team were fantastic and professional and HARD WORKING!! My experience was beyond my expectations

Besides a few small glitches, we were very satisfied with the service provided.

Top notch from beginning to end and with every person I dealt with.

My move was stress free thanks to my moving team. Shout out to Sarah Hurst and Troy, my mover and his team! Pick up and delivery were on time with communication from both Sarah & Troy. I will definitely move with you again.

They came on time for pickup, and arrived as scheduled to unload.

Our driver was very experienced and thorough, with a positive attitude at all times. The packers did a great job and nothing arrived broken (not quite done unpacking). Both loading and unloading went smoothly and customer service was excellent, with Sarah calling often to see how everything was going.

Everything was handle with great care to protect my belongings. The men were very helpful and put things where I asked them to.

The best customer service from all vendors during our move.

The lead mover - Rafael Morales - and his staff were excellent. They worked hard and very quickly, yet carefully. Rafael was open to any discussion on things and made the move completely stress free. Thank you.

My household goods arrived in good shape and everything was on the truck. The guys worked quickly and efficiently.

I was truly impressed with the level of care and reliability that everyone involved with my move showed.

We were originally very happy with the Hildrup staff who came to give us the estimate and also the staff working for them. We were extremely impressed with the two packers sent by Hildrup to pack some of the items we wanted them to pack. However, we were totally unhappy with the driver who moved our stuff as he seemed to be quiet bossy and did not completely fix the furnitures that was disassmled by the Hildrup packers. This is contrary to what mr. Payne from Hildrup told us before we decided to go ahead with United Van lines. Mr. JOw the driver asked us to fix assemble ourselves. We are older people and also we are not handymen. Thus we have to call a workman to assmle things which were not completed by Joe.A few of the furnitures were also damaged. We would like to be reimursed for the need of hiring an outsider to assmble or furniture.

It was my first big move so generally speaking I got thru it. Weather conditions and unforeseen issues with staff made it difficult.

Excellent experience - packers/movers were all courteous, professional, careful with our home and possessions. I would/will recommend to anyone!

Movers were curtious and packers very efficient

The move went pretty well. The truck has some mechanical issues and our goods were delivered late, but we were kept informed and United was very professional.

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The entire move experience was handled with both professionalism and skill.

Excellent packing & moving team in Richmond, VA and excellent moving team on the other end in Longmeadow, MA

The overall experience was excellent. The ladies who packed our goods did an excellent job, and we felt that Mike and Josh, loaded and delivered our things went the distance in making sure that everything was perfect for us. Everything arrived in excellent condition.

the move was very smooth. no problems encountered. everyone was very professional. there were no delays or problems.

We were pleased with the move.

From the time we reached out to Hilldrup, to the end of the moving process, our experience was fantastic. We will be using Hilldrup again when it is time to make our permanent move next year.

I thought it went very smoothly because the movers were professional and helpful.

Everyone involved with the move was great. The movers were so pleasant and took such good care of everything. One of our best moves ever. Thank you.

Sam and his team were excellent: professional, prompt, and personable. Did great job packing up kitchen and we're efficient both with loading and unloading the truck. Tom and Kristin on the front and back end were also great to work with in terms of last minute date changes.

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Driver was a very capable, professional, friendly and courteous gentleman, as well as the assistants he had on both the pick-up and move-in. Great experience!

overall, the team was professional and efficient and mindful of our personal property. The lead man was excellent at keep everything going and ensuring was conducted properly.

The team responsible for our move were amazing. They moved quickly and efficiently and took extra care with our belongings. On top of that, they were fun, personable, and a pleasure to be around, which is above and beyond!

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The guys who packed were friendly and helpful. One suggestion about packing shoes. Find a better way. The ones with hide sides were bent down on several pairs. Rafael and father were excellent. Attitudes were wonderful!

Overall the move was completed on schedule with the personel involved all performing in a friendly professional manner.

Not told that our moving team did not handle table lamps. We had to scramble to buy wardrobe boxes and pack @15 while team stood around waiting. Move-in team in san diego were so good, especially Wes, our driver.

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It was great. I was in Atlanta and my wife in Richmond and we appreciated the help getting the move put together. Very professional people...

Neither my wife nor I have used a professional mover for many years and felt that we really benefitted from the insights and guidance, not only of the estimator and his team, but also the packers and the loaders.

Packers arrived when they said they would. Went right to work with a good system of finishing a room before moving on. The van was loaded in one day. Arrival in AZ was on time. Efficient team had me unloaded in one day.

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We were extremely pleased with the professionalism and promptness of all with whom we had contact: Brad Payne in sales, Sharon Nichols the Move Coordinator and Mark Sievert the driver and his crew in Richmond, VA for loading his van and his crew from Oakland, CA for off-loading the van. Also, Kristy who supervised 2 days of packing our belongings and her crew.

The packers & movers from Hilldrup were excellent--very nice men, who work very hard and did a great job!!! The man from Hilldrup (Thomas) who did the initial onsite inventory and paperwork, was not thorough, had items listed wrong or missing, harassed me with calls and increased the price b/c of his mistakes--very dissatisfied with him.

An overall great experience. Ricky and Terrell were awesome. They went above and behind; particularly with packing all of my pictures and artwork which they hadn't been informed of ahead of time.

I liked hownHillrupt did WHAT they said WHEN they said and HOW they said they would do it

Best movers in Anerica. wonderful experience it was so smooth right from estimate when Thomas visited my place to Jessica handling the move, the pickup guys were so professional and courteous same witj delivery team. I would say i did not had any issues in this move. Will recommend and work with you guys for sure in future. Hi 5 to the team and management. Honesty, professinalism, Courteous, Ethical business. I will recommend all my friends and company people to engage with you guys for all moving needs. just wonderful experience. Keep up the good work. You guys make an awesome team.

Overall, the experience was good. We were slightly inconvenienced because they underestimated space needed so the truck was sent away and a new one had to be brought. However, the staff was pleasant and professional about the change. We had 2 pieces of furniture broken during the move and are in the process of submitting a claim for them.

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Super-pro Maureen Wagner and her team in Richmond did a SUPERB job, from start to finish! Can't rave enough about how satisfied my spouse, Jerry and I were, --with everything! Follow up and diligent monitoring by Sharon was top notch. Loading, delivery and unloading by Ricky and Terrell was expert and flawless. We are still unpacking, and so far, not a scratch, dent, or break. We've noved many times in our lives , but this one, BY FAR, was the best, most professional and impressive! All involved deserve cash kudos, in the form of substantial monetary raises and bonuses! So impressive, folks! A thousand thanks for a flawless and low stress experiece! Bravo! Can't rave or thank you enough!

Polite helpful and get the job done

Everything was amazing - from the appraiser to the driver who picked up our stuff and delivered it right when I wanted it delivered. I was so pleased with the responsiveness, the timeliness, really everything. I would definitely use again - especially for a move out of state. They were fabulous.

From beginning to end the entire staff made all efforts to accommodate us. Very professional, skilled and extremely nice and thoughtful.

Movers were professional. Maureen & Sharon out of the Richmond office were very helpful.

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all was good. Everything happened according to the preplanned schedule, loading and unloading. United people at loading and those at unloading were very personable and helpful.Only problem we had was two items were damaged. I think this may have taken place "if our furniture was temporarily housed in a warehouse".

The whole experience was excellent. Maureen Wagner was great and the driver and his teams did a great job. I have already recommended your group to some other people in Richmond.

Team did a good job in packing, loading, unloading. Time schedules were well planned There was a delay in delivery, may be because of Thanks giving holidays in between. However, Jessica did coordinate and share the input time to time. It could have been better if date of delivery confirmation is informed in advance. Overall from Co ordination point of view, Jessica kept me in informed of the progress except for the period she was on vacation.

Difficult time since mother (initial move customer) was seriously ill and wound up dying before delivery. But everyone involved was sensitive and skilled so made the experience as good as it could be.

All moving personnel acted very professional, courteous and respectful. It was a pleasure working with the gentlemen.

Everyone I dealt with was extrmely helpful and professional. I always felt I was in good hands.

Move was accomplished with a high degree of professionalism

The team for United displayed true quality, high skilled well managed and every aspect of this move went well because of this well trained group.

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