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Flexible Move Protection Options

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United’s Full Value Protection

United’s basic Full Value Protection plan is designed to compensate you if something happens to your belongings that we are moving for you during the moving process. Subject to important conditions, we can repair items that have been damaged and replace items that are not repairable or have been lost, up to a minimum amount that you declare.

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United’s Full Value Protection vs. Moving Insurance

Aspect
Full-Service Moving with United
DIY Moving
Type of Coverage
Carrier liability protection from United Van Lines
Insurance policy provided by a third-party insurer
Who Provides It
The moving company — United Van Lines
Your insurance provider (homeowners or third-party insurer)
Proof of Negligence Required?
No  — You don’t need to prove our mover was at fault
Yes – Typically requires proof of negligence or a covered event
Claims Responsibility
Handled directly by our Claims team
Handled through your insurance provider
Coverage Terms
Set by our company, reflects the declared value and responsibility
Vary widely by insurer and policy
Legal Structure
A valuation option, not a legal insurance contract
A legal insurance contract

United’s Move Protection Options

We have three protection options and other programs that you can select and add to your moving quote. Not all options are available for every move; check with your move coordinator to see if they apply to your move.

Basic Full-Value Protection Option Included in Every Initial Quote

The standard amount of Full Value Protection is calculated by multiplying the estimated weight of your shipment by $6 per pound. For example, if the weight of your shipment is 6,800 lbs, the amount of your valuation would be 6,800 multiplied by $6, totaling $40,800. Before we commence loading your shipment, you can always increase the amount of your valuation as well.

IMPORTANT: You need to complete the High Value Inventory Form.

When you select our Full Value Protection option, you’ll also need to record items that you include in your shipment that are valued at $100 or more, per pound, (such as artwork, jewelry, high-end furniture, designer clothes, antiques, collectibles, electronics, etc.) on the High Value Inventory Form. For example, a pair of designer shoes may be worth $800, but weighs around a pound. If those shoes are included in your shipment, but you do not list them on your High Value Inventory Form and they are lost in transit, you would not receive full replacement value for the shoes since they were not declared. However, if they had been listed on the form, you could receive up to the replacement value of the shoes.

Minimum Liability Valuation Option

If you decide to opt out of the basic Full Value Protection option – that is included upfront in every initial moving quote – you will still be covered by the minimum valuation option (required by law) which equates to $0.60 per pound per article. However, we highly recommend against this option because it can leave you vulnerable to monetary loss, depending on which item you need to file a claim for. For example, if you have us move a TV for you, and that TV weighs 30lbs, and it is lost or damaged during your move, you would only receive 30 lbs multiplied by $0.60 per pound, which would total $18 for your TV.

Increased Declaration – Full Value Protection

You have the option to declare a higher value than the basic amount included in our Full-Value Protection option for an additional charge. You can increase your valuation amount at any time, all the way up to when we begin loading your shipment.

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Claims Assist

Our Claim Assist program provides assistance to customers who need to complete a claim form and/or have items that need to be repaired or replaced.

If you decide to opt into one of our convenience service packages, you could have the option to select one more of the following services, depending on which package you purchase.

Pairs & Sets Waiver

United isn’t typically responsible for undamaged items that are part of a set. With Pairs & Sets Waiver, if any one item in a set is damaged and cannot be fixed or replaced to match the set, United will waive its defense related to the undamaged items and can replace the set or pay for the entire set’s replacement value.

Mechanical Malfunction Waiver

Absent evidence of mishandling during the move, United isn’t typically responsible for mechanical equipment that doesn’t work after a move due to road vibrations, or other typical moving conditions. With this waiver, United can agree to repair or replace equipment that doesn’t work after a move.

Acts of God Waiver

United isn’t typically responsible for loss or damage resulting from an Act of God. With Acts of God Waiver, we can repair or replace belongings in the event of loss or damage in the case of a natural disaster during the move.

Additional Delay Payment

When applicable, you could receive an increased rate of compensation of up to $250 per day if your pick up or delivery is delayed past the date on your paperwork.

Increased Destination Wait Time

If you are not ready to receive your belongings at the time they are ready to be delivered as scheduled, we will extend our included wait time up to four hours.

Identity Theft Protection

Add one year of Identity Theft Protection, see United’s tariff for important program terms and conditions.

Moving Protections for Any Distance

United offers moving protections for many types of moves no matter the distance or size.

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Long Distance Moves

Long Distance Moving
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International Moves

International Moving
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Corporate Relocation

Employee Relocation
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Snapmoves by United 

Perfect for small or fast moves, Snapmoves offers quick scheduling and upfront pricing.

Snapmoves by United

MOVE WITH CONFIDENCE

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