Terms and Conditions
Welcome. The UniGroup, CA companies* (“we”, “us”, “our”) provide website features and other products and services to you when you visit at the following website:
and/or any other website, domain and/or subdomain owned and operated by us (the “Websites”), use our products or services, use our applications for mobile (“Apps”), and/or use Software provided by us in connection with any of the foregoing (collectively, “Service(s)”). We provide the Services subject to the terms and conditions printed below (the, “Terms and Conditions”).
IMPORTANT — These Terms represent a legal agreement (“Agreement”) between you and us that sets forth the legal terms and conditions for your access to and use of the Services. When you use a Service you may also be subject to all of the guidelines, terms and agreements applicable to that Service (“Service Terms”). If this Agreement is inconsistent with the Service Terms, those Service Terms will control. A copy of this Agreement may be downloaded, saved and printed for your reference.
Please read this Agreement carefully before using the Services. By using the Service(s), you agree to be bound by the terms of this Agreement. If you do not agree with all of the provisions of this Agreement, do not access and/or use the Services.
Conditions of Use
The Services are provided solely to assist you in transacting business with us, including viewing information about third-party vendors and for no other purposes. As a condition of your use of the Services, you confirm and warrant to us that you meet all applicable eligibility requirements set out in this Agreement and have the right, authority, and capacity to enter into this Agreement or, if you are under the age of majority in your jurisdiction of residence, you have obtained the consent of your parent or legal guardian to this Agreement.
We will provide the Services to you, which are subject to this Agreement. Every time you visit the Websites and/or Apps, use the Services or perform a transaction, you accept the following conditions which, from time to time, may be updated by us without notice. This is why we urge you to read them carefully.
When you use the service, or send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages via this service and/or through other of our communication methods, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you on our Websites, Apps and/or other electronic or digital medium satisfy any legal requirement that such communications be in writing.
All content included in or made available through any Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and Software is our property or our content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Service is our exclusive property and protected by U.S. and international copyright laws.
In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Service are our trademarks or trade dress in the U.S. and other countries. Our trademarks and trade dress may not be used in connection with any product or service that is not our Service, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear in any Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Subject to your compliance with this Agreement and any other applicable Service Terms, and your payment of any applicable fees, we or our content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Services. This license does not include any resale or commercial use of any Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Service or its contents; any downloading, copying, or other use of account information for the benefit of any third-party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in this Agreement or in any Service Terms are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other content providers. No Service, nor any part of any Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or our other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our prior express written consent. You may not misuse the Services. You may use the Services only as permitted by law. The licenses granted by us in this Agreement terminate if you do not comply with all of the terms of this Agreement and/or any Service Terms.
In the U.S., we are represented by, and our relocation services and/or other related services (“Relocation Services”) are provided and sometimes sold through, a network of independently owned local moving companies across the country. While they are legally acting on our behalf, we call these companies our “Agents.” However, these companies also independently operate their own businesses that sell and provide a variety of their own relocation or related services, typically local and intrastate moves, that are outside of Agents’ relationship with us and have absolutely nothing to do with us or our Services, Relocation Services or other services (“Agent Services”). You acknowledge and agree that when acting independently of us, these local moving companies are not our Agents.
From time to time, either for or without consideration, we may provide information about, forward or otherwise refer you to the services of independent, third-party vendors (“Vendor(s)”) that offer to sell you their relocation services and/or other related services that are sold/provided outside of your or the third-party vendors’ relationships with us and have absolutely nothing to do with us or our Services, Relocation Services or other services (“Vendor Services”). In choosing to receive information about/from such Vendors, you are expressly acknowledging and agreeing that we are not acting as a broker, motor carrier, warehouseman or other transportation provider of any commodity when you choose to independently interact with any such Vendor and that all Vendor Services are offered and delivered by those Vendors through their own businesses, independent from your arrangements with us. Local moving companies, sometimes representing us as Agents, are considered Vendor(s) when they act independently of us and our Relocation Services.
You may need your own account to use certain Services and/or Relocation Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. We do not sell or provide services, including Services, to or for children, but it sells or provides services, including Services, to adults, who may purchase with a credit card or other permitted payment method. If you are under 18, you may not use the Services without the involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, terminate your rights to use services, including Services, remove or edit content, or cancel orders in its sole discretion.
An estimate of charges for our Relocation Services, products or other services (a “Quote”) may be provided to you by us or Vendor(s). In order to receive a Quote you may be asked to provide certain information through our Services or any other process we or Vendor(s) may require. The following terms apply to Quotes made available to you in connection with Services:
- Our Quotes. In relation to our Relocation Services, we reserve the right to perform a visual survey of the property you wish to move and the location(s) from which the property will be tendered to us. Our Quote may change based on the visual survey and/or other factors related to the Relocation Services ordered by you. We cannot confirm any Quote received from us until such time as you confirm your order for our Relocation Services according to the instructions we provide you along with those documents. If we provide you with multiple Quotes, the applicable Quote shall be determined by applicable law.
- Vendor(s) Quotes. From time-to-time, either for or without consideration, we may provide you with links to Vendor(s) websites, domains, subdomains, sites or mobile applications (the “Vendor(s) Sites”) where you may choose to request estimates of charges from Vendor(s) for their Vendor Services, products or other services, such as local/intrastate moves, property insurance, junk-removal, or more (a “Vendor Quote”). You should carefully review the Vendor(s) terms and conditions for their Vendor Quotes, the Vendor(s) privacy statements and other conditions of use for the Vendor(s) Sites. You also acknowledge and agree that we: (a) are not responsible for examining or evaluating Vendor(s) Quotes; (b) do not warrant the Vendor(s) Quotes or offerings of the Vendor(s) (including the content of Vendor(s) Sites); and (c) do not assume and expressly disclaim responsibility or liability arising from or related to the Vendor(s) Quotes.
Your Contracts with Vendor(s)
If you receive a Vendor Quote or purchase their Vendor Services, products or other services directly or through the Vendor(s) Sites, you are purchasing directly from Vendor(s), not from us. It is understood that contracts or other agreements between you and Vendor(s) are entered into entirely at their own discretion and without any warranty, guarantee, or obligation from us. You are responsible for paying Vendor(s) directly for services rendered or for products purchased from them, and you agree to adhere to the terms and conditions of any contracts or other agreements entered into with Vendor(s). We expressly disclaim any and all liability for any acts or omissions of the Vendor(s), and have no responsibility to resolve disputes or enforce the terms of any contracts or other agreements entered into between you and Vendor(s).
Reviews, Comments, Communications, and Other Content
Where permitted, you may post reviews, comments, photos, videos, and other content; send e-mails and other digital or electronic communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of privacy rights, intellectual property rights (including publicity rights), or otherwise inconsistent with applicable laws, injurious to third-parties and/or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right, but disclaim the obligation, to remove or edit such content, but do not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We expressly disclaim all responsibility and assume no liability for any content posted by you or any third-party.
By visiting sections of our Websites and/or Apps that contain user-submitted content, you acknowledge and understand that the opinions posted are solely those of the authors and not ours, our officers, staff, board, affiliates or organizations with which they may have a relationship.
Unsolicited Email Policy
The presence of email addresses on our Websites and/or Apps is not an invitation for unsolicited commercial email. The use of spiders, robots, and other technologies to collect email addresses from this site is prohibited. Senders of email are expected to abide by all applicable laws.
Intellectual Property Complaints
We respect the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our Notice and Procedure for Making Claims of Infringement, below.
We expressly disclaim any warranties that the descriptions or other content of the Services is accurate, complete, reliable, current, or error-free. If a Service offered by us itself is not as described, your sole remedy is to contact us in writing.
When you use our Apps, you may grant certain permissions to us for your device(s). Most mobile devices provide you with information about these permissions.
Sanctions and Export Policy
You may not use any Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Software), technology, and services.
Disclaimer of Warranties and Limitation of Liability
THE SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
Any dispute or claim relating in any way to your use of any Service, or to any products or services sold or distributed by us or through our Websites and/or Apps will be resolved by binding arbitration, rather than in court.
By using the Services, you agree that applicable federal law, the laws of the state of Missouri, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us arising from the Services.
Site Policies, Modification, and Severability
1 Premier Drive
Saint Louis, MO 63026
Additional Software Terms
The following terms (“Software Terms”) are applicable to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Services (the “Software”).
- Use of the Software. You may use the Software solely for purposes of enabling you to use the Services as provided by us, and as permitted by this Agreement and any applicable Service Terms. You may not incorporate any portion of the Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section of this Agreement), modify, create derivative works of, distribute, assign any rights to, or license the Software in whole or in part. All software used in any Service is our exclusive property or our software suppliers and is protected by United States and international copyright laws.
- No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Software, whether in whole or in part.
- Updates. We may offer automatic or manual updates to the Software at any time and without notice to you.
- Government End Users. If you are a U.S. Government end user, we are licensing the Software to you as a “Commercial Item” as that term is defined in the U.S. Code of Federal Regulations (see, 48 C.F.R. §2.101 or its successor), and the rights we grant you to the Software are the same as the rights we grant to all others under this Agreement.
- Conflicts. In the event of any conflict between this Agreement and any other of our or third-party terms applicable to any portion of Software, such as open-source license terms, such other terms will control as to that portion of the Software and to the extent of the conflict.
How to Serve a Subpoena or Other Legal Process
We accept service of subpoenas or other legal process only through our national registered agent, CT Corporation System (“CTC”). Subpoenas or other legal process may be served by sending them to CTC at the following address:
United Van Lines, LLC
C T Corporation System
28 Liberty Street
New York, New York 10005
Please note also that identifying the relevant UniGroup company and providing detailed and accurate information at the outset will facilitate efficient processing of your request.
Notice and Procedure for Making Claims of Intellectual Property Infringement
If you believe that your intellectual property rights have been infringed, please submit your written complaint to:
1 Premier Drive
Saint Louis, MO 63026
We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.
Written claims concerning infringement must include the following information:
- A physical or electronic signature of the person authorized to act on behalf of the owner of the intellectual property;
- A description of the intellectual property that you claim has been infringed upon;
- A description of where the material that you claim is infringing is located on the site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law; and
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the intellectual property owner or authorized to act on the owner’s behalf.
(*) UniGroup, C.A. companies include, but are not limited to, UniGroup, C.A. (“UniGroup”), Mayflower Transit, LLC (“Mayflower”), United Van Lines, LLC, United Mayflower Container Services, LLC, UniGroup Worldwide, Inc. (“UniGroup Worldwide”), Allegiant Move Management, LLC, UniGroup Worldwide Logistics, LLC and Trans Advantage, Inc. and/or any of their Agents and affiliates.